Web Dashboard – Self-Debugging Guide (Chrome Browser)

If your CINNOX Web Dashboard is not functioning properly, please follow the steps below to perform a quick self-check before contacting support.

Step 1: Refresh the Page

Start with a simple refresh to resolve temporary loading issues.

• Click the Refresh button in Chrome
• Or press:
  • Windows: Ctrl + R / Ctrl + F5 (hard refresh)
  • Mac: ⌘ + R / Shift + ⌘ + R (hard refresh)

Step 2: Log Out and Log Back In

If the issue persists:

• Log out of your CINNOX account
• Close the browser tab
• Reopen the CINNOX Dashboard and log in again

Step 3: Restart Google Chrome

Still not working?

• Close all Chrome windows
• Reopen Chrome
• Access the CINNOX Dashboard again

Step 4: Reproduce Issue & Capture HAR File

If the issue continues, collect technical logs for further investigation.

How to Capture a HAR File (Chrome)

• Open Chrome DevTools:

  • Windows: F12 or Ctrl + Shift + I
  • Mac: ⌘ + Option + I

• Go to the Network tab

• Check “Preserve log”

• Ensure recording is active (●)

• Reproduce the issue

• Click the Download icon in the Network panel

• Save the file (e.g., yourservicename.cinnox.com.har)

  

Step 5: Report to CINNOX Support

Please submit the following:

• HAR file
• Screenshots or screen recording
• Clear description of the issue
• Time of occurrence

Contact CINNOX Support:

• Email: support@cinnox.com
• Live Chat: Available in your CINNOX Web Dashboard