Virtual Phone Number Regulatory Requirements

Document Requirement Reference

A valid, recent copy of each listed document is required to ensure compliance with regulatory standards. This reference outlines the types of documents accepted for business verification of virtual phone numbers.

#Document TypeDocument Category
1Business Registration CertificateStandard
2Proof of Company Address – A recent utility bill, bank statement, or service bill verifying your business location.Standard
3Valid Identification – A government-issued ID (e.g., passport, national ID card, or driver's license) of the authorised representative.Standard
4Letter of Intent- Download the template here, fill it out and sign.Specific
5Integrated Public Number Database (IPND) Obligations Address Submission - Download the template here, fill it out and sign.Specific
6Power Of Attorney Form - Download the template here, fill it out and sign.Specific
7User Agreement Form - Download the template here, fill it out and sign.Specific
8End-User LOA Form - Download the template here, fill it out and sign.Specific
9End-User LOA Form (Netherlands) - Download the template here , fill it out and sign.Specific
10Signed Company T&CsSpecific
11Italian Government VAT Certificate - It must have a VAT ID, Tax Number, or Fiscal Code NumberSpecific
12PSEL A valid copy of your Poland Universal Electronic System Registration ID / NumberSpecific
13Polish Tax ID / Number (NIP)Specific
14Poland Rejestr Gospodarki Narodowej) ID / Number (REGON)Specific
15(Krajowy Rejestr Sadowy) Poland National Court Register (KRS)Specific
16South Korean Government Corporate Stamp CertificateSpecific
17TSP Registration - Notification Wholesale (download the template here, fill it out and sign.Specific
18Turkey Government VAT Certificate (containing VAT ID or Tax Number)Specific
19Local Business Registration Certificate – A valid copy of your company's local business registration in the country where you are requesting the number (applicable only for companies registered in a different country).Specific
20Proof of Local Company Address – A recent utility bill, bank statement, or service bill that verifies your business location in the country where you are requesting the number (applicable only for companies registered in a different country).Specific

Remarks

  • Standard: commonly required for all numbers.
  • Specific: additional, country/region / number-type dependent.

Country Requirement Matrix

This table summarises the regulatory documentation requirements for virtual phone numbers by country/region and number type. It helps identify the standard documents required for most cases, as well as any additional documents specific to certain jurisdictions or types of numbers.

Country/Region

Number Type

Document Reference

Additional Documents Notice

(Beyond Standard Docs 1–3)

Albania

Local Number (DID)

1, 2, 3, 4

4: Letter of Intent

Albania

Toll-Free

1, 2, 3

Angola

Local Number (DID)

1, 2, 3

Argentina - Buenos Aires

Local Number (DID)

1, 2, 3

Argentina - Buenos Aires

Toll-Free

1, 2, 3

Armenia

Local Number (DID)

2, 3, 19

19: Local Business Registration Certificate

Australia

Local Number (DID)

1, 2, 3

Australia

Toll-Free

1, 2, 3, 5

5: IPND Obligations Address Submission

Austria

Local Number (DID)

1, 2, 3

Austria

Toll-Free

1, 2, 3

Bahamas

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Bahrain

Local Number (DID)

1, 2, 3

Bangladesh

Local Number (DID)

1, 2, 3,4

4: Letter of Intent

Belgium

Local Number (DID)

2, 3, 19

19: Local Business Registration Certificate

Belgium

Toll-Free

1, 2, 3

Benin

Local Number (DID)

2, 3, 4, 19

4: Letter of Intent
19: Local Business Registration Certificate

Bermuda

Toll-Free

1, 2, 3

Bolivia

Local Number (DID)

1, 2, 3

Bosnia and Herzegovina

Local Number (DID)

1, 2, 3

Botswana

Toll-Free

1, 2, 3

Brazil

Local Number (DID)

1, 2, 3

Brazil

Toll-Free

1, 2, 3, 6

6: Power Of Attorney Form

Brunei Darussalam

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Bulgaria

Toll-Free

1, 2, 3

Bulgaria

Local Number (DID)

1, 2, 3

Cambodia

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Cameroon

Local Number (DID)

1, 2, 3

Canada

Local Number (DID)

1, 2, 3

Canada

Toll-Free

1, 2, 3

Chile

Local Number (DID)

1, 2, 3

Chile

Toll-Free

1, 2, 3

China

Local Number (DID)

1, 2, 3, 4

4: Letter of Intent

China

Toll-Free

1, 2, 3, 7

7: User Agreement Form

Colombia

Local Number (DID)

1, 2, 3

Colombia

Toll-Free

1, 2, 3

Congo (Democratic Republic of Congo)

Local Number (DID)

1, 2, 3

Costa Rica

Local Number (DID)

1, 2, 3

Costa Rica

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Croatia

Local Number (DID)

1, 2, 3

Croatia

Toll-Free

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Cyprus

Local Number (DID)

1, 2, 3

Cyprus

Toll-Free

1, 2, 3

Czech Republic

Local Number (DID)

1, 2, 3

Czech Republic

Toll-Free

1, 2, 3

Côte d'Ivoire

Local Number (DID)

1, 2, 3, 4, 19

4: Letter of Intent
19: Local Business Registration Certificate

Denmark

Local Number (DID)

1, 2, 3

Denmark

Toll-Free

1, 2, 3

Dominican Republic

Local Number (DID)

1, 2, 3

Dominican Republic

Toll-Free

1, 2, 3

Ecuador

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Ecuador

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Egypt

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Estonia

Local Number (DID)

1, 2, 3

Estonia

Toll-Free

1, 2, 3

Finland

Local Number (DID)

1, 2, 3

Finland

Toll-Free

1, 2, 3

France

Local Number (DID)

1, 2, 3, 19

19: Local Business Registration Certificate

France

Toll-Free

1, 2, 3, 8

8: BICS End-User LOA Form

Georgia

Local Number (DID)

1, 2, 3

Georgia

Toll-Free

1, 2, 3, 10

10: Signed Company T&Cs

Germany

Local Number (DID)

1, 2, 3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Germany

Toll-Free

1, 2, 3,

Ghana

Local Number (DID)

1, 2, 3, 4, 19

4: Letter of Intent
19: Local Business Registration Certificate

Ghana

Toll-Free

1, 2, 3

Greece

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Greece

Toll-Free

1, 2, 3

Guatemala

Local Number (DID)

1, 2, 3, 4

4: Letter of Intent

Honduras

Local Number (DID)

2, 3, 19

19: Local Business Registration Certificate

Hong Kong

Local Number (DID)

1, 2, 3

Hong Kong

Toll-Free

1, 2, 3

Hungary

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Hungary

Toll-Free

1, 2, 3

Iceland

Toll-Free

1, 2, 3

India

Toll-Free

1, 2, 3

Indonesia

Local Number (DID)

1, 2, 3

Indonesia

Toll-Free

1, 2, 3

Ireland

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Ireland

Toll-Free

1, 2, 3

Israel

Local Number (DID)

1, 2, 3

Israel

Toll-Free

1, 2, 3

Italy

Local Number (DID)

2, 3, 11, 19

11: Italian Government VAT Certificate
19: Local Business Registration Certificate

Italy

Toll-Free

1, 2, 3

Jamaica

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Japan

Local Number (DID)

1, 2, 3, 4

4: Letter of Intent

Jordan

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Kazakhstan

Local Number (DID)

1, 2, 3

Kazakhstan

Toll-Free

1, 2, 3

Kenya

Toll-Free

1, 2, 3

Kuwait

Local Number (DID)

1, 2, 3, 4

4: Letter of Intent

Laos (Lao People's Democratic Republic)

Local Number (DID)

1, 2, 3

Latvia

Local Number (DID)

1, 2, 3

Latvia

Toll-Free

1, 2, 3

Liberia

Local Number (DID)

2, 3, 4, 19

4: Letter of Intent
19: Local Business Registration Certificate

Lithuania

Local Number (DID)

1, 2, 3, 4

4: Letter of Intent

Lithuania

Toll-Free

1, 2, 3

Luxembourg

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Luxembourg

Toll-Free

1, 2, 3

Macao

Local Number (DID)

1, 2, 3

Macedonia

Toll-Free

1, 2, 3

Malaysia

Local Number (DID)

1, 2, 3

Malaysia

Toll-Free

1, 2, 3

Malta

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Malta

Toll-Free

1, 2, 3

Mauritius

Toll-Free

1, 2, 3

Mayotte

Toll-Free

1, 2, 3

Mexico

Local Number (DID)

1, 2, 3

Mexico

Toll-Free

1, 2, 3

Moldova

Toll-Free

1, 2, 3

Monaco

Toll-Free

1, 2, 3

Montenegro

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Montenegro

Toll-Free

1, 2, 3

Morocco

Toll-Free

1, 2, 3

Mozambique

Local Number (DID)

1, 2, 3

Myanmar

Toll-Free

1, 2, 3

Nepal

Toll-Free

1, 2, 3

Netherlands

Local Number (DID)

3, 9, 19, 20

9: BICS End-User LOA Form (Netherlands)
19: Local Business Registration Certificate
20: Proof of Local Company Address

Netherlands

Toll-Free

1, 2, 3

New Zealand

Local Number (DID)

1, 2, 3

New Zealand

Toll-Free

1, 2, 3

Nicaragua

Local Number (DID)

1, 2, 3

Nigeria

Local Number (DID)

1, 2, 3

Nigeria

Toll-Free

1, 2, 3

North Macedonia

Toll-Free

1, 2, 3

Norway

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Norway

Toll-Free

1, 2, 3

Oman

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Pakistan

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Panama

Toll-Free

1, 2, 3

Papua New Guinea

Toll-Free

1, 2, 3

Paraguay

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Peru

Toll-Free

1, 2, 3

Philippines

Local Number (DID)

1, 2, 3

Philippines

Toll-Free

1, 2, 3

Poland

Local Number (DID)

1, 2, 3

Poland

Toll-Free

1, 2, 3, 12, 13, 14, 15

12: PSEL Registration ID
13: Polish Tax ID / Number (NIP)
14: Poland Rejestr Gospodarki Narodowej ID / Number (REGON)
15: Poland National Court Register (Krajowy Rejestr Sądowy – KRS)

Portugal

Local Number (DID)

2, 3, 19

19: Local Business Registration Certificate

Portugal

Toll-Free

1, 2, 3

Puerto Rico

Toll-Free

1, 2, 3

Qatar

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Reunion

Toll-Free

1, 2, 3

Romania

Toll-Free

1, 2, 3

Russia Federation

Toll-Free

1, 2, 3

Saint Kitts and Nevis

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Saint Lucia

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Saint Vincent and the Grenadines

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Saudi Arabia

Local Number (DID)

1, 2, 3, 4

4: Letter of Intent

Saudi Arabia

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Serbia

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Serbia

Toll-Free

1, 2, 3

Seychelles

Local Number (DID)

1, 2, 3

Singapore

Local Number (DID)

1, 2, 3

Singapore

Toll-Free

1, 2, 3

Slovakia

Local Number (DID)

1, 2, 3

Slovakia

Toll-Free

1, 2, 3

Slovenia

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

Slovenia

Toll-Free

1, 2, 3

South Africa

Local Number (DID)

1, 2, 3

South Africa

Tol-Free

1, 2, 3, 4

4: Letter of Intent

South Korea

Local Number (DID)

3, 4, 16, 19, 20

4: Letter of Intent
16: South Korean Government Corporate Stamp Certificate
19: Local Business Registration Certificate
20: Proof of Local Company Address

South Korea

Toll-Free

1, 2, 3, 4, 16

4: Letter of Intent
16: South Korean Government Corporate Stamp Certificate

Spain

Local Number (DID)

2, 3, 19

19: Local Business Registration Certificate

Spain

Local Number (DID)

1, 2, 3

Sri Lanka

Local Number (DID)

1, 2, 3

Sri Lanka

Toll-Free

1, 2, 3

Sweden

Local Number (DID)

2, 3, 19

19: Local Business Registration Certificate

Sweden

Toll-Free

1, 2, 3

Switzerland

Local Number (DID)

1, 2, 3

Switzerland

Toll-Free

1, 2, 3, 17

17: TSP Registration

Taiwan

Local Number (DID)

1, 2, 3

Taiwan

Toll-Free

1, 2, 3

Thailand

Local Number (DID)

1, 2, 3

Thailand

Toll-Free

1, 2, 3

Trinidad and Tobago

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Turkey

Local Number (DID)

2, 3, 4, 18, 19

4: Letter of Intent
18: Turkey Government VAT Certificate
19: Local Business Registration Certificate

Turkey

Toll-Free

1, 2, 3, 4, 6

4: Letter of Intent

6: Power Of Attorney Form

Uganda

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Ukraine

Local Number (DID)

2, 3, 19

19: Local Business Registration Certificate

United Arab Emirates

Local Number (DID)

1, 2, 3

United Arab Emirates

Toll-Free

1, 2, 3, 4

4: Letter of Intent

United Kingdom

Local Number (DID)

3, 19, 20

19: Local Business Registration Certificate
20: Proof of Local Company Address

United States (USA)

Local Number (DID)

1, 2, 3, 4

4: Letter of Intent

United States (USA)

Toll-Free

1, 2, 3

Uraguay

Toll-Free

1, 2, 3

Uzbekistan

Local Number (DID)

1, 2, 3

Venezuela

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Vietnam

Local Number (DID)

2, 3, 19

19: Local Business Registration Certificate

Vietnam

Toll-Free

1, 2, 3

Virgin Islands (US)

Toll-Free

1, 2, 3, 4

4: Letter of Intent

Zambia

Local Number (DID)

2, 3, 4, 19

4: Letter of Intent
19: Local Business Registration Certificate


Order Your Virtual Number Online

  • Select your preferred number by country or region and number type.
  • Set your call receiving preference.
  • Begin by clicking Buy a Virtual Number Online.

Review & Approval Process

  • The document verification process typically takes 48 to 72 hours.
  • You will receive an email notification once your verification is completed or if additional information is required.

Post-Approval Process

  • You will receive a confirmation email from CINNOX with a payment link to your virtual number order.
  • Log in to your CINNOX Service to check your virtual number settings.
  • Top up your wallet to start receiving or making calls with your number.
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Notice

Some virtual number types require manual processing. If your desired number is unavailable for direct purchase, please Contact Us for assistance.