Managing Destinations

Destinations are service group, chatbot and IVR added to serve visitors and customers enquiries about your business.

Set how your support team serve and manage visitor and customer enquiries. Form your groups or teams with your staff members to answer enquiries from your CINNOX channels.

CINNOX provides the following Destinations on how staff can pick up your visitor and customer enquiries:

Destination Name

Destination Type

Destination Endpoint

Description

Service Group

Staff List

Staff with CINNXO Staff Account

e.g. Jane Doe

Staff accounts created in CINNOX are listed as a destination endpoint to handle visitor calls and chat enquiries.

Service Group

PSTN Phone

A phone number that can receive calls
e.g. +85260578655

Requires a phone number as the endpoint to handle the call enquiry.

Service Group

SIP Trunk

SIP Trunk String

e.g. SIP Trunk 1

Requires assistance our team to integrate your SIP trunk to CINNOX. Please contact us for more information.

Chatbot

CINNOX supports the integration of the following Chatbot Platforms:

  • Microsoft QnA Maker
  • Google Dialogflow

A Virtual assistant in your CINNOX service.

Add your chatbot on CINNOX and use it as your destination to handle visitor chat enquiries to your Tag, Social, Web Link, and QR Code channels.

IVR

IVR Menu

e.g. General Enquiry

Requires assistance from our team to create IVR Menu in your service. Please contact us for more information.

You can add up to 30 destination endpoints to a Staff List. All endpoints will simultaneously receive a notification whenever there is an open enquiry.

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Service Group

Refer to the Managing Service Group section of this guide to create, edit and delete Service Group.

You can add up to 30 destination endpoints to a Staff List. All endpoints will simultaneously receive a notification whenever there is an open enquiry.

 

Chatbot

Refer to the Adding a Chatbot section of this guide on how to connect a Chatbot Platform to CINNOX.

 

IVR

Refer to the IVR Menu section of this guide or you can you directly contact your CINNOX Account Manager.

 


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