Configuring the Widget

The CINNOX dashboard provides the following widget configuration options:

  • A toggle button to display or hide the widget on the web page
  • A drop-down menu to select the web widget's display language
  • A toggle button to enable or disable the staff contact list within the web widget

Displaying or Hiding the Widget from the Web Page

Widget Display is enabled by default. This means that once the CINNOX web widget is installed on your web page, it will automatically be displayed for your visitors to see.

To hide the widget, toggle the button Off and click Save. The widget will be instantly hidden on the web page and will not affect its other integrated functions.

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Widget Display Settings by Default

Setting Widget Display Language

You can change the widget's default display language into any of the languages available in the drop-down menu.

To add a new language:

  1. On the Widget Language row, at the right-hand side, click on the drop-down menu and select your preferred language(s).
  2. Click Done.
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Widget Settings

  1. Click Save. The widget language(s) will be saved.
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Widget Language

To customise your widget appearance, click on the English tab. Refer to Customise Your Widget Appearance for additional instructions.

Enable Staff Directory

You can display your support staff contact list in the widget directory. This will allow visitors to call or chat with a particular staff member directly.

  • At the bottom right-hand side, click the Edit button.
  • On the Staff Contact List row, at the right-hand side, toggle the button On or Off to enable or disable the display of the staff contact list.
  • Click Save.
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Enable Staff Directory in the Widget Settings

Then select your staff members in the Staff Directory that can be directly contacted by your website visitors.

  • Navigate to Contact Management > Staff page
  • Open the Staff Account Details of the staff member
  • Click Edit
  • On the Routing Settings section, Toggle on the button for the Direct Staff Enquiry enabled
  • Click Save
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Enable Staff Directory Routing in the Staff Account


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