CINNOX provides several features that Staff members can use to help one another when serving visitor enquiries. One of these features is the Transfer Enquiry.
You can transfer an ongoing enquiry to another Staff member when the visitor or customer needs additional assistance with their concerns.
Ways to transfer an enquiry:
Please check our detailed guide Transferring Calls on how to do a Warm Transfer and Blind Transfer.
Please check our detailed guide Transferring Chat on transferring a chat enquiry to another staff agent.
Updated 15 days ago