Troubleshooting Guide

The Troubleshooting Guide provides steps to resolve issues encountered when using CINNOX. It currently focuses on Notifications, Microphone and Camera Permissions.

This Guide also provides tips and simple guidelines for adequately configuring your system's device and app settings for CINNOX to work correctly.

If you need information on CINNOX Browser Requirements, iOS and Android Apps Requirements and others, please refer to the Overview section of this Guide.

 

The following are the known issues we are aware of:

• Not Getting Display Notifications from the Dashboard

• Not Getting Sound Notifications from the Dashboard

• Microphone or Camera device error when making a call from the Dashboard

• Not Getting Display Notifications from Android Devices