Smart Messaging

CINNOX provides a single interface to manage all messaging from and to different channels. It lets you provide seamless customer engagement, instantly communicate with your team members and colleagues, participate in team discussions related to projects or operations, and create further interactions.

Below are what you can do with CINNOX's Smart Messaging features:

• Serve visitor Chat Enquiries
• Add another staff in the enquiry conversation
• As an Admin monitor and join or take over, the conversation between your visitor and an agent to help resolve the enquiry.
• Have a 1-to-1 chat with colleagues
• Create a Space for internal private or public group chat
• Share files
• Send 1-to-1 SMS
• Create and send SMS Campaigns
• Create Tags for your Directory, Weblink and QR Code for your web visitors
• Connect your Social Channels
  • Facebook Messenger
  • WeChat
  • WhatsApp
  • LINE
  • WOZTELL
• Connect your Email Support and reply to your customer emails
• Connect your Third Party Channel and reply to visitor enquiries in your CINNOX service
• Transfer an ongoing chat enquiry to another staff or Tag