Smart Messaging

CINNOX provides you with a single interface to manage all messaging from and to different channels. It lets you provide seamless customer engagement, instantly communicate with your team members and colleagues, participate in team discussions related to projects or operations, and create other interactions.

Below are what you can do with CINNOX's Smart Messaging features:

• Serve visitor Chat Enquiries
• Have a 1-to-1 chat with colleagues
• Create a Space for internal private or public group chat
• Share files
• Send 1-to-1 SMS
• Create and send SMS Campaigns
• Connect your Social Messaging Apps - Facebook Messenger, WeChat, WhatsApp and LINE
• Connect your Email Support and reply to your customer emails
• Transfer an ongoing chat enquiry to another staff or Tag