Smart Messaging

CINNOX provides a single interface to manage all messaging from and to different channels and chat rooms. It lets you provide seamless customer support, engagement and instant communication with your team members and colleagues. Participate in team discussions related to projects or operations and other interactions with smooth and ease of use day-to-day.

Below are what you can do with CINNOX's Smart Messaging features:

• Serve visitor Chat Enquiries

• Add another staff in the enquiry conversation

• As an Admin, monitor and join or take over the conversation between your visitor and an agent to help resolve the enquiry.

• Have a 1-to-1 chat with colleagues

• Create a Space for internal private, or public group chat

• Translate visitors' and staff's chats

• Share files

• Add a label to the enquiries you are handling, categorise them by topic, group or level of support

• Pin your important chat rooms and messages, and hide your inactive chat rooms

• Send 1-to-1 SMS

• Send WhatsApp Messages to visitors and staff members

• Send Private Messages to agents in monitoring process

• Create and send SMS Campaigns

• Create and send WhatsApp Campaings

• Create Tags for your Directory, Weblink and QR Code for your web visitors

• Connect your Social Channels

  • Facebook Messenger
  • WeChat
  • WhatsApp
  • LINE
  • WOZTELL

• Connect your Email Support and reply to your customer emails

• Connect your Third Party Channel and reply to visitor enquiries in your CINNOX service

• Transfer an ongoing chat enquiry to another staff or Tag