CINNOX is a cloud-based innovative customer engagement and analytics platform that humanises connections for better business. Connect, orchestrate, and evaluate all of your employee and customer interactions through a unified platform, automated workflows, and actionable insights.

Elevate Customer Experiences:

  • Customers can engage with your business on any channel they prefer at any time
  • Improve the first-time resolution by connecting them to the right agent for a given situation
  • Reduce wait time through automation and “always-on” support at every touchpoint, at scale
  • Offer seamless switching between voice, video, conferencing across telecom and digital channels to best match the type of response needed

Optimise Employee Experiences:

  • Collaborate and escalate efficiently to facilitate timely resolution of complex customer enquiries
  • Analyse interaction data to improve team performance and actionable business strategies


Web Browser Requirements

The CINNOX Staff Dashboard is available in desktop web browsers only. Visitors can access the CINNOX Widget and web view through mobile web browsers or desktop web browsers.

Browser Configuration

  • JavaScript must be enabled
  • localStorage must be enabled
  • TLS v1.2 or above must be supported
  • Cookies may be enabled to provide a better user experience

Desktop Platform

CINNOX supports the following WebRTC-compatible web browsers running on Windows or Mac:


Browser & Version

MacOS and Windows

Chrome v74 or later


Safari v12.3 or later

Mobile Platform

CINNOX supports the following WebRTC-compatible web browsers running on Android and iOS:


Browser & Version


Chrome v74 or later


Safari v12.3 or later


In iOS / iPadOS only Safari browser supports web calling

Unfortunately, due to Apple policy, only Safari in iOS & iPadOS are allowed to use WebRTC (Web real-time VoIP calling). Others Apps like Chrome does not support calling feature in iOS/iPadOS. This limitation also applies to browser inside Apps (e.g., open a weblink to call in WeChat), the work-around is to open the link in Safari through the more option (three-dots) or copy the url and paste to Safari directly.

This limitation does not apply to MacOS.

Read more: https://www.webrtc-developers.com/webrtc-chrome-ios-compatibility


Mobile Device Requirements (for IOS & Android Apps)

CINNOX Staff Mobile App is available in the following mobile OS:




7 or later


13.0 or later


Bandwidth Requirements

The table below lists the network bandwidth requirements needed to make calls using the CINNOX Web widget.

CINNOX uses an adaptive codec that automatically changes to adapt to a user's network condition and provide them with the best call experience.


Audio Codec

Bit Rate (Single Stream)


VoIP (Voice over IP)


8 to 32 kbps

~0.5 to 2 M/min



64 kbps




360P - 400 kbps
480P - 750 kbps

360P ~24 M/min
480P ~45 M/min

Screen Sharing


20 to 100 kbps

~1 to 6 M/min


Recording File Size

The table below lists the estimated storage size of the recording file in different call type. It may various based on the network and content (e.g. audio volume, video screen brightness). Refer to Recording Calls for more details.

Call Type

Recording File Size (60s)

1 to 1 audio call (VoIP or PSTN)

2 MB

1 to 1 video (1 camera on)

2 MB

1 to 1 video (2 cameras on)

4 MB

Conference audio

1 MB


Other Requirements

  • Some features require various permissions to be enabled to work correctly.
  • Network access is needed to use the CINNOX Staff Dashboard, Mobile App, and Visitor Client.
  • Microphone or headset with microphone is a requirement for devices that do not have a built-in microphone for calling.

Updated 3 days ago

What's Next

Voice and Video


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