Overview

About CINNOX

CINNOX is the Total Experience platform to elevate customer and staff experiences with innovative omnichannel customer support, engagement, and actionable insights.

Elevate Customer Experiences:

• Customers can engage with your business on any channel they prefer at any time
• Improve the first-time resolution by connecting them to the right agent for a given situation
• Reduce wait time through automation and "always-on" support at every touchpoint, at the scale
• Offer seamless switching between voice, video, and conferencing across telecom and digital channels to match best the type of response needed

Optimise Employee Experiences:

• Collaborate and escalate efficiently to facilitate the timely resolution of complex customer enquiries
• Analyse interaction data to improve team performance and actionable business strategies

Please refer to our Signing Up CINNOX Account section of this Guide to get your CINNOX account.

 

Web Browser Requirements

The CINNOX Staff Dashboard is available in desktop web browsers only. Visitors can access the CINNOX Widget and web view through mobile web browsers or desktop web browsers.

Browser Configuration

• JavaScript must be enabled
• localStorage must be enabled
• TLS v1.2 or above must be supported
• Cookies may be enabled to provide a better user experience

 

Desktop Platform

CINNOX supports the following WebRTC- compatible web browsers running on Windows or Mac:

Mobile Platform

CINNOX supports the following WebRTC- compatible web browsers running on Android and iOS:

❗️

iOS / iPadOS only supports the Safari browser for web calling

Unfortunately, only Safari in iOS & iPadOS can use WebRTC (Web real-time VoIP calling) due to Apple policy. Other Apps like Chrome do not support the calling feature in iOS/iPadOS. This limitation also applies to browsers inside Apps (e.g., open a weblink to call in WeChat). The workaround is to open the link in Safari through the more option (three-dots) or copy the URL and paste it to Safari directly.

This limitation does not apply to macOS.

 

Mobile Device Requirements (IOS & Android)

CINNOX Staff Mobile App is available in the following mobile OS:

iOS

App Store

 

Android

Google Play

 

Alternatively, we provide an Android APK to download an app if you are not using the Google Play Store.

Android APK - for users located in China

Android APK - for users located outside China

 

Supported Platform Version

 

Bandwidth Requirements

The table below lists the network bandwidth requirements for making calls using the CINNOX Web widget.

CINNOX uses an adaptive codec that automatically changes to adapt to the user's network condition and provides them with the best call experience.

 

Recording File Size

The table below lists the estimated storage size of the recording file in different call types. It may vary based on the network and content (e.g. audio volume, video screen brightness). Refer to Recording Calls for more details.

 

Supported Languages

CINNOX Web Dashboard and Mobile App

For more details, refer to our Web Dashboard and App Supported Languages.

CINNOX Widget

For more details, refer to our Configure CINNOX Widget Languages.

Destination - Support Group

For more details, refer to our Destination - Service Group Guide.

Chat Translation

For more details, refer to our Chat Translation Guide.

 

Other Requirements

• Some features require various permissions to be enabled to work correctly.
• Network access is needed to use the CINNOX Staff Dashboard, Mobile App, and Visitor Client.
• A microphone or headset with a microphone is a requirement for devices that do not have a built-in microphone for calling.