About CINNOX

CINNOX is the Total Experience platform to elevate customer and staff experiences with innovative omnichannel engagement and actionable insights.

Elevate Customer Experiences:

  • Customers can engage with your business on any channel they prefer at any time
  • Improve the first-time resolution by connecting them to the right agent for a given situation
  • Reduce wait time through automation and “always-on” support at every touchpoint, at scale
  • Offer seamless switching between voice, video, conferencing across telecom and digital channels to best match the type of response needed

Optimise Employee Experiences:

  • Collaborate and escalate efficiently to facilitate timely resolution of complex customer enquiries
  • Analyse interaction data to improve team performance and actionable business strategies

Please refer to our Signing Up CINNOX Account section of this Guide to get your CINNOX account.

 

Web Browser Requirements

The CINNOX Staff Dashboard is available in desktop web browsers only. Visitors can access the CINNOX Widget and web view through mobile web browsers or desktop web browsers.

Browser Configuration

  • JavaScript must be enabled
  • localStorage must be enabled
  • TLS v1.2 or above must be supported
  • Cookies may be enabled to provide a better user experience

 

Desktop Platform

CINNOX supports the following WebRTC-compatible web browsers running on Windows or Mac:

Platform

Browser & Version

MacOS and Windows

Chrome v74 or later

MacOS

Safari v12.3 or later

Mobile Platform

CINNOX supports the following WebRTC-compatible web browsers running on Android and iOS:

Platform

Browser & Version

Android

Chrome v74 or later

iOS/iPadOS

Safari v12.3 or later

❗️

iOS / iPadOS only supports the Safari browser for web calling

Unfortunately, only Safari in iOS & iPadOS can use WebRTC (Web real-time VoIP calling) due to Apple policy. Other Apps like Chrome do not support the calling feature in iOS/iPadOS. This limitation also applies to browsers inside Apps (e.g., open a weblink to call in WeChat). The workaround is to open the link in Safari through the more option (three-dots) or copy the URL and paste it to Safari directly.

This limitation does not apply to macOS.

 

Mobile Device Requirements (IOS & Android)

CINNOX Staff Mobile App is available in the following mobile OS:

iOS

App Store

200200

CINNOX iOS App Store

 

Android

Google Play

200200

CINNOX Android Google Play

 

Alternatively, we provide Android APK if you are not using Google Play Store to download an app.

Android APK - for users located in China

200200

CINNOX Android APK (located inside China)

Android APK - for users located outside China

200200

CINNOX Android APK (located outside China)

 

Supported Platform Version

Platform

Version

iOS

14.0 or later

Android

7 or later

 

Bandwidth Requirements

The table below lists the network bandwidth requirements needed to make calls using the CINNOX Web widget.

CINNOX uses an adaptive codec that automatically changes to adapt to a user's network condition and provide them with the best call experience.

Platform

Audio Codec

Bit Rate (Single Stream)

Bandwidth

VoIP (Voice over IP)

OPUS

8 to 32 kbps

~0.5 to 2 M/min

PSTN

G.711

64 kbps

n/a

Video

H.264/30fps

360P - 400 kbps
480P - 750 kbps

360P ~24 M/min
480P ~45 M/min

Screen Sharing

H.264/VBR

20 to 100 kbps

~1 to 6 M/min

 

Recording File Size

The table below lists the estimated storage size of the recording file in different call type. It may various based on the network and content (e.g. audio volume, video screen brightness). Refer to Recording Calls for more details.

Call Type

Recording File Size (60s)

1 to 1 audio call (VoIP or PSTN)

2 MB

1 to 1 video (1 camera on)

2 MB

1 to 1 video (2 cameras on)

4 MB

Conference audio

1 MB

 

Other Requirements

  • Some features require various permissions to be enabled to work correctly.
  • Network access is needed to use the CINNOX Staff Dashboard, Mobile App, and Visitor Client.
  • Microphone or headset with microphone is a requirement for devices that do not have a built-in microphone for calling.

What's Next
Did this page help you?