About CINNOX

CINNOX is a cloud-based innovative customer engagement and analytics platform that humanises connections for better business. Connect, orchestrate, and evaluate all of your employee and customer interactions through a unified platform, automated workflows, and actionable insights.

Elevate Customer Experiences:

  • Customers can engage with your business on any channel they prefer at any time
  • Improve the first-time resolution by connecting them to the right agent for a given situation
  • Reduce wait time through automation and “always-on” support at every touchpoint, at scale
  • Offer seamless switching between voice, video, conferencing across telecom and digital channels to best match the type of response needed

Optimise Employee Experiences:

  • Collaborate and escalate efficiently to facilitate timely resolution of complex customer enquiries
  • Analyse interaction data to improve team performance and actionable business strategies

 

Web Browser Requirements

The CINNOX Staff Dashboard is available in desktop web browsers only. Visitors can access the CINNOX Widget and web view through mobile web browsers or desktop web browsers.

Browser Configuration

  • JavaScript must be enabled
  • localStorage must be enabled
  • TLS v1.2 or above must be supported
  • Cookies may be enabled to provide a better user experience

Desktop Platform

CINNOX supports the following WebRTC-compatible web browsers running on Windows or Mac:

Platform

Browser & Version

MacOS and Windows

Chrome v74 or later

MacOS

Safari v12.3 or later

Mobile Platform

CINNOX supports the following WebRTC-compatible web browsers running on Android and iOS:

Platform

Browser & Version

Android

Chrome v74 or later

iOS

Safari v12.3 or later

 

Mobile Device Requirements (IOS & Android Apps)

CINNOX Staff Mobile App is available in the following mobile OS:

Platform

Version

Android

6 or later

iOS

12.3 or later

 

Bandwidth Requirements

The table below lists the network bandwidth requirements needed to make calls using the CINNOX Web widget.

CINNOX uses an adaptive codec that automatically changes to adapt to a user's network condition and provide them with the best call experience.

Platform

Audio Codec

Bit Rate (Single Stream)

Bandwidth

VoIP (Voice over IP)

OPUS

8 to 32 kbps

~0.5 to 2 M/min

PSTN

G.711

64 kbps

n/a

Video

H.264/30fps

360P - 400 kbps
480P - 750 kbps

360P ~24 M/min
480P ~45 M/min

Screen Sharing

H.264/VBR

20 to 100 kbps

~1 to 6 M/min

 

Recording File Size

The table below lists the estimated storage size of the recording file in different call type. It may various based on the network and content (e.g. audio volume, video screen brightness). Refer to Recording Calls for more details.

Call Type

Recording File Size (60s)

1 to 1 audio call (VoIP or PSTN)

2 MB

1 to 1 video (1 camera on)

2 MB

1 to 1 video (2 cameras on)

4 MB

Conference audio

1 MB

 

Other Requirements

  • Some features require various permissions to be enabled to work correctly.
  • Network access is needed to use the CINNOX Staff Dashboard, Mobile App, and Visitor Client.
  • Microphone or headset with microphone is a requirement for devices that do not have a built-in microphone for calling.

Updated about a month ago


What's Next

Voice and Video

Overview


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