Overview

About CINNOX

CINNOX is the Total Experience platform to elevate customer and staff experiences with innovative omnichannel customer support, engagement, and actionable insights.

Elevate Customer Experiences:

Customers can engage with your business on any channel they prefer at any time
Improve the first-time resolution by connecting them to the right agent for a given situation
Reduce wait time through automation and "always-on" support at every touchpoint, at the scale
Offer seamless switching between voice, video, and conferencing across telecom and digital channels to match best the type of response needed

Optimise Employee Experiences:

Collaborate and escalate efficiently to facilitate the timely resolution of complex customer enquiries
Analyse interaction data to improve team performance and actionable business strategies

Please refer to our Signing Up CINNOX Account section of this Guide to get your CINNOX account.

Web Browser Requirements

The CINNOX Staff Dashboard is available in desktop web browsers only. Visitors can access the CINNOX Widget and web view through mobile web browsers or desktop web browsers.

Browser Configuration

JavaScript must be enabled
localStorage must be enabled
TLS v1.2 or above must be supported
Cookies may be enabled to provide a better user experience

Desktop Platform

CINNOX supports the following WebRTC- compatible web browsers running on Windows or Mac:

Platform	Browser & Version
macOS and Windows	Chrome v112 or later
macOS	Safari v16.3 or later

Mobile Platform

CINNOX supports the following WebRTC- compatible web browsers running on Android and iOS:

Platform	Browser & Version
Android	Chrome v112 or later
iOS/iPad	Safari v16.3 or later

❗️
iOS / iPadOS only supports the Safari browser for web calling
Unfortunately, only Safari in iOS & iPadOS can use WebRTC (Web real-time VoIP calling) due to Apple policy. Other Apps like Chrome do not support the calling feature in iOS/iPadOS. This limitation also applies to browsers inside Apps (e.g., open a weblink to call in WeChat). The workaround is to open the link in Safari through the more option (three-dots) or copy the URL and paste it to Safari directly.
This limitation does not apply to macOS.

Mobile Device Requirements (IOS & Android)

CINNOX Staff Mobile App is available in the following mobile OS:

iOS

App Store

Android

Google Play

Alternatively, we provide Android APK if you are not using Google Play Store to download an app.

Android APK - for users located in China

200 — CINNOX Android APK (located inside China)

Android APK - for users located outside China

200 — CINNOX Android APK (located outside China)

Supported Platform Version

Platform	Version
iOS	14.0 or later
Android	7 or later

Bandwidth Requirements

The table below lists the network bandwidth requirements for making calls using the CINNOX Web widget.

CINNOX uses an adaptive codec that automatically changes to adapt to auser'ss network condition and provides them with the best call experience.

Platform	Audio Codec	Bit Rate (Single Stream)	Bandwidth
VoIP (Voice over IP)	OPUS	8 to 32 kbps	~0.5 to 2 M/min
PSTN	G.711	64 kbps	n/a
Video	H.264/30fps	360P - 400 kbps 480P - 750 kbps	360P ~24 M/min 480P ~45 M/min
Screen Sharing	H.264/VBR	20 to 100 kbps	~1 to 6 M/min

Recording File Size

The table below lists the estimated storage size of the recording file in different call types. It may vary based on the network and content (e.g. audio volume, video screen brightness). Refer to Recording Calls for more details.

Call Type	Recording File Size for 60 seconds
1 to 1 audio call (VoIP or PSTN)	2 MB
1 to 1 video (1 camera on)	2 MB
1 to 1 video (2 cameras on)	4 MB
Conference audio	1 MB

Other Requirements

Some features require various permissions to be enabled to work correctly.
Network access is needed to use the CINNOX Staff Dashboard, Mobile App, and Visitor Client.
A microphone or headset with a microphone is a requirement for devices that do not have a built-in microphone for calling.