Overview
About CINNOX
CINNOX is the Total Experience platform to elevate customer and staff experiences with innovative omnichannel customer support, engagement, and actionable insights.
Elevate Customer Experiences:
- Customers can engage with your business on any channel they prefer at any time
- Improve the first-time resolution by connecting them to the right agent for a given situation
- Reduce wait time through automation and "always-on" support at every touchpoint, at the scale
- Offer seamless switching between voice, video, and conferencing across telecom and digital channels to match best the type of response needed
Optimise Employee Experiences:
- Collaborate and escalate efficiently to facilitate the timely resolution of complex customer enquiries
- Analyse interaction data to improve team performance and actionable business strategies
Please refer to our Signing Up CINNOX Account section of this Guide to get your CINNOX account.
Web Browser Requirements
The CINNOX Staff Dashboard is available in desktop web browsers only. Visitors can access the CINNOX Widget and web view through mobile web browsers or desktop web browsers.
Browser Configuration
- JavaScript must be enabled
- localStorage must be enabled
- TLS v1.2 or above must be supported
- Cookies may be enabled to provide a better user experience
Desktop Platform
CINNOX supports the following WebRTC- compatible web browsers running on Windows or Mac:
| Platform | Browser & Version |
|---|---|
| macOS and Windows | Chrome v115 or later |
| macOS | Safari v16.4 or later |
Mobile Platform
CINNOX supports the following WebRTC- compatible web browsers running on Android and iOS:
| Platform | Browser & Version |
|---|---|
| Android | Chrome v115 or later |
| iOS/iPad | Safari v16.4 or later |
Mobile Web Browser Call
When making calls using a mobile web browser, the audio will be routed through the loudspeaker due to browser limitations. We recommend using earphones or a headset for a better experience.
iOS / iPadOS only supports the Safari Browser for Web Calling
Unfortunately, only Safari in iOS & iPadOS can use WebRTC (Web real-time VoIP calling) due to Apple policy. Other Apps like Chrome do not support the calling feature in iOS/iPadOS. This limitation also applies to browsers inside Apps (e.g., open a weblink to call in WeChat). The workaround is to open the link in Safari through the more option (three-dots) or copy the URL and paste it to Safari directly.
This limitation does not apply to macOS.
Apple Mobile Device Limitation
Due to Apple's OS support limitations, devices older than the iPhone 8, as well as certain iPad models, cannot be upgraded to iOS / Safari 16 or later. As a result, CINNOX Web platform could not support devices such as the iPhone 7, iPhone 7 Plus, or iPhone 6.
For more details on device compatibility and maximum supported OS versions, please refer to: https://endoflife.date/iphone or https://endoflife.date/ipad
Mobile Device Requirements (IOS & Android)
CINNOX Staff Mobile App is available in the following mobile OS:
iOS
CINNOX iOS App Store
Android
CINNOX Android Google Play
Alternatively, we provide an Android APK to download an app if you are not using the Google Play Store.
Android APK - for users located in China
CINNOX Android APK (located inside China)
Android APK - for users located outside China
CINNOX Android APK (located outside China)
Supported Platform Version
| Platform | Version |
|---|---|
| iOS | 16.4 or later |
| Android | 13 or later |
Bandwidth Requirements
The table below lists the network bandwidth requirements for making calls using the CINNOX Web widget.
CINNOX uses an adaptive codec that automatically changes to adapt to the user's network condition and provides them with the best call experience.
| Platform | Audio Codec | Bit Rate (Single Stream) | Bandwidth |
|---|---|---|---|
| VoIP (Voice over IP) | OPUS | 8 to 16 kbps | ~0.5 to 1 M/min |
| PSTN | G.711 | 64 kbps | n/a |
| Video | H.264/30fps | 360P - 400 kbps 480P - 750 kbps | 360P ~24 M/min 480P ~45 M/min |
| Screen Sharing | H.264/VBR | 20 to 100 kbps | ~1 to 6 M/min |
Recording File Size
The table below lists the estimated storage size of the recording file in different call types. It may vary based on the network and content (e.g. audio volume, video screen brightness). Refer to Recording Calls for more details.
| Call Type | Recording File Size for 60 seconds |
|---|---|
| 1 to 1 audio call (VoIP or PSTN) | 2 MB |
| 1 to 1 video (1 camera on) | 2 MB |
| 1 to 1 video (2 cameras on) | 4 MB |
| Conference audio | 1 MB |
Supported Languages
CINNOX Web Dashboard and Mobile App
| Language |
|---|
| English |
| Chinese (Simplified) |
| Chinese (Traditional) |
| Japanese |
For more details, refer to our Web Dashboard and App Supported Languages.
CINNOX Widget
| Language Name | @param {string} |
|---|---|
| English | en |
| 简体中文 (Traditional Chinese) | zh-hant |
| 繁體中文 (Simplified Chinese) | zh-hans |
| 日本語 (Japanese) | ja |
| 한국어 (Korean) | ko |
| ไทย (Thai) | th |
| Italiano (Italian) | it |
| Español (Spanish) | es |
| Русский (Russian) | ru |
For more details, refer to our Configure CINNOX Widget Languages.
Destination - Support Group
| Language |
|---|
| English |
| Italian |
| Thai |
| Japanese |
| Chinese (Simplified) |
For more details, refer to our Destination - Service Group Guide.
Chat Translation
| Chinese (Simplified) | French | Japanese | Slovak |
| Chinese (Traditional) | German | Korean | Spanish |
| Czech | Greek | Norwegian | Swedish |
| Danish | Hindi | Polish | Thai |
| Dutch | Hungarian | Portuguese | Turkish |
| English | Indonesian | Romanian | Vietnamese |
| Finnish | Italian | Russian |
For more details, refer to our Chat Translation Guide.
Other Requirements
- Some features require various permissions to be enabled to work correctly.
- Network access is needed to use the CINNOX Staff Dashboard, Mobile App, and Visitor Client.
- A microphone or headset with a microphone is a requirement for devices that do not have a built-in microphone for calling.
Updated 5 months ago