Sharing Files

In the CINNOX chat room, staff members and visitors may share the following files:

  • Images
  • Videos
  • Documents
  • Voice Messages

Sharing Images, Videos, and Documents

There are two ways to share images, videos, and documents:

  • By browsing and selecting files from folders
  • By dragging and dropping files on the chat room window

To browse and select a file:

  • On the chat room panel of your Workspace, click on the File icon located on the left side of the input text bar.
Sharing a fileSharing a file

Sharing a file

  • On the open file dialogue that will appear, browse for and click to highlight the file you wish to share, then click on Open.
Browsing and selecting a fileBrowsing and selecting a file

Browsing and selecting a file

  • Once the file is in the upload tray, click on the Send icon located on the right side of your input text bar.
Share images, videos, or filesShare images, videos, or files

Share images, videos, or files

 

To drag and drop a file:

  • Drag the file you wish to share from another window, then drop it into the chat room panel of your Workspace.
  • Once the file is in the upload tray, click on the Send icon located on the right side of your input text bar.
Drag-and-drop a fileDrag-and-drop a file

Drag-and-drop a file

 

Sending Voice Messages

To record and send voice messages:

  • On the chat room panel of your Workspace, click on the Microphone icon located on the right side of the text input bar.
Sending a voice messageSending a voice message

Sending a voice message

  • Record your voice message, then click on the Checkmark icon to send it.
Recording a voice messageRecording a voice message

Recording a voice message

📘

Share files max of 10 at a time.
Visitors can share files up to 20 MB in size, while staff members can share 200 MB.

A voice message cannot be longer than 3 minutes.


Did this page help you?