Ongoing Conference Call
When the Conference starts, the host and participants can invite anyone from across the world to join your conference call by:
- Dialling out their phone numbers
- Sharing the link via SMS
- Sharing the link via a third-party messaging app
- Inviting colleagues directly into the room
If you are the host, you can also ensure that only the right people are in the conference call by removing participants, turning off link sharing, and enabling phone verification.
Invite Participants when the Conference starts
1. Dial out a phone number
To invite a participant using their phone number:
- On the conference screen, tap More(...)
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/baf085e-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Invite.
![tap invite (CXMA)(schedule conference).jpg 828](https://files.readme.io/a04c167-tap_invite_CXMAschedule_conference.jpg)
- On the Invite participant window that will appear, tap the Dial-out icon.
![tap dial out icon (CXMA)(schedule conference).jpg 828](https://files.readme.io/b36fab9-tap_dial_out_icon_CXMAschedule_conference.jpg)
- On the pop-up window, type the country code and phone number (e.g.+85294667777). You may also select a contact from your Staff Contact List.
![enter number to dial out (CXMA)(schedule conference).jpg 828](https://files.readme.io/8e35a99-enter_number_to_dial_out_CXMAschedule_conference.jpg)
When you Dial Out from the Conference Call, the Engagement Mode will not be activated, and no engagement binding will be established.
- Tap the Dial-out icon.
- Tap Confirm. Invited participants will receive the conference call invitation, and those accepting the invitation will be added.
![confirm to dial out (CXMA)(schedule conference).jpg 828](https://files.readme.io/f22618a-confirm_to_dial_out_CXMAschedule_conference.jpg)
2. Share the conference link through SMS
To invite a participant via SMS:
- On the conference screen, tap More(...).
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/0d213de-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Invite.
![tap invite (CXMA)(schedule conference).jpg 828](https://files.readme.io/88c8d8a-tap_invite_CXMAschedule_conference.jpg)
- On the Invite participant window that will appear, tap the SMS icon.
![tap sms to share conference with participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/f331091-tap_sms_to_share_conference_with_participant_CXMAschedule_conference.jpg)
- Type the country code and phone numbers (e.g. +85294667777) on the Share conference with the SMS screen that will appear. You may tap the (+) icon to select a contact from your contact list and then tap Add.
- You cannot change the predefined Message on the content pane, including the conference link.
- Tap the Send Message icon. A pop-up message will appear, asking you to confirm the action.
![enter staff name and phone numer to invite participant using sms (CXMA)(schedule conference).jpg 823](https://files.readme.io/842aefe-enter_staff_name_and_phone_numer_to_invite_participant_using_sms_CXMAschedule_conference.jpg)
- Tap Send.
![tap send to confirm to send SMS (CXMA)(schedule conference).jpg 828](https://files.readme.io/4b04a91-tap_send_to_confirm_to_send_SMS_CXMAschedule_conference.jpg)
- A toast message indicates SMS sent. Invited participants will then receive an SMS with the conference call invitation.
![toast message SMS sent (CXMA)(schedule conference).jpg 828](https://files.readme.io/768ab2f-toast_message_SMS_sent_CXMAschedule_conference.jpg)
3. Share the conference link through a third-party messaging app
To invite a participant using a conference link:
- On the conference screen, tap More(...)
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/5a6097f-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Invite.
![tap invite (CXMA)(schedule conference).jpg 828](https://files.readme.io/da8950c-tap_invite_CXMAschedule_conference.jpg)
- On the Invite participant window that will appear, tap More(...).
![tap more and share link to third part app (CXMA)(schedule conference).jpg 822](https://files.readme.io/18187e1-tap_more_and_share_link_to_third_part_app_CXMAschedule_conference.jpg)
- Select the third-party messaging app where you want to share the conference link.
![select third party app to share the conference link (CXMA)(schedule conference).jpg 816](https://files.readme.io/fb57c52-select_third_party_app_to_share_the_conference_link_CXMAschedule_conference.jpg)
4. Inviting Staff members directly into the room
To invite Staff members:
- On the conference screen, tap More(...)
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/c3f0f00-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Invite.
![tap invite (CXMA)(schedule conference).jpg 828](https://files.readme.io/34f1efd-tap_invite_CXMAschedule_conference.jpg)
- On the Invite participant window that will appear, on the Invite Staff Member section, search for or browse the Staff members you wish to invite to the conference call.
![invite staff participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/682d1de-invite_staff_participant_CXMAschedule_conference.jpg)
- Tap the + icon located beside the Staff member's name. The CINNOX Dashboard or App will notify the Staff member of the invitation for the conference call. Once they accept the invitation, the Staff member will be added as a participant in the Conference.
![invite participant list (CXMA)(schedule conference).jpg 828](https://files.readme.io/b3114de-invite_participant_list_CXMAschedule_conference.jpg)
Conference Sharing Security Settings
CINNOX comes with the following security settings before anyone can join a conference call:
-
No SMS verification required
- Anyone with the conference link can automatically join the Conference.
-
SMS verification required - default
- Anyone with the conference link needs to verify their phone number first before they can join the Conference.
As a host/co-host of the conference call, you can configure the Conference sharing security settings:
- On the conference screen, tap More(...)
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/6842759-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Invite.
![tap invite (CXMA)(schedule conference).jpg 828](https://files.readme.io/f344dca-tap_invite_CXMAschedule_conference.jpg)
On the Invite participant window that will appear, tap the Gear icon.
![tap the gear icon (CXMA)(schedule conference).jpg 828](https://files.readme.io/f861822-tap_the_gear_icon_CXMAschedule_conference.jpg)
- On the Conference Sharing window that will appear, switch the settings to No SMS verification required, if necessary. When you change the security setting of the link sharing, the toast message indicates {Host name} changed share link settings.
- You may also turn off the sharing of the current link by tapping Disable Sharing once all your expected participants are in the room.
![required sms verification (CXMA)(schedule conference).jpg 828](https://files.readme.io/b78ebea-required_sms_verification_CXMAschedule_conference.jpg)
- On the pop-up Message that will appear, tap Confirm. Anyone with a copy of the web link can no longer access the Conference.
![tap confirm to disable the sharing (CXMA)(schedule conference).jpg 828](https://files.readme.io/9c75d85-tap_confirm_to_disable_the_sharing_CXMAschedule_conference.jpg)
Conference Call Capabilities
A. Participants
All participants, including the host and co-hosts, can talk during the conference call, put themselves on mute, share their screens, send messages and share media files in the conference chat room.
Talk
- To talk, speak using your device's microphone.
- Ensure you are not on mute and your microphone is working properly.
Send messages and share files
- Tap the Chat icon at the top right corner of the conference call screen to send a message or share a media file with all participants.
![tap the chat icon (CXMA)(schedule conference).jpg 828](https://files.readme.io/2fe7635-tap_the_chat_icon_CXMAschedule_conference.jpg)
- On the chat room window, start sending messages with @mention on the chat input field. All participants will receive your messages except those joining the Conference using their phone numbers.
![at mention in the chat room (CXMA)(schedule conference).jpg 828](https://files.readme.io/b7157b9-at_mention_in_the_chat_room_CXMAschedule_conference.jpg)
Turn on the camera and view the participants' videos
- To turn on your video, tap the Video button at the bottom of the screen. You will see your video on the conference screen unless someone else shares their screens.
* Make sure that your video camera is working correctly. - To view other participants' videos, tap a participant's avatar that will appear at the bottom of the conference screen. Note that you can only view one participant video at a time.
Record the Conference
- To record your conference call, tap More(...).
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/4ef1039-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Record Voice. The recording will stop once the conference call ends.
![tap record voice (CXMA)(schedule conference).jpg 828](https://files.readme.io/b6a854c-tap_record_voice_CXMAschedule_conference.jpg)
Enable and Disable Noise Reduction
Noise Reduction can reduce background noise to ensure a better experience during the conference call. It applies to Video Calls, Audio Calls, 1-to-1 Calls, and Conference Calls.
![tap more (enable the noise reduction) (CXMA)(schedule conference).jpg 828](https://files.readme.io/ed65243-tap_more_enable_the_noise_reduction_CXMAschedule_conference.jpg)
- Noise Reduction is enabled by default. You can tap it to turn off the noise reduction. After turning off the noise reduction, you can tap it to enable the noise reduction if necessary.
![enable noise reduction (CXMA)(instant conference call).jpg 828](https://files.readme.io/a8acad7-enable_noise_reduction_CXMAinstant_conference_call.jpg)
Leave or end the Conference
- To leave the conference call, tap the End Call button.
- If you are the host or co-host and you want to leave but want the other participants to continue to call without you, tap Leave Conference.
![leave conference (CXMA)(schedule conference).jpg 828](https://files.readme.io/b165051-leave_conference_CXMAschedule_conference.jpg)
- If you are the host or co-host and want to end the Conference for all participants, tap End Conference.
![select leave conference (CXMA)(schedule conference).jpg 828](https://files.readme.io/148a1d6-select_leave_conference_CXMAschedule_conference.jpg)
B. Host
As a Staff member who created the conference call, you will be granted the host role with the following privileges:
1. Mute a participant:
- To mute a participant, tap More(...).
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/496f1cc-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Participants to view the participant list.
![select participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/dbee2cb-select_participant_CXMAschedule_conference.jpg)
- Tap the participant's name you wish to mute, then tap Mute Participant. Muted participants must then unmute themselves when they would like to speak.
![mute participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/5325ee6-mute_participant_CXMAschedule_conference.jpg)
2. Mute all participants:
- To mute all participants, tap More(...).
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/ecc61d9-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Participants to view the participant list.
![select participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/4fc0f69-select_participant_CXMAschedule_conference.jpg)
- Tap Mute All. The toast message indicates All participants muted. Participants must then unmute themselves when they would like to speak.
![mute all (CXMA)(schedule conference).jpg 828](https://files.readme.io/ca2fc05-mute_all_CXMAschedule_conference.jpg)
3. Promote a participant as a co-host:
- To promote a participant as a co-host, tap More(...).
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/c2b99bb-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Participants to view the participant list.
![select participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/983963d-select_participant_CXMAschedule_conference.jpg)
- Tap the participant's name you wish to promote as a co-host, then tap Assign Co-Host. Participants assigned as co-hosts will then have the same privileges as the host.
![assign co-host (CXMA)(schedule conference).jpg 828](https://files.readme.io/0da537e-assign_cohost_CXMAschedule_conference.jpg)
4. Remove and block a participant:
- Tap More(...)to remove and block a participant.
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/406e3cb-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Participants to view the participant list.
![select participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/9e9422b-select_participant_CXMAschedule_conference.jpg)
- Tap the participant's name you wish to remove from the conference call, and then tap Remove from Conference.
![remove from conference (CXMA)(schedule conference).jpg 828](https://files.readme.io/439a737-remove_from_conference_CXMAschedule_conference.jpg)
- Tap Confirm to confirm the removal of the participant.
![tap confirm to remove the participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/7816afd-tap_confirm_to_remove_the_participant_CXMAschedule_conference.jpg)
5. Re-invite a blocked participant
- To re-invite a blocked participant, tap More(...).
![tap more to invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/0c55b65-tap_more_to_invite_participant_CXMAschedule_conference.jpg)
- Tap Participants to view the participant list.
![select participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/faaed9d-select_participant_CXMAschedule_conference.jpg)
- Select the Blocked tab and tap the participant's name you wish to re-invite.
![select blocked tab (CXMA)(schedule conference).jpg 828](https://files.readme.io/78a4245-select_blocked_tab_CXMAschedule_conference.jpg)
- Tap the participant's name you wish to re-invite, then tap Invite participant back.
![tap Invite participant back. (CXMA)(schedule conference).jpg 828](https://files.readme.io/8c8b1cf-tap_Invite_participant_back._CXMAschedule_conference.jpg)
- Tap OK. The unblocked participant will be notified that they can rejoin the conference call.
![tap OK to re-invite participant (CXMA)(schedule conference).jpg 828](https://files.readme.io/a7de600-tap_OK_to_re-invite_participant_CXMAschedule_conference.jpg)
C. Co-hosts
- As a participant with a co-host role in a conference call, you have the same privileges as the host.
The conference call will automatically end when only one or no participant was in the room for 10 minutes.
Updated 12 months ago