Android Notifications - Known Issues

CINNOX may block sending mobile notifications from several Android devices.

Some guides for troubleshooting the issues we are aware of are listed below.

Samsung
Xiomi
Huawei Mate 20
Huawei P9 Lite
Vivo 9
OPPO

Need assistance? We are here for you around the clock. Please contact our customer service centre.


Samsung

Step 1: Prioritize notifications from CINNOX

Android 8, 9, 10 and 11

  • On your mobile device, tap Settings
  • Tap Apps
  • Select CINNOX
  • Under App settings, tap Notifications
  • Tap Chat message
  • Toggle on ignoring Do not disturb

Step 2: Exclude CINNOX from battery optimization

Android 8 and 9

  • On your mobile device, tap Settings
  • Tap Device care
  • Tap Battery
  • Tap the vertical dot menu at the top-right hand corner
  • Tap Settings
  • Toggle Off Put unused apps to sleep
  • Toggle Off Auto disable unused apps
  • Tap Sleeping Apps to check if CINNOX is listed
  • If listed, tap recycle bin icon
  • Select CINNOX
  • Tap Remove

Android 10

  • On your mobile device, tap Settings
  • Tap Device care
  • Tap Battery
  • Tap App power management
  • Tap App to won't be put to sleep
  • Tap + add apps
  • Add CINNOX to the list

Android 11

  • On your mobile device, tap Settings
  • Tap Battery and device care
  • Tap Battery
  • Tap Background usage limits
  • Tap Never sleeping apps
  • Tap **+ add apps
  • Add CINNOX to the list

 


Xiaomi

Step 1: Check that CINNOX is permitted to autostart

  • On your mobile device, tap Security
  • Tap Permissions
  • Tap Autostart
  • Toggle CINNOX to enable

Step 2: Ignore battery restrictions for CINNOX

  • On your mobile device, tap Settings
  • Tap Manage Apps’ Battery Usage
  • Tap Apps
  • Tap CINNOX
  • Tap No Restrictions

Step 3: Allow notifications from CINNOX

  • On your mobile device, tap Settings
  • Tap App Notifications
  • Tap CINNOX
  • Toggle on Set as priority

 


Huawei Mate 20

Step 1: Ignore battery optimizations for CINNOX

  • On your mobile device, tap Settings
  • Tap Battery
  • Select App launch
  • Toggle on CINNOX

Step 2: Allow notifications from CINNOX

  • On your mobile device, tap Settings
  • Tap Apps
  • Tap CINNOX.
  • Tap Notification
  • Tap Chat message
  • Toggle on Allow interruptions

 


Huawei P9 Lite

Step 1: Ignore battery optimizations for CINNOX

  • On your mobile device, tap Settings
  • Tap Advanced settings
  • Tap Battery manager
  • Tap Protected apps
  • Toggle on CINNOX

Step 2: Allow notifications from CINNOX

  • On your mobile device, tap Settings
  • Tap Apps
  • Tap CINNOX
  • Tap Notifications, and ensure that all notifications settings turned on

 


Vivo V9

Step 1: Ignore battery optimizations for CINNOX

  • On your mobile device, tap Settings
  • Tap Battery
  • Tap High background power consumption
  • Toggle on CINNOX

Step 2: Allow notifications from CINNOX

  • On your mobile device, tap Settings
  • Tap Status bar and notification
  • Tap Manage notification
  • Tap CINNOX, and ensure that all notifications settings turned on
  • Tap Chat message
  • Toggle on Allow reminders in Do Not Disturb mode

 


OPPO

Step 1: List CINNOX as a protected app

  • On your mobile device, tap Settings
  • Tap Advanced Settings
  • Tap Battery Manager, then tap Protected Apps
  • Enable CINNOX to enable protection

Step 2: Ignore battery optimization for CINNOX

  • On your mobile device, Tap Settings
  • Tap Advanced Settings
  • Tap Battery Optimization
  • Enable CINNOX to ignore Optimizations

Step 3: Allow notifications from CINNOX

  • On your mobile device, tap Settings
  • Tap Notification Panel & Status Bar
  • Tap Notification Center
  • Find CINNOX and activate the allow notifications and priority display

Step 4: Add CINNOX to Startup Manager

  • On your mobile device, Go to Security Center
  • Tap Privacy Permissions
  • Tap Startup manager, and Allow CINNOX to run in the background

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