SMS Templates

You can create and save SMS Campaign Templates, so you don't have to compose messages from scratch every time you launch a messaging campaign, especially if these campaigns are relatively similar.

To view available SMS Templates:

  • From the navigation menu, go to Campaigns > Smart Messaging > Templates and select the SMS template tab
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An SMS Template is composed of the following elements:

  • Template Name: the name you assign to the template for easier management
  • Content: the actual text message of the campaign
  • Dynamic Content: the content variables that are readily available in CINNOX, such as first and last names, web links, and phone numbers
  • Custom Variables: the content variables you can add as dynamic content to further personalise your campaign message
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Creating a New SMS Template

To create an SMS template from scratch:

  • On the Templates - SMS Template tab, click on the Create Template button at the top of the page.
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  • On the Create New Template page, fill out the Template Name.
  • On the Content text box, type in your message. You can type up to 1000 characters for the message content.
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  • You may insert an existing template by clicking on the Insert button at the page's bottom.
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  • If you want to add variables to your message, click on the suggested buttons under Dynamic Content or Custom Variables.
    • Clicking on the Weblink or Number suggested variables opens a pop-up window where you can select a web link or phone number to add to your message content. You may switch between the two by clicking on their respective tabs at the top of the pop-up window.
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  • Click on Create.

 

Creating Custom Variables

To create custom variables that you can add to an SMS template:

  • Under the Content box and beside the Dynamic Content variables, click on the More icon.
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  • On the callout window that will appear, type the name you wish to assign to the variable you wish to add, then click on Add. The new variable will now appear in the list of available Custom Variables.

 

Importing Templates

To import a template or bulk templates:

  • On the Templates page, click on Bulk Import at the top-right corner.
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  • On the Import Template pop-up window that will appear, click on the CSV or XLSX sample file to download a spreadsheet template.
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SMS Import Template

  • Open the spreadsheet template, which should contain two columns, and remove the sample first record.
  • In their respective columns, add the Template Name and Template Content for your SMS campaign templates.
    • You can add custom variables in the Template Content by enclosing them in double brackets (e.g., [[variable]]).
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  • Add as many records in the spreadsheet, as long as the file size does not exceed 5MB.
  • Once all columns are ready, save the file and upload it in CINNOX by dragging and dropping it on the designated box in the pop-up window.
    • You may also upload the file by clicking on Browse and selecting it from its location.
      The uploaded templates should now appear on the Templates page.
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Editing Templates

To edit the content or details of an SMS template:

  • From the navigation menu, go to Campaigns > Smart Messaging > Templates.
  • On the SMS Template tab, find the template you want to create a campaign from, then click on the More icon on the right.
  • Click on Edit Template.
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  • On the Edit Template page, make the necessary changes and updates, then click on Save.
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Duplicating Templates

To duplicate or clone an existing SMS template:

  • On the Templates page, find the template you wish to duplicate, then click on the vertical ellipsis icon More icon on the right.
  • Click on Duplicate Template. This opens the Create New Template page, with the Template Name field automatically filled out as Copy of [Name of Original Template]
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  • Make the necessary changes and updates to the template, then click on Create.
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Deleting Templates

To delete an SMS template:

  • From the navigation menu, go to Campaigns > Smart Messaging > Templates.
  • On the SMS Template tab, find the template you wish to delete then click on the vertical ellipsis icon More icon on the right.
  • Click on Delete Template. A pop-up message will appear, asking you to confirm the action.
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  • Click on Delete.
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To delete multiple SMS templates:

  • From the navigation menu, go to Campaigns > Smart Messaging > Templates.
  • On the SMS Templates tab, find the templates you wish to delete then tick the checkboxes beside their names.
  • Click on Delete Selected at the top of the page. A pop-up message will appear, asking you to confirm the action.
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  • Click on Delete.

 

Managing SMS Templates with Campaigns

Because templates are directly related to broadcast campaigns, you can launch a campaign directly from the Templates page or save a campaign message as a template.

 

Creating a Campaign from the SMS Templates

To launch a messaging campaign using a template from the SMS Templates :

  • From the navigation menu, go to Campaigns > Smart Messaging > Templates.
  • On the SMS Template tab, find the template you want to create a campaign out of then click on the More icon on the right.
  • Click on Create Campaign. This will redirect you to the Create Campaign page.
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Saving a Campaign Message as an SMS Template

When Creating a SMS Dynamic Campaign, you can save the message content you are creating as a template:

  • After writing the content, click on Save as Template at the bottom of the Content box.
  • On the callout window, type the name you wish to save the template and click on Add.
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