Billing Support System (BSS)

What is Billing Management?

Our Billing Support System is an internal component specialised for all charging/billing-related activities such as payment charging (post-paid, on-line), credit control, invoicing and reporting etc. The aim is to support any billing requirements needed to fulfil the business model or commitment and to scroll out effectively without any business impact.

A billing system is a combination of software and hardware that receives call detail and service usage information, groups this information for specific accounts or customers, produces invoices, creates reports for management, and records (posts) payments made to customer accounts.

What is Quality Analysis?

Quantity analysis is the process of recording, reviewing and analyzing traffic for the purpose of performance, security and/or general network operations and management. Effective analysis of the data is the key to turning this untapped resource into your competitive advantage. Such insights help you predict future trends and lead to better strategic and operational business decisions.

What is credit control used for?

This is mainly for fraud management. We track customer's usage versus the credit/debit limit to combat identity theft and fraud attempts. All usage is being monitored real-time, and hourly/daily/month usage patterns are analysed. Any abnormal behaviour will trigger a notification/reminder to the Staff Administrators and our NOC staff. Preemptive actions may be taken to ensure service quality.

You can also set up a monitoring threshold on the service dashboard and choose the notification delivery method.

What kinds of reports can CINNOX provide?

We provide standard reports and tailor-made reports based on customer's requirement such as Cost Report, Price Comparison Reports, Sales Below Cost Monitor Report and Swap Daily Report.