Web Browsers Notification Issues

The following are the potential issues related to CINNOX notifications in web browsers.

Not Getting Display Notifications

The computer is not displaying notifications from the CINNOX Dashboard.

When using the CINNOX Dashboard from a computer, the user does not receive any alerts or notifications for new incoming enquiries, calls, or messages.

If you are experiencing this issue, you may try the following troubleshooting steps:

1. Check your browser permissions.

Make sure that your browser's permissions to send notifications from the CINNOX Dashboard are set to Allow. Refer to the Notification Permissions for Web Browsers section of this Guide for more details on setting these permissions in your browser.

2. Check your computer's app permissions.

Make sure that your computer's app permissions allow your web browser to send notifications. Refer to the Configuring System App Permissions section of this Guide for more details on setting these app permissions.

3. Turn off the Focus Assist (for Windows users)

Navigate Settings > System > Focus assist and tick Off.

You can add the browser to the Focus assist Priority list as another way. You will get notifications from CINNOX even if Focus assist is turned on.

Navigate to the Focus assist settings the select Priority only
Click Customize your priority list and scroll to the Apps section and click Add an app
Select your browser from the list of apps

4. Turn off Do Not Disturb (for Mac users)

Click the Control Center icon in the top-right corner of your Mac's menu bar and click the partial moon icon to turn off the Do not disturb of notifications.

Alternatively, you can pick an interval and other conditions when to turn on the Do Not Disturb.

5. Relaunch your browser or restart your computer

Close and relaunch the web browser helps eliminate the issue of delivering notifications to your computer.
Lastly, close your web browser and restart your computer.

If you continue to experience the issue even after trying these steps, please let us know by sending feedback. Refer to the Sending Feedback section of this Guide for more details on how to send feedback.

Not Getting Sound Notifications

The computer is not making any sound alerts whenever there is a new notification from the CINNOX Dashboard.

When using the CINNOX Dashboard from a computer, the user does not hear any sound alerts even if there are new notifications of new incoming enquiries, calls, or messages.

If you are experiencing this issue, you may try the following troubleshooting steps:

1. Check your browser permissions.

Make sure that your browser's permissions to send notifications from the CINNOX Dashboard are set to Allow. Refer to the Notification Permissions for Web Browsers section of this Guide for more details on setting these permissions in your browser.
Make sure that your browser's permissions to play sounds from the CINNOX Dashboard are set to Automatic (default) or Allow.

2. Check your computer's app permissions.

Make sure that your computer's app permissions allow your web browser to send notifications. Refer to the Configuring your System App Permissions section of this Guide for more details on setting these app permissions.

3. Check your computer's hardware settings.

Make sure that the speakers or output devices you are using are turned on.
Make sure that your computer has selected the speakers or output device you are using.

4. Relaunch your browser or restart your computer

Close and relaunch the web browser helps eliminate the issue of delivering notifications to your computer.
Lastly, close your web browser and restart your computer.