Email Engagement

Engaging customers continuously through Email is a way to express how important they are to your company.
CINNOX offers to contact your customer through emails with your latest offers and assistance. Your staff can engage your customers frequently through emails. The Email sent as enquiries to the customer will be received as emails, and the response from the customer received back as enquiries. In this way, the attending staff can stay connected with the customer.

For more details about Email, how to connect your support email to CINNOX Dashboard and manage the engagement and allowlist settings, please refer to the Connecting Email section of this Guide.

 

How to send an email to your customers?

In the CINNX App,

  • Go to the Contacts.
  • Tap on the Contact to enter into the Contact Profile.
  • Tap on the Email icon in the Email address column.
Contact Profile - Email AddressContact Profile - Email Address

Contact Profile - Email Address

  • Compose new email window will pop-up.
  • Write the Subject and the Body of the email.
  • Tap on the Send icon to send the customer's email.
Email as EnquiryEmail as Enquiry

Email as Enquiry

When a customer replies back, the Staff receives the email as enquires in their enquires overview page. For more details about the Enquiry Overview, please refer to the Enquiry Overview section of this Guide.


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