An enquiry can be closed when the visitors' questions or concerns have been answered or resolved by agents. When an enquiry is closed, conversations between the visitor and the agent terminated immediately.
Until you or your visitor closes the enquiry, the chat room where you have your conversations will stay in the Recent Connections area in your Utility panel.
When a visitor closes an enquiry, a notification will pop up on your Workspace, telling you that the enquiry has ended.
Click on OK. The enquiry's status will then change from Ongoing or Followed-Up to Closed.
To close an enquiry from your Workspace:
- Inside a chat room, click on the vertical ellipsis ( ) then select Close Enquiry. A pop-up message will appear, asking you to confirm the action.
- Click on Confirm. The enquiry's status will then change from Ongoing or Followed-Up to Closed.
CINNOX archives closed enquiries in the Enquiry Overview. For more details, please refer to the Enquiry Overview section of this Guide.
Updated 4 months ago