Closing Enquiries

An enquiry can be closed when the visitors' questions or concerns have been answered or resolved by agents. When an enquiry is closed, conversations between the visitor and the agent terminated immediately.

Until you or your visitor closes the enquiry, the chat room where you have your conversations will stay in the Recent Connections area in your Utility panel.

Visitor closes the enquiry

When a visitor closes an enquiry, a notification will pop up on your Workspace, telling you that the enquiry has ended.

Click on OK. The enquiry's status will then change from Ongoing or Followed-Up to Closed.

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The visitor closes the enquiry

Staff closes the enquiry

To close an enquiry from your Workspace:

  • Inside a chat room, click on the vertical ellipsis ( ) then select Close Enquiry. A pop-up message will appear, asking you to confirm the action.
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Staff closes the Enquiry

  • Click on Confirm. The enquiry's status will then change from Ongoing or Followed-Up to Closed.
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Staff closes the enquiry

Closed Enquiries Archive

CINNOX archives closed enquiries in the Enquiry Overview. For more details, please refer to the Enquiry Overview section of this Guide.


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