Service Numbers

Service Numbers are verified enterprise numbers that you can use as your Caller IDs (CLIs) or SMS Sender IDs when making outbound calls or sending SMS texts to your visitors and customers. This helps your company establish a local presence to your customers' locations, regardless of where the business or your and your staff are physically based.

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Service Numbers as your Caller IDs or SMS Sender IDs are not guaranteed to be displayed to your called parties or message recipients.

Adding Service Numbers

To bring your enterprise numbers as service numbers in CINNOX:

  • On the menu tab, go to My Account then tap Settings > Service Numbers.
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Service Numbers

  • On the Service Numbers screen, tap the (+) icon beside Add Service Number.
  • On the Add Service Number screen that will appear, select the country code from the dropdown list, type in the phone number you want to add using the keypad, then tap Verify. An SMS verification code will be then sent to the phone number you just added.
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Add Service Number

  • Type in the six-digit verification code sent to the phone number you added, then tap Done. Once the verification code has been validated, the following message will appear: Verification Completed!
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Add Service Number Verification

  • Type in an optional name for your newly-added display number, then tap Confirm.
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Add Service Number Successful

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If you do not receive an SMS verification code, tap Resend.

You are allowed three attempts to verify the code. After three unsuccessful attempts, you have to wait for ten minutes before you can try again.

 

Adding Names to Service Numbers

You can assign or edit the display name of a service number for easier management.

To name a service number:

  • On the menu tab, go to My Account then tap Settings > Service Numbers.
  • On the Service Numbers screen, tap the number you want to add a name.
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  • On the Service Number Information that will appear, tap Name.
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  • On the pop-up window that will appear, type the display name you wish to assign the service number.
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  • Tap Save.

 

Viewing and Editing Service Number Details

To view and edit other service number details or to assign Staff members a service number as their Caller ID or SMS Sender ID, please refer to the Dashboard - Service Number section of this Guide.

 

Removing Service Numbers

To remove an added service number:

  • On the menu tab, go to My Account then tap Settings > Service Numbers.
  • On the Service Numbers screen, tap the number you want to delete.
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Service Number List

  • On the Service Number Information that will appear, tap Delete this number. A pop-up message will appear, asking you to confirm the action.
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Delete Service Number

  • Tap Delete.
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Delete Service Number Confirmation


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