CINNOX Enquiry Detail Report provides all attributes as details to each record gives you a clear idea of what is going on with your visitor enquiries.
Go to Reports > Enquiry Report from the navigation menu to view the Enquiry Detail Report.
This section lists and defines all the CINNOX enquiry attributes available.
The unique system-generated identifier for the enquiry
The date and time when the status of an enquiry was last updated
The type of enquiry, i.e., broadcast call, broadcast chat, direct call, direct chat, or social chat
The origin/entry point of the enquiry, i.e., Directory (Widget), Social page, Weblink, Campaign, or Virtual Number
Additional details about the Channel, such as whether the visitor accessed on the Tag or Staff Directory and which specific item on the list did they click
Channel Additional Info
Additional details about the Channel, such as the website URL where the Directory installed
The visitor’s name or their system-generated Visitor ID, depending on whether the Visitors Forms are enabled or not
The country or region where the visitor located
The platform used by the visitor, e.g., desktop web or mobile web
The language used by the visitor
Created & Closed Date & Time
The date and time when an enquiry was created and closed
Vertical ellipsis ( ) menu
Clicking on the vertical ellipsis icon on the far-right side of an enquiry detail brings up the following additional options:
The transferred enquiry will show the breakdown when you click the icon located at the last column of the recording table.
You can filter the Enquiry Report by the following:
- Date Range
- Enquiry Status
- Channel Type
- Destination Type
- Destination Name
- Staff Role
Use the Filter to view the enquiry data according to your desired results.
You can export the closed enquiry chat history in the enquiry detail report list or inside the chat history room.
Refer to Enquiries in CINNOX section of this Guide for more information about the enquiry flow and status definitions.
Updated 19 days ago
|Viewing the Call Report|