CINNOX Enquiry Detail Report provides all attributes as details to each record gives you a clear idea of what is going on with your visitor enquiries.
Go to Reports > Enquiry Report from the navigation menu to view the Enquiry Detail Report.
Enquiry Attributes
This section lists and defines all the CINNOX enquiry attributes available.
Attribute | Definition |
|---|---|
Enquiry ID | The unique system-generated identifier for the enquiry |
Updated Time | The date and time when the status of an enquiry was last updated |
Enquiry Type | The type of enquiry, i.e., broadcast call, broadcast chat, direct call, direct chat, or social chat |
Channel | The origin/entry point of the enquiry, i.e., Directory (Widget), Social page, Weblink, Campaign, or Virtual Number |
Channel Detail | Additional details about the Channel, such as whether the visitor accessed on the Tag or Staff Directory and which specific item on the list did they click |
Channel Additional Info | Additional details about the Channel, such as the website URL where the Directory installed
|
Visitor | The visitor’s name or their system-generated Visitor ID, depending on whether the Visitors Forms are enabled or not |
Location | The country or region where the visitor located |
Platform | The platform used by the visitor, e.g., desktop web or mobile web |
Language | The language used by the visitor |
Created & Closed Date & Time | The date and time when an enquiry was created and closed |
Vertical ellipsis ( ) menu | Clicking on the vertical ellipsis icon on the far-right side of an enquiry detail brings up the following additional options:
|
Enquiry Detail Report
The transferred enquiry will show the breakdown when you click the 
icon located at the last column of the recording table.
Transfer Enquiry in the Report
Search and Filters
You can filter the Enquiry Report by the following:
- Visitor/Staff
- Date Range
- Enquiry Status
- Channel Type
- EnquiryType
- Destination Type
- Destination Name
- Staff Role
- Team
Use the Filter to view the enquiry data according to your desired results.
Enquiry Detail Report Filter
Export Closed Enquiry Chat History
You can export the closed enquiry chat history in the enquiry detail report list or inside the chat history room.
Export Closed Enquiry Chat History in Enquiries List
Enquiry Flow and Status
Refer to Enquiries in CINNOX section of this Guide for more information about the enquiry flow and status definitions.
Enquiry Flow
Updated 19 days ago
What's Next
| Viewing the Call Report |