iOS and Android Mobile Apps

This Guide provides CINNOX staff members with simple guidelines for using the CINNOX Mobile App.

The CINNOX App is suitable for organisations that constantly communicate with customers, clients, or visitors and seek efficient internal communication and work collaboration. With the CINNOX App, staff members can attend to their customers' enquiries individually or as a team

Get started downloading the CINNOX App in the App Store, Google Play, or installing the Android APK. Once you have downloaded the App, refer to the App Sign in and Sign out and How to Navigate the App sections for more information.

Inbound Customer Engagement

Create meaningful interactions with your customers and visitors through crystal-clear calls and cross-platform chat.

Receive, keep track of, and resolve enquiries in your CINNOX App:

View the Enquiry Overview
Attend to call enquiries
Attend to chat enquiries
Send or share files
Transfer enquiries through Call Transfer or Chat Transfer
Follow up on a missed enquiry
Record calls
Close an enquiry
Label an enquiry
Label an External Contact
Add, store and use Canned Responses

Outbound Customer Engagement, Promotions, and Campaigns

Keep your customers informed and engaged, and send them the right messages at the right time.

Keep your Contacts up to date
Merge your contacts for duplicate records or profiles
Sync your Device Contacts and Salesforce Contacts
Add Service Numbers or your personal numbers as your caller display number (Caller ID)
Make calls using the dial pad and create an engagement binding with customers and visitors
Send 1-to-1 SMS
Send WhatsApp Messages to visitors and staff members

Communication

Instantly communicate with your team members and colleagues while providing customer service, or join a team that uses CINNOX for projects, departmental and operational discussions, and other interactions.

Messaging

Send and receive chat messages with fellow staff members
Send Private Messages to agents in monitoring process
Create a Space for group chat
Translate visitors' and staff's chats

Calls

Make and answer CINNOX calls
Host an instant conference call and schedule a conference call
Make a video call
Make a call using the dial pad

Preferences and Accessories

As an individual with a CINNOX service, you can view and modify the following:

The security of your CINNOX service is our top priority. You can enable the authentication on your CINNOX App to ensure that your visitors' and customers' and your colleagues' personal information is protected from unauthorised access using Passcode and Biometrics.

The Two-Factor Authentication is available with Microsoft and Google Authenticator App integration.

The Third-Party Authentication is available with integration to the Microsoft Active Directory (AD) account in Windows Server 2012 R2.

Visit our Simulation and Help Centre and check out our visitor enquiry and call simulation, plus our comprehensive guides and FAQs to help you get started with CINNOX.

For more information on Mobile Device Requirements to download the App, visit the Overview page.

If you have any issues or concerns or want to share your CINNOX experience, send us your Feedback. They will mean so much in shaping and building CINNOX.

Downloading the Mobile App

Please refer to the Getting Started with the App section for details on downloading the CINNOX app.