Reports and Analytics

CINNOX Reports

CINNOX Reports comes with a data visualisation interface and detailed table that gives you quantitative visual metrics and insights about visitor call and chat enquiries and your other engagements with visitors and colleagues.

The default time range is seven (7) days.

 

CINNOX Analytics

CINNOX analytics is a data visualisation interface that provides you with quantitative visual metrics and insights about visitor calls and chats enquiries, and staff engagements. Analytics enable easier interpretation of CINNOX metrics through data visualisation techniques and help understand visitor patterns and trends quickly.

CINNOX Dashboard comes with Enquiry Overview and Performance, Popular Channels and Destinations and others.

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As a Staff member, you can:

  • View visitor activity such as the total number of attempts to establish contact with the CINNOX staff over a given period.
  • View visitor traffic over a given period
  • Analyse visitor trends over a given period

Note that the data may vary depending on your user role and data access level, i.e., a staff administrator can view all data. In contrast, a staff member can only see activities related to them.

 

CINNOX Metrics Data Visualisation

CINNOX integrates the following data visualisation elements to display the metrics:

Interactive Bar chart

The interactive line chart lets you view per day the number of successful calls and call duration for a selected time range. By default, the selected time range is seven days.

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Understanding the Call Success Analytics Bar Chart Layout

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Understanding the Call Durations Analytics Bar Chart Layout

  • The calendar dates appear on the horizontal X-axis of the graph (A) in the date/month format.
  • The numerics appear on the vertical Y-axis of the graph (B).