Reports and Analytics

CINNOX Dashboard Analytics

CINNOX analytics is a powerful tool designed specifically to help your businesses better understand their customers and the support it requires. With this platform, businesses can access a wide range of data visualisation that enables them to quickly and easily interpret metrics related to visitors and staff engagements.

One of the key benefits of CINNOX analytics is that it allows you to gain insights into visitor enquiry patterns and trends. This is achieved by collecting data on all customer interactions, including call and chat enquiries, and presenting it in an easy-to-understand format.

Additionally, CINNOX analytics enables staff to monitor their performance more efficiently. This is achieved by providing real-time metrics related to engagement levels, response times, and other key performance indicators (KPIs). Using these insights to track and improve their performance, staff can provide a better experience for customers and drive business growth.

CINNOX Dashboard comes with Enquiry Overview and Enquiry Performance, Popular Channels and Destinations.

CINNOX Dashboard also provides Visitor Overview - total visitors, top location, and Call - total calls and average call duration.

Lastly, CINNOX Dashboard displays the Staff Activity - Availability Status, Team Name, Total Active Time and Handled Enquiries.

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As a Staff member, you can:

• View visitor activity such as the total number of attempts to establish contact with the CINNOX staff over a given period.
• View visitor traffic over a given period
• Analyse visitor trends over a given period

Note that the data may vary depending on your user role and data access level, i.e., a staff administrator can view all data. In contrast, a staff member can only see activities related to them.

CINNOX Reports

CINNOX Reports is a robust platform that provides businesses access to important visual metrics and insights about visitor calls, chat enquiries, and staff engagements with customers and colleagues. One of the key features of this platform is its data visualisation interface and detailed table, which make it easy for businesses to get a clear and concise view of their performance metrics.

By collecting data on all customer interactions, including calls and chat enquiries, CINNOX Reports can provide businesses with a comprehensive view of customer behaviour. The platform uses advanced data visualisation techniques to present this data in an easy-to-understand format, allowing businesses to identify patterns and trends that might go unnoticed quickly. The platform collects data on engagement metrics such as response times and visitor enquiries, enabling businesses to track and improve their performance in these areas. Businesses can use these insights to refine their customer service strategies to enhance the overall customer experience and drive growth.

• Enquiry Report
• Call Report
• Conference Report
• Chat Report
• SMS Report
• Visitor Report
• Staff Report

CINNOX Metrics Data Visualisation

CINNOX integrates the following data visualisation elements to display the metrics:

Interactive Bar chart

The interactive line chart lets you view the number of successful calls and daily call duration for a selected time range. By default, the time range is 7 days.

• The calendar dates appear on the horizontal X-axis of the graph (A) in the date/month format.
• The numerics appear on the vertical Y-axis of the graph (B).