Why can't I see settings and configurations on the mobile app? What can I do on the mobile app?
The CINNOX App focuses on customer engagement and internal communication features. You can manage your settings and configurations on the Dashboard.
Will CINNOX work on my mobile device?
The CINNOX Staff Mobile App is available in the following mobile OS:
For more information about the requirements and Android APK, refer to the Overview - Mobile Device section of our User Guide.
I am trying to log in to CINNOX on my mobile phone, and it prompts me for my login subdomain. Where can I get my subdomain?
The subdomain refers to the company subdomain registered in CINNOX. It is the same subdomain or URL you use when you log in to the CINNOX Dashboard, e.g., companyabc.cinnox.com
If you are unsure of your subdomain, please get in touch with your administrator or our CINNOX Support Team at [email protected].
Can I log in to the mobile app and on the web dashboard at the same time?
Yes, you can. A staff member can log in to up to 3 devices for the CINNOX App and 2 web browsers for the CINNOX Dashboard. You will simultaneously receive calls and chat notifications on all your devices and browsers.
I am unable to log in to CINNOX through the mobile app. Please help!
Please make sure that your CINNOX subdomain and domain name are correct. The subdomain is a part of your domain or URL of your web dashboard sign-in.
- companyname.cinnox.com or companyname.cinnox.cn
- abcompany.cinnox.com or abcompany.cinnox.cn
Make sure your login credentials are correct. Your login email will be your registered email address, and the password will be the one you created when registering an account. If you still cannot log in to CINNOX, please get in touch with your administrator or the CINNOX Support Team at [email protected].
Is there an app where my customers or clients can log in to contact our customer support?
The CINNOX App is currently for staff members with the CINNOX subdomain only.
I am not receiving call and chat enquiries on my CINNOX app. What am I doing wrong?
Your availability status may have been set to Busy. To receive call or chat enquiries, ensure your availability status is Active. If you receive enquiries on your Dashboard but not on your App, ensure your App is running in the background and not signed out.
How can I manage the Unread panel for open enquiries and unread messages?
Go to My Account > Settings > Unread Panel to manage your Unread panel setting. You can enable or disable Unread Panel from there and choose which information will be displayed.
How can I turn off the shake phone to send feedback on the CINNOX App?
To turn off the shake-to-send feedback feature, go to My Account > Help & Support > Send Feedback Form, then toggle the Shake phone to send Feedback button to OFF.
Will all the changes I applied in the CINNOX App settings also apply to my Dashboard?
Yes, they will.
Can I use CINNOX on a website built on Wix, WordPress or any other content management system (CMS)?
Yes, you can. For more information, please refer to our User Guide.You can also check out our blog post on CMS integration here.
Can I use CINNOX on dynamic and secure web pages? Does it work properly on Linux hosting?
Yes, you can. For more information, please refer to our User Guide.
Does CINNOX provide integration with a Chatbot solution?
CINNOX provides integration to your chatbot of choice as your destination to support your customer service needs & help to improve sales results. Add and deploy an intelligent virtual assistant in your CINNOX service, bringing a whole new level of automation that is quick, proactive and available 24/7. Currently, CINNOX supports the integration of the following Chatbot platforms:
- Microsoft QnA Maker
- Google Dialogflow
Can I transfer visitor enquiries handled by the chatbot to a live agent?
Yes, you can. Enable the transfer settings and select a service group or staff to transfer web visitor (such as from Tag, Web Link or QR Code channels) conversation from the chatbot to the live agent.
Can CINNOX be integrated with chatbots on different social platforms?
Yes, CINNOX can be integrated with chatbots on various social platforms and can be set as a destination to support customer service and sales. For more information, please refer to our Adding Chatbot page.
How does CINNOX charge for the chatbot integration?
There is no additional charge for the chatbot integration if you subscribe to our Omnichannel Contact Centre or any service plan, including chatbot integrations.
Is the Chatbot compatible with all social and third-party channels in CINNOX?
Chatbots can act as designated destinations in all social and third-party channels for supporting customer service and sales activities. For more information, please refer to our Adding Chatbot page.
How do I integrate the Chatbot into the CINNOX dashboard and use it to enhance the customer and visitor experience?
Login to your CINNOX dashboard > Channels > Destinations, then select the Chatbot tab. Click Add Chatbot and add a chatbot as your destination. You can add the destination chatbot as the destination of channels in the routing rules you are configuring. For more information, please refer to our Adding Chatbot page and Alternative, Percentage, Time and Sticky Routing Rules page.
Can I use Zapier in CINNOX and connect my apps?
Yes, you can integrate your Zapier account and CINNOX service and connect with the most popular apps without the code required.
How can I integrate Zapier and CINNOX?
Subscribe or upgrade to our CINNOX Omnichannel Contact Centre or above to access Zapier integration. Refer to our CINNOX pricing plan.
Is the widget installation code intended for websites and Mobile apps?
The widget installation code is specifically intended for the CINNOX widget on your website. There will be an SDK available for the mobile app, please contact our Sales Team at [email protected].
Can I re-position the web widget that appears on my website?
Yes, you can place the CINNOX web widget to the left or right bottom and even hide it on your website. Please see the steps in our detailed Guide.
What is the CINNOX Chrome Extension?
The CINNOX Chrome Extension is a tool that allows you to make phone calls and send SMS messages directly from your web browser. This extension is designed for businesses and sales teams looking to streamline their communication efforts and improve their overall productivity.
For more information, please refer to our User Guide.
Is the CINNOX Chrome Extension free?
Yes, the CINNOX Chrome Extension is free. You must be a user subscribed to Omnichannel Contact Centre or the above plan and acquired a Virtual Number as your Caller and Sender ID to call and SMS a phone number.
Is the CINNOX Chrome Extension secure?
Yes, the CINNOX Chrome Extension is designed with security in mind. The extension complies with all relevant data privacy laws and regulations of Chrome. It undergoes review and approval before it is released to the public.
How do I install the CINNOX Chrome Browser Extension in my browser?
What can I do using CINNOX Extension?
The CINNOX Browser Extension enables you to perform various voice calls and SMS messaging functions within the browser.
Functions that you can do with CINNOX Extension
- Make an outbound call
- Receive an incoming call
- Reject an incoming call
- Display the Contact Name for the caller or called party if it is saved in CINNOX.
- Mute an ongoing call
- Hold an ongoing call
- Record an ongoing call
- Configure the Device Settings for the Microphone and Speaker to use
- Hang up the ongoing call
- Send an SMS
For more information, please refer to our User Guide.
Can I use the CINNOX Chrome Extension for international calls?Yes, the CINNOX Chrome Extension supports international calls. However, additional charges may apply for international calls. Please check the CINNOX dashboard for the calling rates.
Updated about 1 month ago