Integration and APIs

The CINNOX App focuses on customer engagement and internal communication features. You can manage your settings and configurations on the Dashboard.

The CINNOX Staff Mobile App is available in the following mobile OS:

• iOS App Store

• Android Google Play

For more information about the requirements and Android APK, refer to the Overview - Mobile Device section of our User Guide.

The subdomain refers to the company subdomain registered in CINNOX. It is the same subdomain or URL you use when you log in to the CINNOX Dashboard, e.g., companyabc.cinnox.com

If you are unsure of your subdomain, please get in touch with your administrator or our CINNOX Support Team at [email protected].

Yes, you can. A staff member can log in to up to 3 devices for the CINNOX App and 2 web browsers for the CINNOX Dashboard. You will simultaneously receive calls and chat notifications on all your devices and browsers.

Please make sure that your CINNOX subdomain and domain name are correct. The subdomain is a part of your domain or URL of your web dashboard sign-in.

For example:

• companyname.cinnox.com or companyname.cinnox.cn
• abcompany.cinnox.com or abcompany.cinnox.cn

Make sure your login credentials are correct. Your login email will be your registered email address, and the password will be the one you created when registering an account. If you still cannot log in to CINNOX, please get in touch with your administrator or the CINNOX Support Team at [email protected].

The CINNOX App is currently for staff members with the CINNOX subdomain only.

Your availability status may have been set to Busy. To receive call or chat enquiries, ensure your availability status is Active. If you receive enquiries on your Dashboard but not on your App, ensure your App is running in the background and not signed out.

Go to My Account > Settings > Unread Panel to manage your Unread panel setting. You can enable or disable Unread Panel from there and choose which information will be displayed.

To turn off the shake-to-send feedback feature, go to My Account > Help & Support > Send Feedback Form, then toggle the Shake phone to send Feedback button to OFF.

Yes, they will.

Yes, you can. For more information, please refer to our User Guide.

Yes, you can. For more information, please refer to our User Guide.

CINNOX provides integration to your chatbot of choice as your destination to support your customer service needs & help to improve sales results. Add and deploy an intelligent virtual assistant in your CINNOX service, bringing a whole new level of automation that is quick, proactive and available 24/7. Currently, CINNOX supports the integration of the following Chatbot platforms:

• Microsoft QnA Maker
• Google Dialogflow

Yes, you can. Enable the transfer settings and select a service group or staff to transfer web visitor (such as from Tag, Web Link or QR Code channels) conversation from the chatbot to the live agent.

For more information, please refer to our Adding Chatbot section in our User Guide.

Yes, CINNOX can be integrated with chatbots on various social platforms and can be set as a destination to support customer service and sales. For more information, please refer to our Adding Chatbot page.

There is no additional charge for the chatbot integration if you subscribe to our Omnichannel Contact Centre or any service plan, including chatbot integrations.

Chatbots can act as designated destinations in all social and third-party channels for supporting customer service and sales activities. For more information, please refer to our Adding Chatbot page.

Login to your CINNOX dashboard > Channels > Destinations, then select the Chatbot tab. Click Add Chatbot and add a chatbot as your destination. You can add the destination chatbot as the destination of channels in the routing rules you are configuring. For more information, please refer to our Adding Chatbot page and Alternative, Percentage, Time and Sticky Routing Rules page.

Yes, you can integrate your Zapier account and CINNOX service and connect with the most popular apps without the code required.

Subscribe or upgrade to our CINNOX Omnichannel Contact Centre or above to access Zapier integration. Refer to our CINNOX pricing plan.

The widget installation code is specifically intended for the CINNOX widget on your website. There will be an SDK available for the mobile app, please contact our Sales Team at [email protected].

Yes, you can place the CINNOX web widget to the left or right bottom and even hide it on your website. Please see the steps in our detailed Guide.

The CINNOX Chrome Extension is a tool that allows you to make phone calls and send SMS messages directly from your web browser. This extension is designed for businesses and sales teams looking to streamline their communication efforts and improve their overall productivity.

For more information, please refer to our User Guide.

Yes, the CINNOX Chrome Extension is free. You must be a user subscribed to Omnichannel Contact Centre or the above plan and acquired a Virtual Number as your Caller and Sender ID to call and SMS a phone number.

Yes, the CINNOX Chrome Extension is designed with security in mind. The extension complies with all relevant data privacy laws and regulations of Chrome. It undergoes review and approval before it is released to the public.

You can install it from the Chrome web store. For more information, please refer to our User Guide.

The CINNOX Browser Extension enables you to perform various voice calls and SMS messaging functions within the browser.

Functions that you can do with CINNOX Extension

• Make an outbound call
• Receive an incoming call
• Reject an incoming call
• Display the Contact Name for the caller or called party if it is saved in CINNOX.
• Mute an ongoing call
• Hold an ongoing call
• Record an ongoing call
• Configure the Device Settings for the Microphone and Speaker to use
• Hang up the ongoing call
• Send an SMS

For more information, please refer to our User Guide.