Integration and APIs

Why can't I see settings and configurations on the mobile app? What can I do on the mobile app?

The CINNOX App focuses on customer engagement and internal communication features. You can manage your settings and configurations on the Dashboard.

Will CINNOX work on my mobile device?

The CINNOX Staff Mobile App is available in the following mobile OS:

iOS App Store
Android Google Play

For more information about the requirements and Android APK, refer to the Overview - Mobile Device section of our User Guide.

I am trying to log in to CINNOX on my mobile phone, and it prompts me for my login subdomain. Where can I get my subdomain?

The subdomain refers to the company subdomain registered in CINNOX. It is the same subdomain or URL you use when you log in to the CINNOX Dashboard, e.g., companyabc.cinnox.com

If you are still unsure of your subdomain, please contact your administrator or our CINNOX Support Team at [email protected].

Can I login to the mobile app and on the web dashboard at the same time?

Yes, you can. A staff member can log in up to 3 devices for the CINNOX App and 2 web browsers for the CINNOX Dashboard. Note that you will receive calls and chat notifications on all of your devices and browsers simultaneously.

I am unable to login to CINNOX through the mobile app. Please help!

Please make sure that your CINNOX subdomain and the domain name are correct. The subdomain is a part of your domain or URL of your web dashboard sign-in.

For example:

companyname.cinnox.com or companyname.cinnox.cn
abcompany.cinnox.com or abcompany.cinnox.cn

Make sure your login credentials are correct. Your login email would be your registered email address, and the password will be the one you created when registering an account. If you still cannot log in to CINNOX, please get in touch with your administrator or the CINNOX Support Team at [email protected].

Is there an app where my customers or clients can log in to contact our customer support?

The CINNOX App is currently for staff members with CINNOX subdomain only.

I am not receiving the call and chat enquiries on my CINNOX app. What am I doing wrong?

Your availability status may have been set to Busy. To receive call or chat enquiries, make sure that your availability status is set to Active. If you are receiving enquiries on your Dashboard but not on your App, make sure your App is running in the background and not signed out.

How can I manage notifications through the mobile app?

To activate and manage calls and chat notifications for your CINNOX App, go to My Account > Settings > Notification.

How can I manage the Unread panel for open enquiries and unread messages?

To manage your Unread panel settings, go to My Account > Settings > Unread Panel. From there, you can enable or disable Unread Panel and choose which information will be displayed in it.

How can I disable the shake-phone to send feedback on the CINNOX App?

To disable the shake-to send feedback feature, go to My Account > About Us > Feedback Form then toggle the Shake phone to send Feedback button to OFF.

Will all the changes I applied in the CINNOX App settings also apply to my Dashboard?

Yes, they will.

Can I use CINNOX on a website built on Wix, WordPress or any other content management systems (CMS's)?

Yes, you can. For more information, please refer to our User Guide.

You can also check out our blog post on CMS integration here.

Can I use CINNOX in dynamic and secure web pages? Does it work properly on Linux hosting?

Yes you can. For more information, please refer to our User Guide.

Does CINNOX provide integration with a Chatbot solution?

CINNOX provides integration to your chatbot of choice as your destination to support your customer service needs & help to improve sales results. Add and deploy an intelligent virtual assistant in your CINNOX service, bringing a whole new level of automation that is quick, proactive and 24/7 available. Currently, CINNOX supports the integration of the following Chatbot platforms:

Microsoft QnA Maker
Google Dialogflow

Can I transfer visitor enquiry handled by the chatbot to a live agent?

Yes, you can. Enable the transfer settings and select service group or staff to transfer web visitor (such as from Tag, Web Link or QR Code channels) conversation from the chatbot to the live agent.

For more information, please refer to our Chatbot User Guide.

Can I use Zapier in CINNOX and connect my apps?

Yes, you can integrate your Zapier account and CINNOX service and connect with the most popular apps without the code required.

How can I integrate Zapier and CINNOX?

Subscribe or upgrade to our CINNOX Business plan or above to access Zapier integration. Refer to our CINNOX pricing plan.

Can I re-position the web widget that appears on my website?

Yes, you can place the CINNOX web widget to the left or right bottom and even hide it on your website. Please see the steps in our detailed Guide.