Sending and Receiving Chats

CINNOX chat works the same way as any instant messaging application. You can send and receive instant messages to and from your visitors, customers, and fellow staff members using an internet connection.

 

Starting a New Chat

Start the conversation with your fellow staff members through chat. CINNOX creates a new chat room in your Workspace's Recent Connections area, where you can also jump back to your existing chat rooms.

To start a new chat:

• On your Workspace, click on the (+) icon at the bottom of your Utility panel, then click on New Chat / Space.
• On the New Chat / Space that will pop out, select the staff member you would like to talk with.
• Click on Create.

• On the New Chat Room Panel that will appear on your Workspace, please type your message on the text input bar at the bottom, then click on the Send icon located beside it. Your sent messages will be on the right side, while received ones will be on the left.

 

Chat Functions

Below is a summary of chat functions and their availability to the Visitor and Staff.

 

Copying a Message

The chat room panel lets you copy a posted message by pointing your cursor at the message and clicking on the Copy option that will appear beside it.

 

Recalling a Message

In direct/1-to-1 and group Space chat rooms, you can recall a message or file you posted within five minutes:

• Point your cursor on the message or file that you want to recall. When the posted message or file was within five minutes, the Recall function would be among the options beside it.

• Click on Recall. A pop-up window will appear, asking you to confirm the action.

• Click on Recall.

Chat rooms with recalled messages will display the following:

• You recalled this message - displayed on the sender side/the one who recalled the message
• This message was recalled - displayed on the receiver/another side

 

Editing a Message

In direct/1-to-1 and group Space chat rooms, you can edit a message you posted within five minutes:

• Point your cursor to the message that you want to edit. If the posted message were within five minutes, the Edit function would be among the options displayed beside it.

• Click on Edit. Your original message will appear in the text input bar.
• Make the necessary changes to the text, then click on the Send icon.

Chat rooms with edited messages will have the text (Edited) beside the post.

 

Replying to a Specific Message

• Reply to a specific message or quoted reply, as the name implies, quotes the specific message you are replying to so that the recipient(s) will have an additional context of your message.

To reply to a specific message:

• Point your cursor on the message you want to reply to, then click on Reply on the options beside it.

• Type your message on the text input bar.
  • Note that quoted message you are replying to also appears on top of the text input bar. If you want to cancel the quote, click the (x) icon.

• Click on the Send icon.

 

Expanding and Collapsing the Text Input Bar

You can adjust the space size of the text input bar for your need.

• Click on the Expand icon at the right-hand side of the text input bar to expand the text input bar.

• Click on the Collapse icon at the right-hand side of the text input bar to collapse the text input bar.

 

Sharing Files

You can maximise the chat room use and enhance your conversations by sharing images, videos, documents, and more.

For more information on what files you can share in a chat room, refer to the Sharing Files section of this Guide.

 

Sending Quick Links

When composing messages, you can add quick links or text shortcuts to weblinks and phone numbers, so you don't have to memorise them every time you send a message. These quick links resolve to their long-form values when their intended recipients read the message.

CINNOX currently supports quick links that direct to the following:

• A staff member's personal Call Weblink
• A staff member's personal Chat Weblink
• Tag Weblinks
• Social Page Weblinks
• Service Numbers
• Personal Numbers

To access the quick links:

• On the chat room panel, click on the More (...) icon on the left side of the text input bar, then on the options that will appear, select either Web link or Number.

• On the pop-up window that will appear, select the weblink or number you wish to add to your message.
  • You may switch between weblinks or numbers by clicking their respective tabs at the top of the pop-up window.

• Click on Select. The quick link will then appear in the text input field.

 

Forwarding a Message

Forward a sent message or media file from the current chat room to another.

To forward a message:

• Point your cursor on the message you want to forward to, then click on the Forward text on the options beside it.

• Search for the Staff or Spaces to forward the message.
• Add a caption, but only optional.
• Click on the Send icon.

• The forwarded message will be displayed in the Staff or Space chat room selected.

 

Image Preview

• CINNOX lets you glimpse something in part or whole of the image without opening it.

 

Link Preview

CINNOX gives the link an image, title, description, and more, to provide contextual information.

• Whenever you, a staff member, visitor or customer, send a link in the chat room, CINNOX
  automatically expands the link to preview the web page.

 

Zooming in and Zooming out

CINNOX lets you make the image appear much larger and nearer or smaller and further away.

To zoom in and zoom out an image:

• Click on the shared image you want to preview in the chat room
• Click on the plus sign icon located at the top-right corner of the window to zoom in on the image
• Click on the minus sign icon located at the top-right corner of the window to zoom out the image
• Click on the four-arrows icon at the window's top-right corner to back the image to its original size.

 

Message Status

During chat conversations, the following indicators let you know the status of the messages you sent:

📘

You can only send up to 10,000 characters per message.