CINNOX combines digital and telecom channels to let visitors and customers call you directly from your website from a Directory or with just one click. It also now brings these channels to your desktop so you can set up a virtual office or call centre with your colleagues wherever they are.
Below are what you can do with CINNOX voice and video features:
- Serve visitor call enquiries in your Workspace
- Make and answer calls
- Make a 1-to-1 video call
- Share your screen during the call
- Host an instant conference call and schedule a conference call
- Record calls
- Set up voicemail
- Forward your calls
- Create a smart calling campaign
- Transfer an ongoing call to another Staff, Tag, Virtual Number or PSTN phone number.
- Enable CINNOX Advance Call System to use Audio Prompts in your Virtual Number call process and leverage the Automatic Enquiry Distribution Methods to your service group.
Updated 5 months ago