Enquiry Centre

The Enquiry Centre lists all your open and missed enquiries.

If you are a staff member assigned as Destination endpoint to channels, you will find the open and missed enquiries to the Enquiry Centre.

Channels such as:

• Directory
• Virtual Numbers
• Social (Facebook Messenger, WeChat, WhatsApp, LINE and WOZTELL)
• Web Link (Tag and Direct call and chat web links)
• QR Code (Tag and Direct call and chat QR Code)
• Campaign
• Email

With the Enquiry Centre, you can pick up open and missed enquiries listed from the latest to oldest date without a need to navigate through the Workspace. It also shows a notification with a red number badge when there is a new open enquiry.

Displaying the Open Enquiry Panel

To display the Open Enquiry Panel in your Workspace:

• Click the enquiry icon located on the top corner of the dashboard.
• Tick the Show in the Workspace checkbox.

Hiding the Open Enquiry panel

To hide the Open Enquiry panel from your Workspace:

• Click on the enquiry icon located on the top corner of the dashboard.
• Deselect the Show in my Workspace checkbox.

Filtering Missed Enquiries

The Missed Enquiry section in the Enquiry Centre lists all missed enquiries, whether or not these have voicemail messages included.

• To display only the missed enquiries with voicemail, click Filter by then select With Voicemails only.

For more information on how to follow up on a missed enquiry, refer to Following Up on Missed Enquiries section of this Guide.