Enquiry Centre
The Enquiry Centre lists all your open and missed enquiries.
If you are a staff member assigned as the Destination endpoint to channels, you will find the open and missed enquiries in the Enquiry Centre.
Channels such as:
- Directory
- Virtual Numbers
- Social (Facebook Messenger, WeChat, WhatsApp, LINE and WOZTELL)
- Web Link (Tag and Staff call and chat web links)
- QR Code (Tag and Staff call and chat QR Code)
- Campaign
Enquiry Centre allows you to pick up open and missed enquiries from the latest to the oldest date without navigating through the Workspace. It also shows a notification with a red number badge when there is a new open enquiry.
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Enquiry Centre
Displaying the Open Enquiry Panel
To display the Open Enquiry Panel in your Workspace:
- Click the enquiry icon located on the top corner of the dashboard.
- Tick the Show in the Workspace checkbox.
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Show Open Enquiry Panel in the Workspace
Hiding the Open Enquiry panel
To hide the Open Enquiry panel from your Workspace:
- Click on the enquiry icon located in the top corner of the dashboard.
- Deselect the Show in my Workspace checkbox.
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Hide Open Enquiry Panel in the Workspace
Filtering Missed Enquiries
The Missed Enquiry section in the Enquiry Centre lists all missed enquiries, whether or not these have voicemail messages included.
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Filter Missed Enquiry
- To display only the missed enquiries with voicemail, click Filter by, then select With Voicemails only.
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Missed Enquiry with Voicemails only
For more information on following up on a missed enquiry, refer to the Following Up on Missed Enquiries section of this Guide.
Updated about 1 year ago