Enquiry Centre
The Enquiry Centre lists all your open and missed enquiries.
If you are a staff member assigned as the Destination endpoint to channels, you will find the open and missed enquiries in the Enquiry Centre.
Channels such as:
- Directory
- Virtual Numbers
- Social (Facebook Messenger, WeChat, WhatsApp, LINE and WOZTELL)
- Web Link (Tag and Staff call and chat web links)
- QR Code (Tag and Staff call and chat QR Code)
- Campaign
Enquiry Centre allows you to pick up open and missed enquiries from the latest to the oldest date without navigating through the Workspace. It also shows a notification with a red number badge when there is a new open enquiry.
![e20c171-f7db54a-Screenshot_2020-06-23_at_5.40.23_PM.png 2296](https://files.readme.io/c55c6d7-e20c171-f7db54a-Screenshot_2020-06-23_at_5.40.23_PM.png)
Enquiry Centre
Displaying the Open Enquiry Panel
To display the Open Enquiry Panel in your Workspace:
- Click the enquiry icon located on the top corner of the dashboard.
- Tick the Show in the Workspace checkbox.
![Show Open Enquiry Panel in the Workspace.png 1322](https://files.readme.io/92070af-Show_Open_Enquiry_Panel_in_the_Workspace.png)
Show Open Enquiry Panel in the Workspace
Hiding the Open Enquiry panel
To hide the Open Enquiry panel from your Workspace:
- Click on the enquiry icon located in the top corner of the dashboard.
- Deselect the Show in my Workspace checkbox.
![Hide Open Enquiry Panel in the Workspace.png 1329](https://files.readme.io/925ddf4-Hide_Open_Enquiry_Panel_in_the_Workspace.png)
Hide Open Enquiry Panel in the Workspace
Filtering Missed Enquiries
The Missed Enquiry section in the Enquiry Centre lists all missed enquiries, whether or not these have voicemail messages included.
![Filter Missed Enquiry.png 1326](https://files.readme.io/ec37eec-Filter_Missed_Enquiry.png)
Filter Missed Enquiry
- To display only the missed enquiries with voicemail, click Filter by, then select With Voicemails only.
![Missed Enquiry with Voicemails only.png 1318](https://files.readme.io/8ecf100-Missed_Enquiry_with_Voicemails_only.png)
Missed Enquiry with Voicemails only
For more information on following up on a missed enquiry, refer to the Following Up on Missed Enquiries section of this Guide.
Updated 5 months ago