Administration

In setting up and managing a CINNOX service, you, as a staff administrator, are required to do the following:

• Register the websites where you will install the CINNOX Widget
• Install the Widget
• Configure the Widget and customisation
• Create staff accounts, group them into Teams , and assign them Roles and Permissions

To set up customer engagement, you also have access to these features:

• Enable Pre-Chat Survey and Offline Support Visitor Forms to get to know their customers better
• Manage call recording settings and identify which types of calls to record and when to record them

To streamline and have efficient customer service and operation with your staff members handling enquiries, you can

• Add Labels your staff can use to categorise visitors' enquiries.
• Set up and configure the AI Suggested Label and Topic feature.
• Set up the Auto Close Enquiry to automate closing enquiries according to your team's criteria
• Enable the call system and add Prompts to your Virtual Number Calls.
• Add Public Canned Responses and share them with your staff.

As part of the regular monitoring, you can access My Plan, which summarises your service's usage statistics. You can also check your service storage and see if you need to upgrade or delete files that are no longer necessary.