In setting up and managing a CINNOX service, you, as a staff administrator require to do the following:

To set up customer engagement, you also have access to these features:

To streamline and have efficient customer service and operation with your staff members handling enquiries, you can

  • Add Labels that your staff can use to categorise their visitors' enquiries.
  • Set up the Auto Close Enquiry to automate closing enquiries according to your team's criteria
  • Enable the call system and add Prompts to your Virtual Number Calls.
  • Add Public Canned Responses and share them with your staff.

As part of the regular monitoring, you have access to My Plan, which summarises your service's usage statistics. You can also check your service storage and see if you need to upgrade or delete files that are no longer necessary.