Viewing the SMS Report
The SMS Report on CINNOX offers valuable insights into your messaging activities, allowing you to track your performance over time. It lets you view all sent SMS messages, delivery statuses, and location distribution. This report allows you to monitor message volume, analyse your messaging engagements, and identify trends in customer behaviour.
By keeping track of your message volume, you can ensure that your messaging activities are optimised to meet your customers' needs. The report also lets you analyse your messaging engagements, allowing you to gain insights into your customers' preferences and interests.
📱
Looking to receive SMS messages from your customers? CINNOX offers Virtual Numbers through trusted Carrier partnerships, enabling seamless communication via SMS.
You can now buy a Virtual Number online in just a few steps—select your number, verify your details, and activate it instantly.
For personalized assistance, connect with our Customer Support Team.
To access the SMS page, navigate to your CINNOX Dashboard, then click Reports > SMS Report
SMS Overview
Delivery Analytics
Overview Filter:
- Send Date & Time (default to Last 7 Days)
- All SMS Sources
- Direct: The SMS staff sends as a Direct Engagement in the CINNOX Web Dashboard or Mobile App.
- Verification = The SMS sent by CINNOX to the visitor filling in the Visitor Form or Conference Call Invitation with SMS phone verification.
- Open API - Direct = The SMS sent using the CINNOX Open API.
- Open API - Verification = The SMS sent using CINNOX Open API, e.g., phone verification
- SMS Room - The SMS sent using a Virtual Number with the SMS Inbox feature in the Dashboard and Mobile App.
SMS Status
| Status | Description |
|---|---|
| Submitted | The SMS has been submitted to the Carrier. |
| Queued | The SMS is queued to be delivered by the Carrier to the recipient. |
| Delivered | The Carrier has successfully delivered the SMS to the recipient. |
| Undelivered | The Carrier did not successfully deliver the SMS to the recipient. |
| Rejected | The Carrier has rejected the SMS. |
Location Distribution
- Recipient Country/Region: displays the country or region where the SMS messages have been sent.
- Total Sent SMS: represents the total number of SMS messages sent to each recipient country or region
Illustration
In the screenshot, the SMS Delivery Analytics displays the Total SMS Sent by the staff for the period and status.
It's breakdown:
- Total SMS Submitted shows 234 from the last 7 days
- Total SMS Queued shows 37 from the last 7 days
- Total SMS Delivered shows 174 from the last 7 days
- Total SMS Undelivered shows 20 from the last 7 days
- Total SMS Rejected shows 3 from the last 7 days
The graph displays the breakdown of SMS sent in an hour/day according to the date filter.
SMS Overview
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To print the SMS Report - Overview graphs and data, click the printer icon located at the top middle of the page.
Location Distribution
The Location Distribution shows the SMS Recipient Country's location and the total SMS sent in a given period.
In the referenced screenshot, in Hong Kong, the total SMS sent is 3, while in Taiwan, the total SMS sent is 2, for a total of 5 from the last 7 days.
SMS Location Distribution
SMS Report Details
The SMS Detail Report interface displays consolidated SMS details that include:
| Header Name | Description |
|---|---|
| SMS Sender ID | The phone number used as the sender ID. |
| Source | This is whether the SMS was sent to customers as a Direct Engagement or Conference SMS invitation, Verification from Open API - SMS or Inbound (an SMS received from a customer). |
| Sent By | The sender of the SMS. |
| Recipient Country & Number | * The phone number and country name where the SMS was sent (Outbound SMS). |
| Status | This is whether the SMS has been submitted or rejected from CINNOX to the Carrier. |
| Date & Time | The date and time the SMS was sent or received. |
| Carrier Network Status | Whether the SMS has been Queued, Delivered or Undelivered from the Carrier to the recipient's number. |
| Details | The content of the sent and received SMS. |
Search and Filters
| Filter the SMS Detail Report by selecting any of the following: |
|---|
| Sender Number - enter the sender name to search |
| Recipient Number - enter the recipient number to search |
| Staff Name - default to All Staff |
| Date & Time - default to last 7 days |
| Source - default to All SMS Sources |
| Status - default to All SMS Statuses |
| Carrier Network Status - default to All Carrier Network Statuses |
Outbound SMS
To view the Outbound SMS in the Report Details,
- Filter the records by selecting "Source = Direct, Verification, Open API - Direct, Open API - Verification, or SMS Room" to view them.
- Click Details to view the sent SMS content.
Inbound SMS
If you use a virtual number that can receive SMS, know the Inbound SMS received in the Report Details.
- Filter the records by selecting "Source = Inbound" to view them.
- Click Details to view the received SMS content.
Export SMS
- Export the SMS Detail Report by clicking the export icon:arrow_down: and downloading the data in the .csv file to your local machine.
