Video Calling

CINNOX lets you interact more personally with visitors, customers, and fellow staff through 1-on-1 video calls. With this feature, you and the other party can see one another while having interactive discussions.

 

Starting a Video Call

You can start a video call with a customer, visitor, or staff member by clicking on the Video Call icon on the top-right corner of the chat room panel.

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Starting a video call

 

If the other party is a fellow staff member, their Workspace will display an incoming video call screen. The call screen also allows them to decline the call or pick it up as an audio call.

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Incoming video call

 

Switching from Audio Call to Video Call

While in an audio call with a visitor or a fellow staff member, you can switch to a video call by clicking the Video Call button on your call screen.

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Start the video call.

Make sure that your browser has permission to access your camera. Check if your browser displays a pop-up dialogue message that requires your action.

 

On Safari web browsers:
A pop-up dialogue message will display the following: [your CINNOX account] wants to: Use your camera
Click on Allow to proceed.

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Safari - allows using your camera

 

The video call will start as soon as your camera has been enabled.

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Video call started

 

Recording the Video Call

Click on the Record button on your video call screen.

  • A voice greeting will inform callers that the call is being recorded.
  • To ensure quality service, the following message will flash on the call screen for a few seconds. The call is recorded.
  • Call recording will automatically stop once the call ends.
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Record the video call

 

  • You can also resize the video call window or minimise it to the size of a widget.
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Resize the video call screen.

  • Click the End Call button to end the video call.