Social Channel Source

What is a Channel Source?

A Channel Source in CINNOX refers to the third-party account of Social Media and Messaging Apps linked to the CINNOX Social Channel.

The Source of Social Channels could be:

A source is required to connect and create a social channel successfully. You can only link one source to one social channel at a time.

 

View and Edit Source Details

To view a Source Details:

  • From the navigation menu, go to Administration > Channel Source. The Channel Source page displays.
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View and edit a source

To edit a Source Details:

  • Find the Source Type or the Source Account and click on it to open the Source Details page.
  • Click Edit on the right-hand side for the details you need to update.
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Changes in the Source Details will take effect immediately after clicking Save.
To avoid connection disruption between your staff members and visitors, be mindful of the timing when editing source details.

 

Delete Source

For All Channel Source (Except WhatsApp 360dialog and Messenger)

To delete one source:

  • From the navigation menu, go to Administration > Channel Source. The Channel Source page displays.
  • On the right-hand side of a particular source, click on the trash bin icon.
    A pop-up window will appear, asking to confirm the deletion of the source.
  • Click OK
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Deleting a source

 

  • A pop-up window will appear, asking to confirm the deletion of the source and click OK
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For WhatsApp (360dialog)

  • From the navigation menu, go to Administration>Channel Source. The Channel Source page displays.
  • On the right-hand side of a particular source, select Delete Source.
  • Type the capital letter DELETE into the field and click Proceed.
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  • After clicking Proceed, the source deletion is pending. The tooltip of the source shows "Source status is pending detection" when you mouse over the Alert icon.
  • When the source is permanently deleted, the source will disappear on the Manage Source page.
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  • When the source deletion is pending, you can still send and receive messages as normal.
  • The source will be permanently deleted at the current month's end. At this point, you will not be billed for your license fee and conversation fee.
  • To check your bill, please login to your CINNOX dashboard and navigate to My Plan>Plan Monitoring. The section Social shows your bill for WhatsApp usage.

 

For Messenger Channel Source

  • You will be asked to log in to your Facebook Account > select the Facebook Page, and toggle on or off the permissions to CINNOX.

  • Your Social channel with Messenger source will not work if you disable the permissions. Refer to Facebook Page Permission Settings for more details.