Channel Source

What is a Source?

Source in CINNOX refers to the third-party account of Social Media and Messaging Apps link to the Social.

Source of social channels are:

A source is required to be appropriately configured to create a social channel successfully. You can only link one Source to one channel at a time.


How to View and Edit Source Details

To view a Source Details:

  • From the navigation menu, go to Social > Manage Source
  • Click on the Source Name, Source Type or Original ID of the particular source you want to view its details.
  • Source Details page displays.

To edit a Source Details:

  • On the Source Details page, click on the Edit button
View and edit a sourceView and edit a source

View and edit a source


Changes in the Source Details will take effect immediately after clicking Save.
To avoid connection disruption between your staff members and visitors, be mindful of the timing when editing source details.


How to Delete a Source

To delete a source:

  • From the navigation menu, go to Social > Manage Source
  • On the right-hand side of a particular source, click on the trash bin icon.
    A pop-up window will appear, asking to confirm the deletion of the source.
  • Click Delete
Deleting a sourceDeleting a source

Deleting a source

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