Space (Group Chat)

What is Space?

Space is CINNOX's group chat feature that you can use to regularly exchange messages with other staff members while serving customer enquiries, during meetings, or while occupied with other activities and engagements.

You can create a Public Space, open to and searchable by other staff members, or a by-invitation-only Private Space. You can add up to 500 staff members in a Space.

Creating a Public Space

To create a Public Space:

On your Workspace's Utility panel, click the (+) button, then click on New Chat.

Creating a new Space — Creating a New Space

On the Staff Contacts window that will appear, select the staff members you want to add to your Space, then click on Next.

On the New Space window that will appear, type in the name of your Space. The Space name must be unique, no longer than 60 characters, without white spaces and special characters apart from "_" and "-".
Type in the description of your Space, i.e., what it is about. The description should be no longer than 500 characters.

Click on Create.

The newly-created Public Space will appear in the Recent Connection area of your Workspace's Utility panel. It will also notify the added staff members that they have joined Space.

Creating a Private Space

To create a Private Space:

On your Workspace's Utility panel, click the (+) button, then click on New Chat.

On the Staff Contacts window that will appear, select the staff members you want to add to your Space, then click on Next.

On the New Space window that will appear, type in the name of your Space. The Space name must be unique, no longer than 60 characters, without white spaces and special characters apart from "_" and "-".

Type in the description of your Space, i.e., what it is about. The description should be no longer than 500 characters.
On Space Setting, toggle the button ON (green) to set the Space to Private or by invitation only.

452 — Selecting the Private Space setting

Click on Create.

The newly-created Private Space will appear with a Locked icon beside its name in the Recent Connection area of your Workspace's Utility panel. It will also notify the added staff members that they have joined Space.

Things to Do Inside a Space

Chat Functions

Below is a summary of the available chat functions you can use inside a CINNOX Space:

Copy a posted message
Recall a message or file you posted within five minutes
Edit a message you posted within five minutes
Reply to a specific message within the Space
Add quick links or text shortcuts to weblinks and phone numbers
Forward a message to any chat room
Image Preview - to Staff chat room including enquiry room, Space group chat and conference room
Link Preview - to any chat room
Share images, videos, documents, and voice messages
Use @mention,, i.e., use @all or @[staff member name], to respectively notify all Space members or an individual member about a specific message(s)

972 — Using chat functions inside a Space.

For more information, refer to the following sections in this Guide:

Message Status

During chat conversations, the following indicators let you know the status of the messages you sent in the Space group chat:

Call Function

A staff member can launch a conference call from within the Space. CINNOX will then automatically add the other members of the Space in the conference as participants

For more information, refer to the Conference Call section of this Guide.

Space Room Information

To view the Space information panel:
Click the Room Profile icon on the Space window's right side (1).

As a Space owner/member, you can:

View all Space members (2).
Rename the Space, update its description, and upload its profile image (3). Click on the Edit icon to make the changes, then click on Save.

Changes in the name, description, and profile image will be reflected in the Space room information.

Adding Members into Space

As a Space owner/member, you can add members to your Space:

On the right side of the Space window, click the Room Profile icon to view the Space information panel.
Click on Add Member.

On the Staff Contact List that will appear, select the staff member(s) you would like to add to your Space, then click on Invite.

A notification will appear for the successfully added members and will add their names to the member list. The Space will also display a system message indicating the staff members have joined.

Removing Members from a Space

A. As a Space Owner, you can remove members from your Private Space.
B. As a Staff administrator, you can remove members from a Public Space.

On the right side of the Space window, click the Room Profile icon to view the Space information panel.
On the Members list, find the staff member you wish to remove, then click the (x) button beside their name. A pop-up message will appear, asking you to confirm the action.

Click on Remove.

A notification will appear for the successfully removed members and will remove their names from the member list. The Space will also display a system message indicating the staff members have left.

Transferring Space Ownership

A. As a Space Owner, you can transfer the ownership of your Private Space to another member.
B. As a Staff administrator, you can transfer the ownership of a Public Space to another member.

On the right side of the Space window, click the Room Profile icon to view the Space information panel.
Click on Transfer Ownership. A pop-up window with a dropdown box will appear. The dropdown box contains the members' names. You can transfer the Space ownership.

Select the staff member to whom you wish to transfer the Space ownership, then click on Transfer. A pop-up message will appear, asking you to confirm the action.
Click on Transfer.

The Space will then display a system message indicating that the Space ownership has been transferred to another staff member.

Copying Room ID

As a Space owner/member, you can copy the Room ID

On the right side of the Space window, click the Detail Information icon to view the Space information panel.

Click on the Room Settings icon and the Copy Room ID icon.

After successfully copying the Room ID, the toast message indicates "Copied".
You can paste the Room ID to your required place.

👍
The copied Room ID is required in Zapier to send an instant message to the Room or Staff. For details, please refer to the Zapier page.

Leaving a Space

As a Space owner/member, you can leave and exit from a Space.

On the right side of the Space window, click the Room Profile icon to view the Space information panel.

Click on Leave Space. A pop-up message will appear, asking you to confirm the action.
Click on Leave. A message will then state that you have successfully left the Space. The said Space will also display a system message indicating that you left.

Deleting a Space

A. you can delete your Private/Public Space as a Space Owner.
B. As a Staff administrator, you can delete a Public Space.

On the right side of the Space window, click the Room Profile icon to view the Space information panel.

Click on Delete Space. A pop-up message will appear, asking you to confirm the action.
Please tick the checkbox beside I confirm to delete this Space and then click on Delete.

A message will then state that Space has been successfully deleted. The said Space will also be deleted and removed from the Recent Connection area of your Utility panel, and other staff members will no longer have access to it.