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User Manuals

  • Overview
    • Signing Up a CINNOX Account
  • 中文用戶指南
  • Voice and Video
    • Workspace
    • Serving Call Enquiries
    • Making Calls
    • Dial Pad
    • Answering Calls
    • Video Calling
    • Screen Sharing
    • Instant Conference Call
    • Scheduled Conference
    • 1-to-1 Call to Conference
    • Recording and Transcript
    • Using Prompts
    • Voicemail
    • Call Forwarding
    • Smart Calling
    • Transferring Call
    • Advanced Call System
  • Smart Messaging
    • Chat Room
    • Serving Chat Enquiries
    • Add Staff to an Enquiry Room
    • Monitor Chat Enquiry and Take Action
    • Labelling an Enquiry
    • Sending and Receiving Chats
    • Space (Group Chat)
    • Canned Responses
    • Sharing Files
    • Managing Tag Directory
    • Creating a Tag
    • Managing Social Channels
    • Connecting (FB) Messenger
    • Connecting WeChat
    • Connecting WhatsApp
    • 360dialog (WhatsApp BSP)
    • 360dialog - Restart the Enquiry Conversation
    • Connecting LINE
    • Connecting WOZTELL
    • Get a WOZTELL Account and Create Channels
    • Connecting Email
    • Connecting Gmail/Google Workspace Email
    • Connecting Outlook/Microsoft Email
    • Connecting Third Party Channel
    • Channel Source
    • Email Engagement
    • Pin, Unpin, Hide, Unhide Chat Rooms and Pin Messages
    • Sending SMS
    • SMS and Call Known Limitations
    • Campaigns
    • Creating SMS Standard Campaign
    • Creating SMS Dynamic Campaign
    • Campaign Templates
    • SMS Templates
    • Creating WhatsApp Campaign
    • WhatsApp Templates
  • Numbers
    • Virtual Numbers
    • Service Numbers
    • Personal Numbers
    • Alphanumeric Sender IDs
  • Smart Routing
    • Managing Destinations
    • Managing Service Group
    • Adding Chatbot
    • Interactive Voice Response (IVR)
    • Alternative, Percentage, Time and Sticky Routing
  • Identity and Enquiry
    • Enquiries in CINNOX
    • Enquiry Centre
    • Enquiry Overview
    • Contacts
    • Managing External Contacts
    • Custom Fields for External Contacts
    • Merging Contacts
    • Integrating Salesforce
    • Salesforce Contacts in Dashboard
    • Transferring Enquiry
    • Transferring Chat
    • Following Up on Missed Enquiries
    • Closing Enquiries
  • Reports and Analytics
    • Viewing the Enquiry Detail Report
    • Viewing the Call Report
    • Viewing the Conference Report
    • Viewing the Chat Report
    • Viewing the Visitor Report
    • Viewing the Staff Report
    • Viewing the SMS Report
  • Integration
    • Developer Guide
    • Prerequisites
    • Installing the Web Widget
    • Configure the Widget UI Language
    • Tag Conditional Trigger
    • Installing Internet Information Services
    • Installing Apache Server
    • Installing Nginx Server
    • WordPress
    • Wix
    • Drupal
    • Joomla
    • Squarespace
    • BigCommerce
    • Shopify
    • Weebly
    • Webflow
    • HubSpot CMS Hub
    • Jimdo
    • Leadpages
    • SHOPLINE
    • Thinkific
    • Messenger
    • WeChat
    • WhatsApp
    • Chatbot
    • LINE
    • WOZTELL
    • Email
    • Third Party Channel
    • Salesforce
    • APPs & API
    • Zapier
  • Security and Authentication
    • Visitor Number & IP Blocklist/Allowlist
    • Staff IP Login List
    • Staff Number Allowlist
    • Two-Factor Authentication
    • Third-Party Authentication (AD FS)
    • Password Policies
    • Data Retention
    • Data Retention Portal
    • Data Encryption
    • Audit Log
  • Administration
    • My Sites
    • Installing the Web Widget
    • Configuring the Widget
    • Customising Your Widget's Appearance
    • Managing Staff
    • Managing Teams
    • Managing Roles and Permissions
    • Managing Visitor Forms
    • Managing Call Recording and Transcript
    • Managing Labels
    • Managing Auto Close Enquiry
    • Managing Prompts
    • Managing Storage
    • My Plan
    • Cancelling CINNOX Account
  • My Staff Account and Preferences
    • Activating Staff Account
    • Dashboard Sign in and Sign out
    • Availability Status
    • Staff Profile
    • Changing Password
    • Email Signature
    • Extension Numbers
    • Managing Devices
    • Network Signal
    • Get Started and Help Centre
    • Keyboard Shortcuts
    • Sending Feedback
  • iOS and Android Mobile Apps
    • Getting Started with the App
    • App Sign In and Sign Out
    • Navigating the App
    • Enquiry Overview
    • Chat Room
    • Serving Chat Enquiries
    • Serving Call Enquiries
    • Monitor Chat Enquiry & Take Action
    • Add Staff to an Enquiry Room
    • Labelling an Enquiry
    • Sending and Receiving Chats
    • Sharing Files
    • Making Calls
    • Answering Calls
    • Instant Conference Call
    • Scheduled Conference
    • 1-to-1 to Conference
    • Video Calling
    • Recording and Transcript
    • Following Up on Missed Enquiries
    • Transferring Enquiry
    • Transferring Call
    • Transferring Chat
    • Space for Internal Group Chat
    • Closing Enquiries
    • Sending SMS
    • Email Engagement
    • Pin, Unpin, Hide, Unhide Chat Rooms and Pin Messages
    • Contacts
    • Merging Contacts
    • Salesforce Contacts in CINNOX App
    • Sync Device Contacts
    • Setting Your Availability Status
    • Unread Panel
    • Mention Preference
    • My Account - Staff Profile
    • Changing Password
    • Passcode and Biometrics
    • Two-Factor Authentication
    • Third-Party Authentication (Staff App Login)
    • Service Numbers
    • Personal Numbers
    • Call Forwarding
    • Managing Devices
    • Simulation and Help Centre
    • Sending Feedback
  • Troubleshooting Guide
    • Web Browsers Notification Permissions
    • Web Browsers Notification Issues
    • Web Browsers Microphone and Camera Permissions
    • System App Permissions
    • Android Notifications - Known Issues
    • Downloading CINNOX App

API

  • Overview
  • API Reference

Frequently Asked Questions

  • Our New Brand
  • Vertical Industry
    • Retail Banking
    • Call Centre
    • E-Commerce
  • Capabilities and Features
    • Voice and Video
    • Smart Messaging
    • Numbers
    • Identity and Enquiry
    • Integration and APIs
    • Security and Authentication
    • Admin and Settings
  • Network Management and Operations
    • Billing Support System (BSS)
    • Operation Support System (OSS)
    • Network Management System (NMS)
  • Globally Distributed Infrastructure
    • IP Network
    • Private Cloud-Based Communication
    • Public Cloud-Based Communication
    • Dynamic Resources Allocator
    • Data Centres
  • Service, Agreement, Policy
    • Service Agreement
    • Privacy Policy
    • Terms of Use
    • Customer Services
    • Resources Centre and FAQ

Technical Documents

  • Security and Authentication
  • Protecting Against Spam and Phishing Emails

Resources

  • Release Notes
  • Glossary

Legal

  • Master Service Agreement
  • Privacy Policy
  • Website Terms of Use
  • M800 General Terms and Conditions of Service
  • M800 Specific Terms Conditions of ITFS, DID and SMS

Capabilities and Features

  • Voice and Video
  • Smart Messaging
  • Numbers
  • Identity and Enquiry
  • Dashboard and Analytics
  • Integration and APIs
  • Security and Authentication
  • Admin and Settings

Updated over 2 years ago