Availability Status

CINNOX lets you set your availability status on your dashboard or mobile app to indicate your readiness to accept incoming enquiries.

When you sign in for the first time, CINNOX automatically sets your availability status to Active. The next time you log in, CINNOX will base your availability status on the status before your last logout.

CINNOX also syncs your availability status with your dashboard, mobile app, and all devices and browsers you are logged on.

You may change your availability status when needed, such as when you need time for post-enquiry processing.

To change “Active” status in the Dashboard:

  • Click on your staff name in the upper right corner of the Dashboard.
  • Toggle Availability: Active to Busy.


Staff Status Availability:

  1. ACTIVE: Staff is logged-in and ready to start receiving open enquiries

  2. BUSY: Staff is logged-in but will not receive any open enquiries.

CINNOX has two more statuses which are triggered by the system automatically:

  1. IDLE: Logged-in but the staff is not actively using CINNOX for more than 10 minutes

  2. OFFLINE: Staff is not login to CINNOX to any platform and device