Passcode and Biometrics

You can further secure your CINNOX App by enabling passcode lock or biometrics. These authentication methods will verify your identity every time you access the app, preventing unauthorised access to your and your customer's data.

 

Passcode Lock

You can set a six-digit passcode to unlock your CINNOX App. Note that your passcode for the CINNOX App may be different from the ones you use to unlock your phone or other apps.

 

Enabling Passcode Lock

To enable passcode lock:

  • From the menu tab, go to My Account > Settings > Passcode and Biometrics then toggle the Passcode Lock button ON.
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  • On the Create Passcode screen that will appear, type in a six-digit passcode.
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  • On the Confirm Passcode screen, retype the passcode you have previously entered.
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Once you have enabled passcode lock, you may also be prompted to enter it every time you access several app- or account-related settings.

 

Changing Passcodes

To change your passcode:

  • From the menu tab, go to My Account > Settings > Passcode and Biometrics.
    • When prompted, type your current passcode to unlock the Passcode and Biometrics screen.
  • Tap the > arrow next to Change Passcode.
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  • On the Create New Passcode screen that will appear, type in a six-digit passcode.
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  • On the Confirm Passcode screen, retype the passcode you have previously entered.

 

Disabling Passcode Lock

To disable passcode lock:

  • From the menu tab, go to My Account > Settings > Passcode and Biometrics.
    • When prompted, type your current passcode to unlock the Passcode and Biometrics screen.
  • Toggle the Passcode Lock button OFF.
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If you have biometric authentication enabled, disabling passcode lock will also disable that feature.

 

Biometric Authentication

You can use your phone's built-in biometric authentication, such as fingerprint or face scan, to unlock the CINNOX App.

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Make sure that you have set up your device's biometric authentication settings first before enabling CINNOX to use it.

You need to set up Passcode Lock in the CINNOX App first before you can enable biometric authentication. Refer to the Enabling Passcode Lock section for more details.

 

Enabling Biometrics

To enable biometric authentication:

  • From the menu tab, go to My Account > Settings > Passcode and Biometrics.
    • When prompted, type your current passcode to unlock the Passcode and Biometrics screen.
  • Beside Use Biometrics to Unlock, toggle the button ON.
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  • On the device prompt that will appear (e.g., Touch ID), use your fingerprint or face scan to confirm.
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Sample prompt in an iOS device to use Touch ID

 

Disabling Biometrics

To enable biometric authentication:

  • From the menu tab, go to My Account > Settings > Passcode and Biometrics.
    • When prompted, type your current passcode or use biometrics to unlock the Passcode and Biometrics screen.
  • Beside Use Biometrics to Unlock, toggle the button OFF.
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