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User Manuals
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中文用戶指南
Voice and Video
Workspace
Serving Call Enquiries
Making Calls
Dial Pad
Answering Calls
Video Calling
Screen Sharing
Instant Conference Call
Scheduling Conference Call
1-to-1 Call to Conference
Ongoing Conference Call
Recording and Transcript
Using Call Prompts
Voicemail
Call Forwarding
Smart Calling
Transferring Call
Advanced Call System
Smart Messaging
Chat Room
Serving Chat Enquiries
Sending and Receiving Chats
Canned Responses
Chat Translation
AI Enquiry Summary
AI Enquiry Summary Custom Format Best Practices
Add Staff to an Enquiry Room
Monitor Enquiry and Take Action
Private Message
Get your Azure OpenAI Account
Integrate your Azure OpenAI Account with CINNOX
Labelling an Enquiry
Sharing Files
Space (Group Chat)
Customer Public Space (Private Chat )
Managing Tag Directory
Creating a Tag
Managing Social Channels
Connecting (FB) Messenger
Connecting WeChat
Connecting WhatsApp
360dialog (WhatsApp BSP)
Restart the Enquiry Conversation (360dialog WhatsApp)
Connecting LINE
Connecting WOZTELL
Get a WOZTELL Account and Create Channels
Connecting Email
Connecting Gmail/Google Workspace Email
Connecting Outlook/Microsoft 365 Email
Email Enquiry Handling
Connecting Third-Party Channel
Channel Source
Email Engagement
Pin/Unpin Messages & Hide/Unhide Chat Rooms
Sending SMS
SMS and Call Known Limitations
Campaigns
Creating SMS Standard Campaign
Creating SMS Dynamic Campaign
Campaign Templates
SMS Templates
WhatsApp Engagement
Creating WhatsApp Campaign
WhatsApp Templates
CINNOX Markdown Guide
Numbers
Virtual Numbers
Service Numbers
Personal Numbers
Alphanumeric Sender IDs (For SMS)
Smart Routing
Managing Destinations
Managing Service Group
Adding Chatbot
CINNOX Q&A Bot
Chatbot Data Source
Chatbot Custom Prompts Best Practices
General Integration for Chatbot
IVR (Interactive Voice Response)
Alternative, Percentage, Time and Sticky Routing Rules
Queue Settings
CINNOX Distribution Method (ACD)
Advanced Enquiry Routing Flow
Routing Flow
Enquiry and Contact
Enquiries in CINNOX
Enquiry Centre
Transferring Enquiry
Transferring Chat
Following Up on Missed Enquiries
Closing an Enquiry
Monitoring
Enquiries Monitoring (aka Enquiry Overview)
Queue Monitoring
Contacts
Managing External Contacts
Labelling an External Contact
Custom Fields for External Contacts
Merging Contacts
Integrating Salesforce
Salesforce Contacts in Dashboard
Engagement in CINNOX
Reports and Analytics
Viewing the Enquiry Detail Report
Viewing the Call Report
Viewing the Conference Report
Viewing the Chat Report
Viewing the SMS Report
Viewing the WhatsApp Report
Viewing the Staff Report
Viewing the Queue Report
Integration
Developer Guide
Prerequisites
Installing the Web Widget
Configure the Widget UI Language
Passing data to agent via Weblink and Widget
Tag Conditional Trigger
Installing Internet Information Services (Microsoft IIS)
Installing Apache Server
Installing Nginx Server
WordPress
Wix
Drupal
Joomla
Squarespace
BigCommerce
Shopify
Weebly (eCommerce by Square)
Webflow
HubSpot CMS Hub
Jimdo
Leadpages
SHOPLINE
Thinkific
Messenger
WeChat
WhatsApp
Chatbot
LINE
WOZTELL
Email
Third Party Channel
Salesforce
APPs & API
Zapier
CINNOX Chrome Extension
Security and Authentication
Visitor Number & IP Blocklist/Allowlist
Staff IP Login List
Staff Number Allowlist
(2FA) Two-Factor Authentication
(AD FS) Third-Party Authentication
Password Policies
Data Encryption
Audit Log
Administration
My Sites
Installing the Web Widget
Configuring CINNOX Web Widget
Customising Your Widget
Managing Widget's Smart Greeting
Managing Visitor Forms
Managing Staff
Managing Roles and Permissions
Managing Teams
Managing Call Recording and Transcript
Managing Labels
Keyword Masking
Managing Auto Close Enquiry
Managing Enquiry Settings
Managing Call Prompts
Managing Storage
Cancelling CINNOX Account
My Staff Account and Preferences
Activating Staff Account
Dashboard Sign in and Sign out
Staff Availability Status
Staff Profile
Changing Password
Email Signature
Extension Numbers
Managing Devices
Network Signal
Get Started and Help Centre
Keyboard Shortcuts
Sending Feedback
Supported Languages in CINNOX
iOS and Android Mobile Apps
Getting Started with the App
App Sign In and Sign Out
Navigating the App
Enquiry Monitoring (aka Enquiry Overview)
Chat Room
Private Message
Serving Chat Enquiries
Serving Call Enquiries
Monitor Chat Enquiry & Take Action
Add Staff to an Enquiry Room
Closing Enquiries
Labelling an Enquiry
Labelling External Contacts
Sending and Receiving Chats
Sharing Files
Making Calls
Answering Calls
Sending SMS
WhatsApp Engagement
Email Engagement
Instant Conference Call
Scheduling Conference Call
1-to-1 to Conference
Ongoing Conference Call
Video Calling
Recording and Transcript
Following Up on Missed Enquiries
Transferring Enquiry
Transferring Call
Transferring Chat
Space (Group Chat)
Restart the Enquiry Conversation (360dialog WhatsApp)
Pin/Unpin Messages & Hide/Unhide Chat Rooms
Contacts
Merging Contacts
Salesforce Contacts in CINNOX App
Sync Device Contacts
Setting Up Your Availability Status
Unread Panel
Mention Preference
Conference Preference
My Account - Staff Profile
Changing Password
Passcode and Biometrics
Two-Factor Authentication
Third-Party Authentication (Staff App Login)
Service Numbers
Personal Numbers
Call Forwarding
Managing Devices
Simulation and Help Centre
Sending Feedback
Troubleshooting Guide
Web Browsers Notification Permissions
Web Browsers Notification Issues
Web Browsers Microphone and Camera Permissions
System App Permissions
Android Notifications - Known Issues
Downloading CINNOX App
API
Overview
API Reference
Frequently Asked Questions
Our New Brand
Vertical Industry
Retail Banking
Call Centre
E-Commerce
Capabilities and Features
Voice and Video
Smart Messaging
Numbers
Identity and Enquiry
Dashboard and Analytics
Integration and APIs
Security and Authentication
Admin and Settings
Network Management and Operations
Billing Support System (BSS)
Operation Support System (OSS)
Network Management System (NMS)
Globally Distributed Infrastructure
IP Network
Private Cloud-Based Communication
Public Cloud-Based Communication
Dynamic Resources Allocator
Data Centres
Service, Agreement, Policy
Service Agreement
Privacy Policy
Terms of Use
Customer Services
Resources Centre and FAQ
Technical Documents
Security and Authentication
Protecting Against Spam and Phishing Emails
Resources
Release Notes
Release Notes (Archived)
Glossary
Legal
Master Service Agreement
Privacy Policy
Website Terms of Use
M800 General Terms and Conditions of Service
M800 Specific Terms Conditions of UIFN, ITFS, DID and SMS
Terms and Conditions of Purchase
End-User License Agreement
Buy A Virtual Number
Numbers Regulatory Requirements
Vertical Industry
Retail Banking
Call Centre
E-Commerce
Updated over 1 year ago
