Build holistic profiles of your customers to provide better customer engagement no matter where they are located or what channel they are using. CINNOX's data-driven and profile-based approach help you gather and consolidate relevant information, including their website journey and previous interactions with you or your colleagues.
Enquiries play a significant role in building customer profiles. CINNOX equips you with several features to help navigate the process: familiarising themselves with the flow and different statuses of enquiries to creating and managing contact lists.
Refer to the following pages for more information:
- Enquiry Centre
- Enquiries in CINNOX
- Managing the Tag Directory
- Creating a New Tag
- Adding Tag Conditional Triggers
- Enquiry Overview
- External Contacts Management
- Merge your contacts for duplicate records or profiles
- Integrate your Salesforce Org and Sync your Salesforce Contacts
- Following Up on Missed Enquiries
- Transferring Enquiries
- Closing Enquiries
Updated 6 months ago