Enquiry and Contact

Build holistic profiles of your customers to provide better customer engagement no matter where they are located or what channel they use. CINNOX's data-driven and profile-based approach helps you gather and consolidate relevant information, including their website journey and previous interactions with you or your colleagues.

Enquiries play a significant role in building customer profiles. CINNOX equips you with several features to help navigate the process: familiarising yourself with the flow and different statuses of enquiries and creating and managing contact lists.

Refer to the following pages for more information:

• Enquiries in CINNOX
• Enquiry Centre
• Monitoring
  • Enquiries Monitoring / Overview
  • Queue Monitoring
• External Contacts Management
• Label your Contacts
• Add, edit and delete Contacts
• Create and manage Custom Fields for your Contacts
• Merge your contacts for duplicate records or profiles
• Integrate your Salesforce Org and Sync your Salesforce Contacts
• Follow-Up on Missed Enquiries
• Transfer Enquiries
• Close an Enquiry