Identity and Enquiry

Build holistic profiles of your customers to provide better customer engagement no matter where they are located or what channel they use. CINNOX's data-driven and profile-based approach helps you gather and consolidate relevant information, including their website journey and previous interactions with you or your colleagues.

Enquiries play a significant role in building customer profiles. CINNOX equips you with several features to help navigate the process: familiarising yourself with the flow and different statuses of enquiries and creating and managing contact lists.

Refer to the following pages for more information: