Identity and Enquiry
Build holistic profiles of your customers to provide better customer engagement no matter where they are located or what channel they use. CINNOX's data-driven and profile-based approach helps you gather and consolidate relevant information, including their website journey and previous interactions with you or your colleagues.
Enquiries play a significant role in building customer profiles. CINNOX equips you with several features to help navigate the process: familiarising themselves with the flow and different statuses of enquiries to creating and managing contact lists.
Refer to the following pages for more information:
- Enquiries in CINNOX
- Enquiry Centre
- Enquiry Overview
- External Contacts Management
- Add, edit and delete Contacts
- Create and manage Custom Fields for your Contacts
- Merge your contacts for duplicate records or profiles
- Integrate your Salesforce Org and Sync your Salesforce Contacts
- Follow-Up on Missed Enquiries
- Transfer Enquiries
- Close an Enquiry
Updated 4 months ago