Private Cloud-Based Communication

Are you using a cloud-based solution?

Yes. We partner with major data centre providers worldwide who offer private cloud solutions. CINNOX owns 3 cloud storage locations and will continue to expand in the next few years.

How do you manage the performance of your private cloud?

We have signed a Service Level Agreement (SLA) with our partners who commit to providing immediate on-site support round-the-clock.

Does CINNOX support Online Charging System (OCS)?

We support real-time charging diameter protocol.

Can I host CINNOX on my servers?

Yes. However, on-premise hosting and other highly-customised features are only available in our CINNOX Custom Plan. Contact one of our experts to learn more.

What is an IM Server?

This is an Instant Messaging Server. Besides instant messages, CINNOX can support SMS for IM or vice versa.

How does CINNOX support SMS service?

We have our own SMSC platform and can support different SMS protocols.

What is WebRTC?

WebRTC is an open framework for the web that enables Real Time Communications in the browser. It includes the fundamental building blocks for high-quality communications on the web, such as network, audio and video components used in voice and video chat applications.

What is SIP?

SIP is the internet standard for real-time voice and video communication. Our core for voice & video features is based on SIP.

What is SBC?

SBC-Session Broader controller. We mainly use SBC as an application firewall for real-time voice and video communication.

What is NGN?

NGN-Next Generation Network. NGN is used to exchange calls between PSTN.

What is SCP?

Service Control Point (SCP) is a standard component of the Intelligent Network (IN) telephone system. We treat SCP as routing system.