Keyword Masking

Overview

The Keyword Masking feature allows you (CINNOX admins) to manage and automatically replace specified keywords in chat messages with ****. This helps maintain a clean and professional chat environment by masking sensitive, profane and inappropriate content.

Key Functions:

• Add Keywords: You can add keywords one at a time or in bulk to the list of masked words, terms or phrases.
• Delete Keywords: You can remove keywords from the list as needed.

Once added, any presence of these keywords or contexts in the chat will be replaced with ****, ensuring that sensitive, profane or inappropriate content is not displayed.

Use Cases:

• Maintaining Professionalism: In a corporate environment, masking keywords can help prevent the display of unprofessional or inappropriate language, ensuring that all communications remain professional.
• Protecting Sensitive Information: Masking keywords can be used to hide sensitive information such as personal data, financial details, or confidential project names, enhancing data security and privacy.
• Moderating Public Chats: In public chat rooms or forums, masking keywords can help moderators manage and control the content, preventing the spread of offensive or harmful language.
• Educational Settings: In educational platforms, masking keywords can be used to maintain a respectful and focused learning environment by filtering out distractions or inappropriate terms.

Admins can use the Keyword Masking feature to ensure that their chat environments remain clean, professional, and secure.

Adding a Keyword

Staff with an admin role can add Keywords for masking.

• Navigate to Administration > Tools & Settings > Keyword Masking.
• Click on the Add Keyword button.
• In the provided field, enter or paste the keywords you wish to add.
• Ensure that each keyword is separated by a comma (,).
• Click on the Create button to finalize the addition of the keywords.

Deleting a Keyword

• Navigate to Administration > Tools & Settings > Keyword Masking.
• Search for the keyword you wish to delete.
• Click the ... icon located on the right side of the keyword.
• Select Delete from the dropdown menu.

• Alternatively, you can check the box next to the keywords you wish to delete and click Delete on the right side of the page.

• A pop-up confirmation will appear to confirm the deletion. Click Delete to proceed.

Audit Log

The audit log tracks and records the keyword masking changes, such as adding and deleting.

• Navigate to our Web Dashboard - Administration > Security > Audit Log to view the audit log.

For more details, please refer to the Audit Log section of this Guide.

Keyword in Chat Room

Below is an example of a conversation in the chat room with masked keywords, replacing them with **** when sent to the recipients.