My Account

The My Account tab in the CINNOX App lets you configure and manage your personal information and device and app settings. It has the following sections:

  • Profile
  • Availability Status
  • Settings
  • My Weblink
  • Help & Support
  • Sign Out
My AccountMy Account

My Account

Profile Image (Avatar)
The profile image or avatar is your default display picture that will appear in all your interactions.

To change your profile image:

  • Tap your current avatar. This will open your device's image library.
  • On your image library, select a photo, then resize and reposition it to fit the image border.
  • Tap Choose.



Tapping Profile displays the following details:

Personal Information

  • First Name
  • Last Name
  • Default Display Name
  • Role
  • Email
  • Phone Number
  • Extension Number
  • Job Title

Display Name**

You can add and update your Display Name appearing to your visitors and customers.

  • Language selected
  • Display Name for each selected language
My Account > View ProfileMy Account > View Profile

My Account > View Profile

Editing Personal Information and Display Names

You can edit the following details in your Profile:

  • Image (Avatar)
  • First Name and Last Name
  • Default Display Name
  • Phone Number
  • Job Title
  • Display Name in selected language(s)

To edit your personal details:

  • Tap Edit located at at the right top corner of the screen.
  • Go through each field that you want to upate.
  • Tap Save.
My Account > Edit ProfileMy Account > Edit Profile

My Account > Edit Profile

To know more about changing passwords in the CINNOX App, refer to the Changing Passwords sections of this Guide.


Availability Status

To know more about setting your availability status in the CINNOX App, refer to the Setting Your Availability Status section of this Guide.



Tapping Settings will display the following details.



Service Setting



The login instance or URL of your CINNOX service
Your Subdomain: i.e, abc-company
Domain Name: it is either or


Calling Settings


Chat Room Setting

My Account > SettingsMy Account > Settings

My Account > Settings


To change the display language:

  • On the Settings screen, tap Language
  • Choose and tap any of the following supported languages:
    • English
    • Simplified Chinese
    • Traditional Chinese
    • Japanese
      Tapping the selected language will immediately change the display language of your CINNOX App and Dashboard.
My Account > Settings > LanguageMy Account > Settings > Language

My Account > Settings > Language


To change the timezone:

  • On the Settings screen, tap *Timezone.*
  • On the Timezone list that will appear, choose and tap your preferred timezone. This will immediately change the timezone of your CINNOX App and Dashboard.
My Account > Settings > TimezoneMy Account > Settings > Timezone

My Account > Settings > Timezone



The CINNOX App has the following call notifications:

  • Sound
  • Vibration

To enable or disable these notifications, toggle the button ON/OFF according to your preference.

My Account > Settings > NotificationMy Account > Settings > Notification

My Account > Settings > Notification


My Web Link

Let your customer find you directly with your Web Link, answer their chat or call enquiry when they open your web link to reach you.

Sharing your Personal Web Link

  • On the My Account tab, tap My Web Link
  • On the My Web Link buttons that will pop up, select from the following options:
    • Share Chat Web Link
    • Share Call Web Link
My Account > Web LinkMy Account > Web Link

My Account > Web Link

  • On the pop-up window that will appear, choose the third-party messaging app you wish to share the web link with.
My Account > Share Web LinkMy Account > Share Web Link

My Account > Share Web Link


Help & Support

Tapping Help & Support will lead you to the following links, documents, and forms:

My Account > About UsMy Account > About Us

My Account > About Us


Sign Out

How to sign out in the CINNOX Mobile app? Refer to the App Sign Out section of this Guide.

What's Next

Refer to any of the following sections to know more about the things you can do with your CINNOX account:

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