Menu

Error Codes and Rate Limit Handling

This section provides a list of error codes and their corresponding error messages, along with descriptions to help you handle them.

Error Code Error Message Description
200 OK The request is successful
400 Bad request The server cannot or will not process the request.
3000203 Tag not found The response status code indicates that the tag is not found.
3000205 Destination not found The response status code indicates that the destination is not found.
6450001 method not found, method: {method} url: {url} The response status code indicates that the request's method and URL are not found.
6451000 Unknown data type It indicates the wrong parameter request. In this case, the data type is unknown.
6451000 Invalid senderNumber It indicates the wrong parameter request. In this case, the sender number is invalid.
6451000 Bad query It means an incorrect parameter request.
6451000 enquiryID is required It indicates the wrong parameter request. In this case, the enquiry ID is missing.
6451000 callID or conferenceID is required It indicates the wrong parameter request. In this case, the call ID or the conference ID is missing.
6451000 only one of callID or conferenceID is allowed It indicates the wrong parameter request. In this case, only one call ID or conference ID can be used.
6451000 missing one of startAt, endAt It indicates the wrong parameter request. In this case, the startAt or endAt time is missing.
6451000 endAt is prior to startAt It indicates the wrong parameter request. In this case, endAt precedes startAt.
6451000 negative offset It indicates the wrong parameter request. In this case, the offset value is negative.
6451000 negative limit It indicates the wrong parameter request. In this case, the limit value is negative.
6451000 exceed maximum limit {limit} It indicates the wrong parameter request. In this case, the limit exceeds its maximum value.
6451000 invalid enquiryID It indicates the wrong parameter request. In this case, the enquiry ID is invalid.
6451000 invalid query: (query1),(query2) It indicates the wrong parameter request. In this case, it shows the invalid query.
6451000 invalid channel type It indicates the wrong parameter request. In this case, the channel type is invalid.
6451000 empty time range (missing startAt and endAt) It indicates the wrong parameter request. In this case, the entered time range is incomplete (startAt or endAt is missing)
6451000 exceed maximum query day %d It indicates the wrong parameter request. In this case, the query day exceeds 180 days.
6451001 bad response from the service The response status code indicates that the response is an internal service error.
6451010 too many requests The response status code indicates that the user has sent too many requests in a given time.
6451011 the record does not exist The response status code indicates that the query is correct and successful, but no record exists.
6451013 requested chat logs over the limit The response status code indicates that the requested item has reached the limit. Note: The limit is 500 requests per minute per service
6451014 app name is conflict The response status code indicates that the app name is a duplicate.
6452000 invalid token The response status code means that the app token is invalid.
6452001 invalid appID The response status code indicates that the app ID is invalid.
6454000 contact not found The response status code indicates that the contact ID is invalid or the contact has been deleted.
6454001 contact merged The response status code means that the contact is a slave contact.
7210101 bad request The response status code indicates an error in sending an SMS.
7210102 anonymous user invalid The response status code means that the anonymous user is not valid.
7210103 senderNumber Invalid format The response status code indicates that the sender number format is invalid.
7210104 RecipientNumber Invalid format The response status code indicates that the recipient number format is invalid.
Previous
Call Status and Bye Reason
Next
Retrieving IDs of CINNOX Elements
Last modified: 2025-12-08