Get Enquiry Chat Details

GET https://examplebaseURL.com/v1/api/apps/{appID}/data/enquiry-chat

Response Format

Parameter	Type	Description
hid	String	History id (record id)
roomID	String	Enquiry room id
seq	Number	Message sequence
type	String	Channel Type
fromEID	String	Sender id
toEID	String	Recipient id
fromSvcID	String	Caller service ID
content.from.device	String	Sender device id
content.from.eid	String	Sender id
content.from.omniType	String	Omni-channel Type
content.from.region	String	Sender region
content.from.service	String	Service ID
content.from.session	String	Session ID
content.from.system	Boolean	To understand this message is sent by system
content.id	String	Message id
content.msg.channel	Number	(not in use)
content.msg.text	String	Message content
content.msg.type	Number	Message type The file type 1:text, 2:file, 5:advanced
content.plainText	String	(not in use)
content.replySeqs	String	sequence of message user replied to
content.retry	Integer	(internal use)
content.seq	Number	Message sequence
content.service	String	Service account
content.to.device	String	Receiver device id
content.to.eid	String	Message receiver id
content.to.inquiry	String	Enquiry ID
content.to.room	String	Enquiry room ID
content.to.seq	Number	IM sequence
content.ts	Number	IM timestamp
content.type	Number	Message type The file type 1:text, 2:file, 5:advanced
content.version	String	IM schema version
fromRegion	String	Caller region
upsertType	String	(Internal use)
createdAt	String	Chat creation time
inquiryID	String	Enquiry ID
msgID	String	Message id
msgContentType	String	Message type (TYPE_TEXT, TYPE_FILE...)
msgEventType	String	Message event type (TYPE_MESSAGE, TYPE_PRECHAT,...)
msgText	String	Message content
callDuration	Number	call duration
callDurationMin	Number	call duration in min
encryptSec	String	(Internal use)

Path Params

appID string required
App ID

Query Params

enquiryID (Required) string
Support both "inquiry" / "displayCaseNumber" id. Can find it in the "Get Enquiry detail endpoint" response / CXDB. Use to filter in {enquiry-detail} & {enquiry-chat}, concat multiple IDs with comma. E,g {ID1},{ID2},{ID3}. max 20

Headers

Content-Type string
application/json
Authorization string
Bearer AppToken

Responses

200
Response body
json

400
Response body
object
code integer Defaults to 0
message string

Language

LANGUAGE: Shell

Shell: cURL Request Copy

curl --request GET \
     --url https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat \
     --header 'Authorization: Bearer AppToken' \
     --header 'Content-Type: application/json' \
     --header 'accept: application/json'

Shell: HTTPie Request Copy

$ brew install httpie
http GET https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat \
  Authorization:'Bearer AppToken' \
  Content-Type:application/json \
  accept:application/json

LANGUAGE: Node

Node: Axios Request Copy

$ npm install axios --save
import axios from 'axios';

const options = {
  method: 'GET',
  url: 'https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat',
  headers: {
    accept: 'application/json',
    'Content-Type': 'application/json',
    Authorization: 'Bearer AppToken'
  }
};

axios
  .request(options)
  .then(res => console.log(res.data))
  .catch(err => console.error(err));

Node: fetch Request Copy

const url = 'https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat';
const options = {
  method: 'GET',
  headers: {
    accept: 'application/json',
    'Content-Type': 'application/json',
    Authorization: 'Bearer AppToken'
  }
};

fetch(url, options)
  .then(res => res.json())
  .then(json => console.log(json))
  .catch(err => console.error(err));

Node: http Request Copy

const http = require('https');

const options = {
  method: 'GET',
  hostname: 'examplebaseurl.com',
  port: null,
  path: '/v1/api/apps/appID/data/enquiry-chat',
  headers: {
    accept: 'application/json',
    'Content-Type': 'application/json',
    Authorization: 'Bearer AppToken'
  }
};

const req = http.request(options, function (res) {
  const chunks = [];

  res.on('data', function (chunk) {
    chunks.push(chunk);
  });

  res.on('end', function () {
    const body = Buffer.concat(chunks);
    console.log(body.toString());
  });
});

req.end();

Node: API Request Copy

$ npx api install "@cinnox2021/v7.3#45i1wk2km9l1e4hf"
import cinnox2021 from '@api/cinnox2021';

cinnox2021.getEnquiryChat({appID: 'appID', Authorization: 'Bearer AppToken'})
  .then(({ data }) => console.log(data))
  .catch(err => console.error(err));

LANGUAGE: Ruby

Request Copy

require 'uri'
require 'net/http'

url = URI("https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Get.new(url)
request["accept"] = 'application/json'
request["Content-Type"] = 'application/json'
request["Authorization"] = 'Bearer AppToken'

response = http.request(request)
puts response.read_body

LANGUAGE: PHP

PHP: cURL Request Copy

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "GET",
  CURLOPT_HTTPHEADER => [
    "Authorization: Bearer AppToken",
    "Content-Type: application/json",
    "accept: application/json"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

PHP: Guzzle Request Copy

$ composer require guzzlehttp/guzzle
<?php
require_once('vendor/autoload.php');

$client = new \GuzzleHttp\Client();

$response = $client->request('GET', 'https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat', [
  'headers' => [
    'Authorization' => 'Bearer AppToken',
    'Content-Type' => 'application/json',
    'accept' => 'application/json',
  ],
]);

echo $response->getBody();

LANGUAGE: Python

Request Copy

$ python -m pip install requests
import requests

url = "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat"

headers = {
    "accept": "application/json",
    "Content-Type": "application/json",
    "Authorization": "Bearer AppToken"
}

response = requests.get(url, headers=headers)

print(response.text)

LANGUAGE: C

Request Copy

CURL *hnd = curl_easy_init();

curl_easy_setopt(hnd, CURLOPT_CUSTOMREQUEST, "GET");
curl_easy_setopt(hnd, CURLOPT_WRITEDATA, stdout);
curl_easy_setopt(hnd, CURLOPT_URL, "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat");

struct curl_slist *headers = NULL;
headers = curl_slist_append(headers, "accept: application/json");
headers = curl_slist_append(headers, "Content-Type: application/json");
headers = curl_slist_append(headers, "Authorization: Bearer AppToken");
curl_easy_setopt(hnd, CURLOPT_HTTPHEADER, headers);

CURLcode ret = curl_easy_perform(hnd);

LANGUAGE: C#

C#: HttpClient Request Copy

using System.Net.Http.Headers;
var client = new HttpClient();
var request = new HttpRequestMessage
{
    Method = HttpMethod.Get,
    RequestUri = new Uri("https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat"),
    Headers =
    {
        { "accept", "application/json" },
        { "Authorization", "Bearer AppToken" },
    },
};
using (var response = await client.SendAsync(request))
{
    response.EnsureSuccessStatusCode();
    var body = await response.Content.ReadAsStringAsync();
    Console.WriteLine(body);
}

C#: RestSharp Request Copy

$ dotnet add package RestSharp
using RestSharp;


var options = new RestClientOptions("https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat");
var client = new RestClient(options);
var request = new RestRequest("");
request.AddHeader("accept", "application/json");
request.AddHeader("Content-Type", "application/json");
request.AddHeader("Authorization", "Bearer AppToken");
var response = await client.GetAsync(request);

Console.WriteLine("{0}", response.Content);

LANGUAGE: C++

Request Copy

CURL *hnd = curl_easy_init();

curl_easy_setopt(hnd, CURLOPT_CUSTOMREQUEST, "GET");
curl_easy_setopt(hnd, CURLOPT_WRITEDATA, stdout);
curl_easy_setopt(hnd, CURLOPT_URL, "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat");

struct curl_slist *headers = NULL;
headers = curl_slist_append(headers, "accept: application/json");
headers = curl_slist_append(headers, "Content-Type: application/json");
headers = curl_slist_append(headers, "Authorization: Bearer AppToken");
curl_easy_setopt(hnd, CURLOPT_HTTPHEADER, headers);

CURLcode ret = curl_easy_perform(hnd);

LANGUAGE: Clojure

Request Copy

(require '[clj-http.client :as client])

(client/get "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat" {:headers {:Content-Type "application/json"
                                                                                        :Authorization "Bearer AppToken"}
                                                                              :accept :json})

LANGUAGE: Go

Request Copy

package main

import (
	"fmt"
	"net/http"
	"io"
)

func main() {

	url := "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat"

	req, _ := http.NewRequest("GET", url, nil)

	req.Header.Add("accept", "application/json")
	req.Header.Add("Content-Type", "application/json")
	req.Header.Add("Authorization", "Bearer AppToken")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

LANGUAGE: HTTP

Request Copy

GET /v1/api/apps/appID/data/enquiry-chat HTTP/1.1
Accept: application/json
Content-Type: application/json
Authorization: Bearer AppToken
Host: examplebaseurl.com

LANGUAGE: Java

Java: AsyncHttp Request Copy

AsyncHttpClient client = new DefaultAsyncHttpClient();
client.prepare("GET", "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat")
  .setHeader("accept", "application/json")
  .setHeader("Content-Type", "application/json")
  .setHeader("Authorization", "Bearer AppToken")
  .execute()
  .toCompletableFuture()
  .thenAccept(System.out::println)
  .join();

client.close();

Java: java.net.http. Request Copy

HttpRequest request = HttpRequest.newBuilder()
    .uri(URI.create("https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat"))
    .header("accept", "application/json")
    .header("Content-Type", "application/json")
    .header("Authorization", "Bearer AppToken")
    .method("GET", HttpRequest.BodyPublishers.noBody())
    .build();
HttpResponse<String> response = HttpClient.newHttpClient().send(request, HttpResponse.BodyHandlers.ofString());
System.out.println(response.body());

Java: OkHttp. Request Copy

OkHttpClient client = new OkHttpClient();

Request request = new Request.Builder()
  .url("https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat")
  .get()
  .addHeader("accept", "application/json")
  .addHeader("Content-Type", "application/json")
  .addHeader("Authorization", "Bearer AppToken")
  .build();

Response response = client.newCall(request).execute();

Java: Unirest Request Copy

HttpResponse<String> response = Unirest.get("https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat")
  .header("accept", "application/json")
  .header("Content-Type", "application/json")
  .header("Authorization", "Bearer AppToken")
  .asString();

LANGUAGE: JavaScript

JavaScript: Axios Request Copy

$ npm install axios --save
import axios from 'axios';

const options = {
  method: 'GET',
  url: 'https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat',
  headers: {
    accept: 'application/json',
    'Content-Type': 'application/json',
    Authorization: 'Bearer AppToken'
  }
};

axios
  .request(options)
  .then(res => console.log(res.data))
  .catch(err => console.error(err));

JavaScript: fetch Request Copy

const options = {
  method: 'GET',
  headers: {
    accept: 'application/json',
    'Content-Type': 'application/json',
    Authorization: 'Bearer AppToken'
  }
};

fetch('https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

JavaScript: jQuery Request Copy

const settings = {
  async: true,
  crossDomain: true,
  url: 'https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat',
  method: 'GET',
  headers: {
    accept: 'application/json',
    'Content-Type': 'application/json',
    Authorization: 'Bearer AppToken'
  }
};

$.ajax(settings).done(res => {
  console.log(res);
});

JavaScript: XMLHttpRequest Request Copy

const data = null;

const xhr = new XMLHttpRequest();
xhr.withCredentials = true;

xhr.addEventListener('readystatechange', function () {
  if (this.readyState === this.DONE) {
    console.log(this.responseText);
  }
});

xhr.open('GET', 'https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat');
xhr.setRequestHeader('accept', 'application/json');
xhr.setRequestHeader('Content-Type', 'application/json');
xhr.setRequestHeader('Authorization', 'Bearer AppToken');

xhr.send(data);

LANGUAGE: JSON

Request Copy

No JSON body

LANGUAGE: Kotlin

Request Copy

val client = OkHttpClient()

val request = Request.Builder()
  .url("https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat")
  .get()
  .addHeader("accept", "application/json")
  .addHeader("Content-Type", "application/json")
  .addHeader("Authorization", "Bearer AppToken")
  .build()

val response = client.newCall(request).execute()

LANGUAGE: Objectve-C

Request Copy

#import <Foundation/Foundation.h>

NSDictionary *headers = @{ @"accept": @"application/json",
                           @"Content-Type": @"application/json",
                           @"Authorization": @"Bearer AppToken" };

NSMutableURLRequest *request = [NSMutableURLRequest requestWithURL:[NSURL URLWithString:@"https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat"]
                                                       cachePolicy:NSURLRequestUseProtocolCachePolicy
                                                   timeoutInterval:10.0];
[request setHTTPMethod:@"GET"];
[request setAllHTTPHeaderFields:headers];

NSURLSession *session = [NSURLSession sharedSession];
NSURLSessionDataTask *dataTask = [session dataTaskWithRequest:request
                                            completionHandler:^(NSData *data, NSURLResponse *response, NSError *error) {
                                                if (error) {
                                                    NSLog(@"%@", error);
                                                } else {
                                                    NSHTTPURLResponse *httpResponse = (NSHTTPURLResponse *) response;
                                                    NSLog(@"%@", httpResponse);
                                                }
                                            }];
[dataTask resume];

LANGUAGE: OCaml

Request Copy

$ opam install cohttp-lwt-unix cohttp-async
open Cohttp_lwt_unix
open Cohttp
open Lwt

let uri = Uri.of_string "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat" in
let headers = Header.add_list (Header.init ()) [
  ("accept", "application/json");
  ("Content-Type", "application/json");
  ("Authorization", "Bearer AppToken");
] in

Client.call ~headers `GET uri
>>= fun (res, body_stream) ->
  (* Do stuff with the result *)

LANGUAGE: PowerShell

PowerShell: Invoke-RestMethod Request Copy

$headers=@{}
$headers.Add("accept", "application/json")
$headers.Add("Content-Type", "application/json")
$headers.Add("Authorization", "Bearer AppToken")
$response = Invoke-RestMethod -Uri 'https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat' -Method GET -Headers $headers

PowerShell: Invoke-WebRequest Request Copy

$headers=@{}
$headers.Add("accept", "application/json")
$headers.Add("Content-Type", "application/json")
$headers.Add("Authorization", "Bearer AppToken")
$response = Invoke-WebRequest -Uri 'https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat' -Method GET -Headers $headers

LANGUAGE: R

Request Copy

library(httr)

url <- "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat"

response <- VERB("GET", url, add_headers('Authorization' = 'Bearer AppToken'), content_type("application/octet-stream"), accept("application/json"))

content(response, "text")

LANGUAGE: Swift

Request Copy

import Foundation

let url = URL(string: "https://examplebaseurl.com/v1/api/apps/appID/data/enquiry-chat")!
var request = URLRequest(url: url)
request.httpMethod = "GET"
request.timeoutInterval = 10
request.allHTTPHeaderFields = [
  "accept": "application/json",
  "Content-Type": "application/json",
  "Authorization": "Bearer AppToken"
]

let (data, _) = try await URLSession.shared.data(for: request)
print(String(decoding: data, as: UTF8.self))

Response Example

RESPONSE: 200-Result (Example)

200-Result Copy

{
  "code": number,
  "result": {
    "{ID}": {
      "hid": "string",
      "roomID": "string",
      "seq": number,
      "type": "string",
      "fromEID": "string",
      "toEID": "string",
      "fromSvcID": "string",
      "content": {
        "from": {
          "device": "string",
          "eid": "string",
          "omniType": "string",
          "region": "string",
          "service": "string",
          "session": "string",
          "system": true/false
        },
        "id": "string",
        "msg": {
          "channel 0": number,
          "text": "string",
          "type": number
        },
        "plainText": "string",
        "replySeqs": [],
        "retry": integer,
        "seq": number,
        "service": "string",
        "to": {
          "device": "string",
          "eid": "string",
          "hid": "string",
          "inquiry": "string",
          "room": "string",
          "seq": "number",
          "ts": "number"
        },
        "ts": string,
        "type": number,
        "version": "string"
      },
      "fromRegion": "string",
      "upsertType": "string",
      "createdAt": "string",
      "inquiryID": "string",
      "msgID": "string",
      "msgContentType": "string",
      "msgEventType": "string",
      "msgText": "string",
      "callDuration": number,
      "callDurationMin": number,
      "encryptSec": string
    }
  }
}

RESPONSE: 400-Result (Example)

400-Result Copy

{
  "code": 0,
  "message": "error message from server, please refer to error table"
}

Get Enquiry Details

Get Call Details

Last modified: 2025-12-11

Outline