Viewing the Visitor Report

The CINNOX Visitor Report provides statistics on new and active visitors.

To open the Visitor Report:

  • From the navigation menu, go to Report > Visitor Report.
  • You will see a sample Enquiry Report with sample data.
    This sample data in the visitor report displays statistics and representations of the total and the average number of visitors over a selected time range, the total number of active visitor and the total number of new visitors and their locations.
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  • Click Dismiss real data to view the actual visitors of your CINNOX service.

 

Data from the Visitor Report can be filtered by Date and Enquiry Type:

  • Date

    • Today
    • Yesterday
    • Last 7 Days (default)
    • Last 30 Days
    • Last 90 Days
    • Custom Time Period
  • Enquiry Type

    • All Enquiry Type (default)
    • Call
    • Chat
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Filter Visitor Report Record

Total Number of Visitor

The first part of the report provides statistics and representations of the total and the average number of visitors over a selected time range.

The default time range of these statistics is set to Last 7 Days. You can select from any of the available filters to know how many visitors you had per enquiry type for the day, last month, or during a specific period.

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Total Visitors Graph

Active Visitor and New Visitor

The second part of the report shows the visitor statistics broken down between the following:

  • Total Number of Active Visitor: refers to the number of visitors to your web page who opened the CINNOX Widget and sent more than one enquiry.
  • Total Number of New Visitor: refers to the number of first-time visitors to your web page who opened the CINNOX Widget.
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Active and New Visitor Graph

Visitor Location

The third part of the report shows you your visitors' locations and related statistics over a selected time range.

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Visitor Location


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