Video Calling
CINNOX lets you interact more personally with visitors, customers, and fellow staff through 1-on-1 video calls. With this feature, you and the other party can see one another while having interactive discussions.
Starting a Video Call
You can start a video call with a customer, visitor, or staff member by clicking on the Video Call icon on the top-right corner of the chat room panel.
![Screenshot 2020-06-29 at 4.27.59 PM.png 1302](https://files.readme.io/00ca438-Screenshot_2020-06-29_at_4.27.59_PM.png)
Starting a video call
If the other party is a fellow staff member, their Workspace will display an incoming video call screen. The call screen also allows them to decline the call or pick it up as an audio call.
![Screenshot 2020-06-29 at 4.29.05 PM.png 1305](https://files.readme.io/4c478a6-Screenshot_2020-06-29_at_4.29.05_PM.png)
Incoming video call
Switching from Audio Call to Video Call
While in an audio call with a visitor or a fellow staff member, you can switch to a video call by clicking the Video Call button on your call screen.
![videocalling 1.png 291](https://files.readme.io/646ebc7-videocalling_1.png)
Start the video call.
Make sure that your browser has permission to access your camera. Check if your browser displays a pop-up dialogue message that requires your action.
On Safari web browsers:
A pop-up dialogue message will display the following: [your CINNOX account] wants to: Use your camera
Click on Allow to proceed.
![Video Calling_1.png 1197](https://files.readme.io/0a535d6-Video_Calling_1.png)
Safari - allows using your camera
The video call will start as soon as your camera has been enabled.
![Screenshot 2020-05-08 at 7.31.29 PM.png 1397](https://files.readme.io/3e0d1d9-Screenshot_2020-05-08_at_7.31.29_PM.png)
Video call started
Recording the Video Call
Click on the Record button on your video call screen.
- A voice greeting will inform callers that the call is being recorded.
- To ensure quality service, the following message will flash on the call screen for a few seconds. The call is recorded.
- Call recording will automatically stop once the call ends.
![3e0d1d9-Screenshot_2020-05-08_at_7.31.29_PM.png 1397](https://files.readme.io/7fe2f87-3e0d1d9-Screenshot_2020-05-08_at_7.31.29_PM.png)
Record the video call
- You can also resize the video call window or minimise it to the size of a widget.
![Screenshot 2020-05-08 at 7.31.53 PM.png 1332](https://files.readme.io/dd26249-Screenshot_2020-05-08_at_7.31.53_PM.png)
Resize the video call screen.
- Click the End Call button to end the video call.
Updated 5 months ago