Your Staff Profile

The Profile list your Personal Information, Display Names appearing to your Visitors and Customers, Destination and Channel list, Change Password, and QR Code and Web Link details.

You can edit your details and display names in different languages to keep your information updated.

My AccountMy Account

My Account

To start editing your Profile details, click the Edit button at the bottom right corner of the interface.

 

Personal Information

Note: those with :white-check-mark: can be edited, while those with :x: cannot

:white-check-mark: Upload new profile picture
:white-check-mark: First Name
:white-check-mark: Last Name
:white-check-mark: Your Default Display Name

:x: Role
:x: Email
:x: Extension Number

:white-check-mark: Phone Number
:white-check-mark: Job Title
:white-check-mark: Time Zone
:white-check-mark: Dashboard Language

Edit Personal InformationEdit Personal Information

Edit Personal Information

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Quick Tip:

Extension Number can be changed. Please contact your administrator for assistance.

 

Display Name

Your Staff Default Display Name is the name your visitors will see in any language in the Tag and Staff Directories.

  • To have different names for specific languages, click +Add Display Name.

  • On the Language drop-down list, choose from any of the following: English, Japanese, Chinese (Simplified), and Chinese (Traditional)

  • On the Display Name field, type in your preferred name for the chosen language. You can have different display names for all the supported languages. Otherwise, your default display name will be shown.

  • Click on Save located at the bottom right corner of the interface to save the changes made to your account.

Add Displayed Name for a Specific LanguageAdd Displayed Name for a Specific Language

Add Displayed Name for a Specific Language

 

This is how it will look like when you have your name displayed name in specific languages:

Sample Display Name in the Staff DirectorySample Display Name in the Staff Directory

Sample Display Name in the Staff Directory

 

Handling Destination and Channel

Routings Settings displays the information related to the Destination you are associated with to provide enquiry support, the Tag, and the Number (Toll-Free or DID inbound calls).

 

QR Code & Web Link Details

QR Code & Web Link displays your QR codes and web links for Direct Call and Direct Chat Enquiries.

You can download your QR Codes (in PNG and SVG formats) and copy the web links so you can share them to your Visitors and Contacts as personal call and chat IDs that they can use to reach out to you.

For detailed instructions on how to change your password, refer to Changing Password of this Guide.


What's Next

Refer to any of the following sections to know more about the things you can do with your CINNOX account:

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