Response Format

Parameter

Type

Description

firstName

String

External contact first name

lastName

String

External contact last name

inquiries.id

String

Enquiries that involved

engagements.type

String

Type of engagement (e.g. Outbound SMS, Outbound call)

engagements.cli

Number

Engagement CLI

engagements.calledParty

String

Called party

engagements.handleBy

String

Staff who handled the engagement

Language