Response Format
Parameter | Type | Description |
|---|---|---|
startAt | String | Start date time |
endAt | String | End date time |
service | String | The service account ID |
channelType | String | Channel type name |
totalReceivedEnquiry | Integer | The total number of received enquiry |
totalOngoingEnquiry | Integer | The total number of ongoing enquiry |
totalMissedEnquiry | Integer | The total number of missed enquiry |
totalFollowedupEnquiry | Integer | The total number of followed-up enquiry |
totalClosedEnquiry | Integer | The total number of closed enquiry |
avgRespondDuration | Number | The average enquiry response duration (in Milliseconds) |
avgFollowupDuration | Number | The average enquiry followed-up duration (in Milliseconds) |
avgCloseDuration | Number | The average enquiry closed duration (in Milliseconds) |
totalCalls | Integer | The total number of calls made and received |
totalOnnetCalls | Integer | The total number of on-net call |
totalOffnetCalls | Integer | The total number of off-net call |
channelTypeList | String | A list of channel type |
channelTypeEnquiryInfo.total | Integer | The total number of enquiry received from all channels |
channelTypeEnquiryInfo.missedcount | Integer | The total number of missed enquiry from the channel |
channelTypeEnquiryInfo.elements.name | String | The channel type name |
channelTypeEnquiryInfo.elements.count | Integer | The total number of enquiry handled by the channel type |
channelTypeEnquiryInfo.elements.percentage | Number | The percentage of enquiry handled by the channel type |
channelTypeEnquiryInfo.elements.type | String | Type of elements |
channelTypeEnquiryInfo.elements.channalType | String | The channel type name |
channelTypeEnquiryInfo.elements.previousMissedCount | Integer | The total number of missed enquiry by the channel type |
channelTypeDestinationInfo.total | Integer | The total number of channel type destination handled |
channelTypeDestinationInfo.elements.name | String | Destination name |
channelTypeDestinationInfo.elements.count | Integer | The total number of enquiry that handled by the destination |
channelTypeDestinationInfo.elements.percentage | Number | The percentage of enquiry that handled by the destination |
channelTypeDestinationInfo.elements.type | String | Type of elements |
channelTypeDestinationInfo.elements.destinationid | String | Destination id |
totalVisitors | Integer | The total number visitors |
totalNewVisitors | Integer | The total number of new visitors |
totalReturnVisitors | Integer | The total number of returned visitors |
visitorLocation | String | The visitor location and the number of visitor |
cid | String | (Internal use) |