Response Format

Parameter

Type

Description

startAt

String

Start date time

endAt

String

End date time

service

String

The service account ID

channelType

String

Channel type name

totalReceivedEnquiry

Integer

The total number of received enquiry

totalOngoingEnquiry

Integer

The total number of ongoing enquiry

totalMissedEnquiry

Integer

The total number of missed enquiry

totalFollowedupEnquiry

Integer

The total number of followed-up enquiry

totalClosedEnquiry

Integer

The total number of closed enquiry

avgRespondDuration

Number

The average enquiry response duration (in Milliseconds)

avgFollowupDuration

Number

The average enquiry followed-up duration (in Milliseconds)

avgCloseDuration

Number

The average enquiry closed duration (in Milliseconds)

totalCalls

Integer

The total number of calls made and received

totalOnnetCalls

Integer

The total number of on-net call

totalOffnetCalls

Integer

The total number of off-net call

channelTypeList

String

A list of channel type

channelTypeEnquiryInfo.total

Integer

The total number of enquiry received from all channels

channelTypeEnquiryInfo.missedcount

Integer

The total number of missed enquiry from the channel

channelTypeEnquiryInfo.elements.name

String

The channel type name

channelTypeEnquiryInfo.elements.count

Integer

The total number of enquiry handled by the channel type

channelTypeEnquiryInfo.elements.percentage

Number

The percentage of enquiry handled by the channel type

channelTypeEnquiryInfo.elements.type

String

Type of elements

channelTypeEnquiryInfo.elements.channalType

String

The channel type name

channelTypeEnquiryInfo.elements.previousMissedCount

Integer

The total number of missed enquiry by the channel type

channelTypeDestinationInfo.total

Integer

The total number of channel type destination handled

channelTypeDestinationInfo.elements.name

String

Destination name

channelTypeDestinationInfo.elements.count

Integer

The total number of enquiry that handled by the destination

channelTypeDestinationInfo.elements.percentage

Number

The percentage of enquiry that handled by the destination

channelTypeDestinationInfo.elements.type

String

Type of elements

channelTypeDestinationInfo.elements.destinationid

String

Destination id

totalVisitors

Integer

The total number visitors

totalNewVisitors

Integer

The total number of new visitors

totalReturnVisitors

Integer

The total number of returned visitors

visitorLocation

String

The visitor location and the number of visitor

cid

String

(Internal use)

Language