get https://examplebaseURL.com/v1/api/apps//enquiry/overview_matrix?&
Response Format
| Parameter | Type | Description |
|---|---|---|
| startAt | String | Start date time |
| endAt | String | End date time |
| service | String | The service account ID |
| channelType | String | Channel type name |
| totalReceivedEnquiry | Integer | The total number of received enquiry |
| totalOngoingEnquiry | Integer | The total number of ongoing enquiry |
| totalMissedEnquiry | Integer | The total number of missed enquiry |
| totalFollowedupEnquiry | Integer | The total number of followed-up enquiry |
| totalClosedEnquiry | Integer | The total number of closed enquiry |
| avgRespondDuration | Number | The average enquiry response duration (in Milliseconds) |
| avgFollowupDuration | Number | The average enquiry followed-up duration (in Milliseconds) |
| avgCloseDuration | Number | The average enquiry closed duration (in Milliseconds) |
| totalCalls | Integer | The total number of calls made and received |
| totalOnnetCalls | Integer | The total number of on-net call |
| totalOffnetCalls | Integer | The total number of off-net call |
| channelTypeList | String | A list of channel type |
| channelTypeEnquiryInfo.total | Integer | The total number of enquiry received from all channels |
| channelTypeEnquiryInfo.missedcount | Integer | The total number of missed enquiry from the channel |
| channelTypeEnquiryInfo.elements.name | String | The channel type name |
| channelTypeEnquiryInfo.elements.count | Integer | The total number of enquiry handled by the channel type |
| channelTypeEnquiryInfo.elements.percentage | Number | The percentage of enquiry handled by the channel type |
| channelTypeEnquiryInfo.elements.type | String | Type of elements |
| channelTypeEnquiryInfo.elements.channalType | String | The channel type name |
| channelTypeEnquiryInfo.elements.previousMissedCount | Integer | The total number of missed enquiry by the channel type |
| channelTypeDestinationInfo.total | Integer | The total number of channel type destination handled |
| channelTypeDestinationInfo.elements.name | String | Destination name |
| channelTypeDestinationInfo.elements.count | Integer | The total number of enquiry that handled by the destination |
| channelTypeDestinationInfo.elements.percentage | Number | The percentage of enquiry that handled by the destination |
| channelTypeDestinationInfo.elements.type | String | Type of elements |
| channelTypeDestinationInfo.elements.destinationid | String | Destination id |
| totalVisitors | Integer | The total number visitors |
| totalNewVisitors | Integer | The total number of new visitors |
| totalReturnVisitors | Integer | The total number of returned visitors |
| visitorLocation | String | The visitor location and the number of visitor |
| cid | String | (Internal use) |