Response Format

Parameter

Type

Description

hid

String

History id (record id)

roomID

String

Enquiry room id

seq

Number

Message sequence

type

String

Channel Type

fromEID

String

Sender id

toEID

String

Recipient id

fromSvcID

String

Caller service ID

content.from.device

String

Sender device id

content.from.eid

String

Sender id

content.from.omniType

String

Omni-channel Type

content.from.region

String

Sender region

content.from.service

String

Service ID

content.from.session

String

Session ID

content.from.system

Boolean

To understand this message is sent by system

content.id

String

Message id

content.msg.channel

Number

(not in use)

content.msg.text

String

Message content

content.msg.type

Number

Message type
The file type
1:text, 2:file, 5:advanced

content.plainText

String

(not in use)

content.replySeqs

String

sequence of message user replied to

content.retry

Integer

(internal use)

content.seq

Number

Message sequence

content.service

String

Service account

content.to.device

String

Receiver device id

content.to.eid

String

Message receiver id

content.to.inquiry

String

Enquiry ID

content.to.room

String

Enquiry room ID

content.to.seq

Number

IM sequence

content.ts

Number

IM timestamp

content.type

Number

Message type
The file type
1:text, 2:file, 5:advanced

content.version

String

IM schema version

fromRegion

String

Caller region

upsertType

String

(Internal use)

createdAt

String

Chat creation time

inquiryID

String

Enquiry ID

msgID

String

Message id

msgContentType

String

Message type (TYPE_TEXT, TYPE_FILE...)

msgEventType

String

Message event type (TYPE_MESSAGE, TYPE_PRECHAT,...)

msgText

String

Message content

callDuration

Number

call duration

callDurationMin

Number

call duration in min

encryptSec

String

(Internal use)

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