Get Call Details

Response Format

Parameter	Type	Description
id	String	The unique ID of the call record.
hid	String	The history ID of the call record.
svcID	String	The service account ID was used for the call.
date	String	The date of the call in YYMMDD format, e.g. "20230704"
roomID	String	The ID of the room for the call.
seq	Number	The sequence number of this call.
type	String	The type of the call. It must be a "call".
fromEID	String	The call ID is represented as the staff ID.
toEID	String	The callee (aka called party/receiver) ID of the staff ID.
fromSvcID	String	The service account ID of the caller.
toSvcID	String	The service account ID of the callee (aka called party/receiver).
fromRegion	String	The region of the caller.
callSeq	Number	The sequence number of the call record in the call history.
callID	String	The ID of each call record.
callDirection	String	The call direction. It can be "Inbound" (Inbound Call) or "Outbound" (Outbound Call).
callType	String	The type of the call. It can be "onnet" (On-net), "offnet"(Off-net) or "smartcall"(Smart Calling).
fromIP	String	The IP address of the caller.
callPrepareFromNum	String	The number of SIP Truck or PSTN for the call.
caller	Number	The caller's phone number.
callee	Number	The callee's (aka called party/receiver) phone number.
callDate	String	The start date and time of the call. The value must be in RFC3339 format, e.g. 2022-11-07T00:00:00.000Z.
callEndTime	String	The end date and time of the call. The value must be in RFC3339 format, e.g. 2022-11-07T00:00:00.000Z.
status	String	Call status. Please refer to the Call status table.
lastResponseCode	String	Please refer to the Bye Reason and Last Response Code page for details.
byeReason	String	The reason for how the call ended. Please refer to the Bye Reason and Last Response Code page for details.
releaseParty	String	The staff who hung up (ended) the call.
mediaType	String	The media type of the record. It can be "audio" (Audio) or "video" (Video).
isRecording	Boolean	True = The call is recorded; False = The call is not recorded.
hasAudioFile	Boolean	True = The audio file of the call is saved; False = The audio file of the call is not saved.
recordingEventList.recorderEID	String	The staff EID who recorded the call recording the call represented as a staff ID.
recordingEventList.startAt	String	The start date and time of recording the call. The value must be in RFC3339 format, e.g. 2022-11-07T00:00:00.000Z.
recordingEventList.endAt	String	The end date and time of recording the call. The value must be in RFC3339 format, e.g. 2022-11-07T00:00:00.000Z.
recordingEventList.files.id	string	The file ID of the call record.
recordingEventList.files.name	String	The file name of the call record.
recordingEventList.files.downloadUrl	String	The URL for downloading the call record.
recordingEventList.files.duration	Number	The duration of the recording is in milliseconds.
recordingEventList.files.mimeType	String	The file format of the record. It can be "video' or "mp4".
recordingEventList.files.size	Number	The file size of the record is bytes.
recordingEventList.files.type	Integer	The type of the recording file. The value must be 2 or 3. 2 = Video and 3 = Audio.
recordingEventList.files.isPrivate	Boolean	The value must be True, meaning the call record is privately accessible.
recordType	String	The type of the record. It can be "voicemail", "call", or "conference".
fromRole	String	The role of the caller. It can be "ADMIN"(Administrator), "SUPERVISOR"(Supervisor) or "AGENT"(Agent).
toRole	String	The role of the caller. It can be "ADMIN"(Administrator), "SUPERVISOR"(Supervisor) or "AGENT"(Agent).
fromRoleName	String	The role name of the caller.
toRoleName	String	The role name of the callee (aka called party/receiver).
fromDepartment	String	The caller's department.
toDepartment	String	The callee's (aka called party/receiver) department.
fromDisplayName	String	The display name of the caller.
toDisplayName	String	The display name of the callee (aka called party/receiver).
lastHandledParty	String	The staff handled the call until it ended. The staff represents with the Staff ID.
fromDepartmentID	String	The ID of the caller's department.
toDepartmentID	String	The ID of the callee's (aka called party/receiver) department.
callerFirstName	String	The first name of the caller.
callerLastName	String	The last name of the caller.
calleeFirstName	String	The first name of the callee (aka called party/receiver).
calleeLastName	String	The last name of the callee (aka called party/receiver).