Response Format

ParameterTypeDescription
idStringDb record id
hidStringHistory id (record id)
svcIDStringThe service account ID
dateStringDate in yyyymmdd format
roomIDString1-to-1 Room ID
seqNumberMessage sequence
typeStringMessage type (call)
fromEIDStringCaller id
toEIDStringCallee id
fromSvcIDStringCaller Service id
toSvcIDStringCallee Service id
fromRegionStringCaller region
callSeqNumberCall sequence
callIDStringCall uuid
callDirectionString
callTypeStringon-net ; off-net; smart calling
fromIPStringCaller IP
callPrepareFromNumString
callerStringCaller number
calleeStringCallee number
callDateStringCall initiate date time
statusStringCall status
lastResponseCodeStringEnd call reason code
byeReasonStringEnd call reason
releasePartyStringThe one who hang up the call
mediaTypeStringRecording / Voicemail
is recordingBooleanTrue/False
hasAudioFileBooleanTrue/False
recordingEventList.recorderEIDStringRecorder id
recordingEventList.startAtStringRecording start time
recordingEventList.endAtStringRecording end time
recordingEventList.idstringrecording file identifier
recordingEventList.nameStringrecording file name
recordingEventList.downloadUrlStringrecording file URL
recordingEventList.durationNumberrecording file duration
recordingEventList.mimeTypeStringrecording file type
recordingEventList.sizeNumberRecording file size in bytes
recordingEventList.typeIntegerFile type (enum)
recordingEventList.isPrivateBooleanTrue/False
If Recording file accessible in public or private
recordTypeStringvoicemail or recording
fromRoleStringCaller role
toRoleStringCallee role
fromRoleNameStringCaller role display name
toRoleNameStringCallee role display name
fromDepartmentStringCaller department
toDepartmentStringCallee department
fromDisplayNameStringCaller name
toDisplayNameStringCallee name
lastHandledPartyStringLast agent who handled enquiry
fromDepartmentIDStringCaller department id
toDepartmentIDStringCallee department id
callerFirstNameStringCaller first name
callerLastNameStringCaller last name
calleeFirstNameStringCallee first name
calleeLastNameStringCallee last name
Language