Response Format

Parameter

Type

Description

id

String

Db record id

hid

String

History id (record id)

svcID

String

The service account ID

date

String

Date in yyyymmdd format

roomID

String

1-to-1 Room ID

seq

Number

Message sequence

type

String

Message type (call)

fromEID

String

Caller id

toEID

String

Callee id

fromSvcID

String

Caller Service id

toSvcID

String

Callee Service id

fromRegion

String

Caller region

callSeq

Number

Call sequence

callID

String

Call uuid

callDirection

String

callType

String

on-net ; off-net; smart calling

fromIP

String

Caller IP

callPrepareFromNum

String

caller

String

Caller number

callee

String

Callee number

callDate

String

Call initiate date time

status

String

Call status

lastResponseCode

String

End call reason code

byeReason

String

End call reason

releaseParty

String

The one who hang up the call

mediaType

String

Recording / Voicemail

is recording

Boolean

True/False

hasAudioFile

Boolean

True/False

recordingEventList.recorderEID

String

Recorder id

recordingEventList.startAt

String

Recording start time

recordingEventList.endAt

String

Recording end time

recordingEventList.id

string

recording file identifier

recordingEventList.name

String

recording file name

recordingEventList.downloadUrl

String

recording file URL

recordingEventList.duration

Number

recording file duration

recordingEventList.mimeType

String

recording file type

recordingEventList.size

Number

Recording file size in bytes

recordingEventList.type

Integer

File type (enum)

recordingEventList.isPrivate

Boolean

True/False
If Recording file accessible in public or private

recordType

String

voicemail or recording

fromRole

String

Caller role

toRole

String

Callee role

fromRoleName

String

Caller role display name

toRoleName

String

Callee role display name

fromDepartment

String

Caller department

toDepartment

String

Callee department

fromDisplayName

String

Caller name

toDisplayName

String

Callee name

lastHandledParty

String

Last agent who handled enquiry

fromDepartmentID

String

Caller department id

toDepartmentID

String

Callee department id

callerFirstName

String

Caller first name

callerLastName

String

Caller last name

calleeFirstName

String

Callee first name

calleeLastName

String

Callee last name

Language