Get Enquiry details

Response Format

Parameter	Type	Description
_id	String	Db record id
uniqueKey	String	(Internal use)
createdAt	String	Enquiry creation time
svcID	String	Service account ID
inquiry	String	Enquiry ID
tag	String	Tag ID
visitor	String	Visitor ID
roomID	String	Enquiry room ID
initChannel	String	Channel Type
omniType	String	Omni-Channel Type
ip	String	Visitor ip address
language	String	Enquiry language
location	String	Visitor location
platform	String	Platform that visitor use for enquiry
status	String	Enquiry status
displayCaseNumber	String	Display enquiry ID in CXDB
channel	String	Channel Type
destinationID	String	Destination ID
destinationName	String	Destination name
destinationType	String	Destination type
destinationEndPoint	String	Destination Endpoint
handledType	String	Phone, Staff, Trunk
handledTarget	String	Staff's eid or phone number of enquiry handler
handledPartyName	String	Staff (agent) name
huntedStaffTargetHistory	String	List of Staff who could pick up this enquiry
type	String	Channel sub-type
id	String	Channel id
maaiiDisplayName	String	Channel display name
name	String	Third-party display name
inquiryType	String	Enquiry Type
updatedAt	String	Enquiry updated time
closedAt	String	Enquiry close time
inquiryGroup	String	Collapsed enquiries
transferredParty	Array(object)	Destination info that enquiry transferred to
pickedUpAt	String	Enquiry picked up time
missedAt	String	Enquiry missed time
reopenedAt	String	Enquiry reopened time
handledPartyDepartmentID	String	Department id of the staff
attachment	Boolean	True/False Attached chat history attachment
staffFirstName	String	Staff First Name
staffLastName	String	Staff Last Name
visitorFirstName	String	Visitor First Name
visitorLastName	String	Visitor Last Name
inquiryDeepLink	String	The link redirects the staff to the enquiry's chat room.
duration	Number	The duration in milliseconds for an enquiry which is being handled.
closeDuration	Number	The duration in milliseconds for a closed enquiry.
labelIDs	String	The ID of the label used for the enquiry.