Response Format

Parameter

Type

Description

_id

String

Db record id

uniqueKey

String

(Internal use)

createdAt

String

Enquiry creation time

svcID

String

Service account ID

inquiry

String

Enquiry ID

tag

String

Tag ID

visitor

String

Visitor ID

roomID

String

Enquiry room ID

initChannel

String

Channel Type

omniType

String

Omni-Channel Type

ip

String

Visitor ip address

language

String

Enquiry language

location

String

Visitor location

platform

String

Platform that visitor use for enquiry

status

String

Enquiry status

displayCaseNumber

String

Display enquiry ID in CXDB

channel

String

Channel Type

destinationID

String

Destination ID

destinationName

String

Destination name

destinationType

String

Destination type

destinationEndPoint

String

Destination Endpoint

handledType

String

Phone, Staff, Trunk

handledTarget

String

Agent's eid or phone number of enquiry handler

handledPartyName

String

Agent name

huntedStaffTargetHistory

String

List of agents who could pick up this enquiry

type

String

Channel sub-type

id

String

Channel id

maaiiDisplayName

String

Channel display name

name

String

Third-party display name

inquiryType

String

Enquiry Type

updatedAt

String

Enquiry updated time

closedAt

String

Enquiry close time

inquiryGroup

String

Collapsed enquiries

transferredParty

Array(object)

Destination info that enquiry transferred to

pickedUpAt

String

Enquiry picked up time

missedAt

String

Enquiry missed time

reopenedAt

String

Enquiry reopened time

handledPartyDepartmentID

String

Department id of the agent

attachment

Boolean

True/False
Attached chat history attachment

staffFirstName

String

Staff First Name

staffLastName

String

Staff Last Name

visitorFirstName

String

Visitor First Name

visitorLastName

String

Visitor Last Name

cid

String

(Internal use)

Language