Response Format
Parameter | Type | Description |
---|---|---|
_id | String | Db record id |
uniqueKey | String | (Internal use) |
createdAt | String | Enquiry creation time |
svcID | String | Service account ID |
inquiry | String | Enquiry ID |
tag | String | Tag ID |
visitor | String | Visitor ID |
roomID | String | Enquiry room ID |
initChannel | String | Channel Type |
omniType | String | Omni-Channel Type |
ip | String | Visitor ip address |
language | String | Enquiry language |
location | String | Visitor location |
platform | String | Platform that visitor use for enquiry |
status | String | Enquiry status |
displayCaseNumber | String | Display enquiry ID in CXDB |
channel | String | Channel Type |
destinationID | String | Destination ID |
destinationName | String | Destination name |
destinationType | String | Destination type |
destinationEndPoint | String | Destination Endpoint |
handledType | String | Phone, Staff, Trunk |
handledTarget | String | Agent's eid or phone number of enquiry handler |
handledPartyName | String | Agent name |
huntedStaffTargetHistory | String | List of agents who could pick up this enquiry |
type | String | Channel sub-type |
id | String | Channel id |
maaiiDisplayName | String | Channel display name |
name | String | Third-party display name |
inquiryType | String | Enquiry Type |
updatedAt | String | Enquiry updated time |
closedAt | String | Enquiry close time |
inquiryGroup | String | Collapsed enquiries |
transferredParty | Array(object) | Destination info that enquiry transferred to |
pickedUpAt | String | Enquiry picked up time |
missedAt | String | Enquiry missed time |
reopenedAt | String | Enquiry reopened time |
handledPartyDepartmentID | String | Department id of the agent |
attachment | Boolean | True/False |
staffFirstName | String | Staff First Name |
staffLastName | String | Staff Last Name |
visitorFirstName | String | Visitor First Name |
visitorLastName | String | Visitor Last Name |
cid | String | (Internal use) |