Error Codes and Rate Limit Handling

This section provides a list of error codes and their corresponding error messages, along with descriptions to help you handle them.

Error Code

Error Message

Description

200

OK

The request is successful

400

Bad request

The server cannot or will not process the request.

3000203

Tag not found

The response status code indicates that the tag is not found.

3000205

Destination not found

The response status code indicates that the destination is not found.

6450001

method not found,
method: {method} url: {url}

The response status code indicates that the request's method and URL are not found.

6451000

Unknown data type

It indicates the wrong parameter request. In this case, the data type is unknown.

6451000

Invalid senderNumber

It indicates the wrong parameter request. In this case, the sender number is invalid.

6451000

Bad query

It means an incorrect parameter request.

6451000

enquiryID is required

It indicates the wrong parameter request. In this case, the enquiry ID is missing.

6451000

callID or conferenceID is required

It indicates the wrong parameter request. In this case, the call ID or the conference ID is missing.

6451000

only one of callID or conferenceID is allowed

It indicates the wrong parameter request. In this case, only one call ID or conference ID can be used.

6451000

missing one of startAt, endAt

It indicates the wrong parameter request. In this case, the startAt or endAt time is missing.

6451000

endAt is prior to startAt

It indicates the wrong parameter request. In this case, endAt precedes startAt.

6451000

negative offset

It indicates the wrong parameter request. In this case, the offset value is negative.

6451000

negative limit

It indicates the wrong parameter request. In this case, the limit value is negative.

6451000

exceed maximum limit {limit}

It indicates the wrong parameter request. In this case, the limit exceeds its maximum value.

6451000

invalid enquiryID

It indicates the wrong parameter request. In this case, the enquiry ID is invalid.

6451000

invalid query: (query1),(query2)

It indicates the wrong parameter request. In this case, it shows the invalid query.

6451000

invalid channel type

It indicates the wrong parameter request. In this case, the channel type is invalid.

6451000

empty time range (missing startAt and endAt)

It indicates the wrong parameter request. In this case, the entered time range is incomplete (startAt or endAt is missing)

6451000

exceed maximum query day %d

It indicates the wrong parameter request. In this case, the query day exceeds 180 days.

6451001

bad response from the service

The response status code indicates that the response is an internal service error.

6451010

too many requests

The response status code indicates that the user has sent too many requests in a given time.

6451011

the record does not exist

The response status code indicates that the query is correct and successful, but no record exists.

6451013

requested chat logs over the limit

The response status code indicates that the requested item has reached the limit.

Note: The limit is 500 requests per minute per service

6451014

app name is conflict

The response status code indicates that the app name is a duplicate.

6452000

invalid token

The response status code means that the app token is invalid.

6452001

invalid appID

The response status code indicates that the app ID is invalid.

6454000

contact not found

The response status code indicates that the contact ID is invalid or the contact has been deleted.

6454001

contact merged

The response status code means that the contact is a slave contact.

7210101

bad request

The response status code indicates an error in sending an SMS.

7210102

anonymous user invalid

The response status code means that the anonymous user is not valid.

7210103

senderNumber Invalid format

The response status code indicates that the sender number format is invalid.

7210104

RecipientNumber Invalid format

The response status code indicates that the recipient number format is invalid.