This section provides the Error Code and Error Message list and their description to handle them.

Error CodeError MessageDescription
200OKThe request is successful
6451001Bad response from the serviceThe response status code indicates that the response is an internal service error.
6451000- Unknown data type
- Bad query
- EnquiryID is required
- CallID or conferenceID is required
- Only one of callID or conferenceID is allowed
- Missing one of startAt, endAt
- endAt is prior than startAt
- Negative offset
- Negative limit
- Exceed maximum limit
- Invalid enquiryID
- Invalid query: (query1), (query2)
- Invalid channel type
- Empty time range (missing startAt and endAt)
- Exceed maximum query day %d
These are the response status codes that indicate the wrong parameter request.
6451010Too many requestsThe response status code indicates that the user has sent too many requests in a given time.
6451011No records foundThe response status code indicates that the query is correct and successful but no records found.
6451013Requested chat logs over the limitThe response status code indicates that the request item reached the limit.


*Max of 500 requests per min per service
6451014App name is conflictThe response status code indicates that the app name has conflict.
6452000Invalid tokenThe response status code indicates that the app token is invalid.
6452001Invalid appIDThe response status code indicates that the app ID is invalid.
6450001Method cannot be found, method: {method} uri: {uri}The response status code indicates that the resource cannot be found or the path is incorrect.
7210101bad requestThe response status code indicates that sending SMS has an error.
7210102anonymous user invalidThe response status code indicates that the anonymous user is invalid.
7210103senderNumber Invalid formatThe response status code indicates that the sender number format is invalid.
7210104RecipientNumber Invalid formatThe response status code indicates that the recipient number format is invalid.