About CINNOX

CINNOX is an AI-ready omnichannel contact center that delivers personalized customer experiences while scaling support to enhance team efficiency. It also serves as a Total Experience platform, empowering organizations to elevate both customer and employee journeys through innovative omnichannel engagement and actionable insights.

Elevate Customer Experiences:

• Customers can engage with your business on any channel they prefer at any time
• Improve the first-time resolution by connecting them to the right agent for a given situation
• Reduce wait time through automation and "always-on" support at every touchpoint, at the scale
• Offer seamless switching between voice, video, and conferencing across telecom and digital channels to best match the type of response needed

Optimise Employee Experiences:

• Collaborate and escalate efficiently to facilitate the timely resolution of complex customer enquiries
• Analyse interaction data to improve team performance and actionable business strategies

Please refer to our Signing Up CINNOX Account section of this Guide to get your CINNOX account.

Web Browser Requirements

The CINNOX Staff Dashboard is available in desktop web browsers only. Visitors can access the CINNOX Widget and web view through mobile web browsers or desktop web browsers.

Browser Configuration

• JavaScript must be enabled
• localStorage must be enabled
• TLS v1.2 or above must be supported
• Cookies may be enabled to provide a better user experience

Desktop Platform

CINNOX supports the following WebRTC- compatible web browsers running on Windows or Mac:

Platform	Browser & Version
macOS and Windows	Chrome v115 or later
macOS	Safari v16.4 or later

Mobile Platform

CINNOX supports the following WebRTC- compatible web browsers running on Android and iOS:

Platform	Browser & Version
Android	Chrome v115 or later
iOS/iPad	Safari v16.4 or later

❗️ Mobile Web Browser Call

When making calls using a mobile web browser, the audio will be routed through the loudspeaker due to browser limitations. We recommend using earphones or a headset for a better experience.

❗️ iOS / iPadOS only supports the Safari Browser for Web Calling

Unfortunately, only Safari in iOS & iPadOS can use WebRTC (Web real-time VoIP calling) due to Apple's policy. Other Apps like Chrome do not support the calling feature in iOS/iPadOS. This limitation also applies to browsers inside Apps (e.g., open a weblink to call in WeChat). The workaround is to open the link in Safari through the more option (three-dots) or copy the URL and paste it into Safari directly.

This limitation does not apply to macOS.

❗️Apple Mobile Device Limitation

Due to Apple's OS support limitations, devices older than the iPhone 8, as well as certain iPad models, cannot be upgraded to iOS 16 or later. As a result, the CINNOX Web platform could not support devices such as the iPhone 7, iPhone 7 Plus, or iPhone 6.

For more details on device compatibility and maximum supported OS versions, please refer to: <https://endoflife.date/iphone> or <https://endoflife.date/ipad>

Mobile Device Requirements (IOS & Android)

CINNOX Staff Mobile App is available on the following mobile OS:

iOS

App Store

Android

Google Play

Alternatively, we provide an Android APK to download an app if you are not using the Google Play Store.

Android APK - for users located in China

Android APK - for users located outside China

Supported Platform Version

Platform	Version
iOS	16.4 or later
Android	13 or later

Bandwidth Requirements

The table below lists the network bandwidth requirements for making calls using the CINNOX Web widget.

CINNOX utilizes an adaptive codec that automatically adjusts to accommodate the user's network conditions, ensuring the best possible call experience.

Recording File Size

The table below lists the estimated storage size of the recording file in different call types. It may vary based on the network and content (e.g., audio volume, video screen brightness). Refer to Recording Calls for more details.

Call Type	Recording File Size for 60 seconds
1 to 1 audio call (VoIP or PSTN)	2 MB
1 to 1 video (1 camera on)	2 MB
1 to 1 video (2 cameras on)	4 MB
Conference audio	1 MB

Supported Languages

CINNOX Web Dashboard and Mobile App

Language
English
Chinese (Simplified)
Chinese (Traditional)
Japanese
Thai
Spanish

For more details, refer to our Web Dashboard and App Supported Languages.

CINNOX Widget

Language Name	@param {string}
English	en
简体中文 (Traditional Chinese)	zh-hant
繁體中文 (Simplified Chinese)	zh-hans
日本語 (Japanese)	ja
한국어 (Korean)	ko
ไทย (Thai)	th
Italiano (Italian)	it
Español (Spanish)	es
Русский (Russian)	ru

For more details, refer to our Configure CINNOX Widget Languages.

Destination - Support Group

Language
English
Chinese (Simplified)
Chinese (Traditional)
Japanese
Korean
Thai
Italian
Spanish
Russian

For more details, refer to our Destination - Service Group Guide.

Chat Translation

Chinese (Simplified)	French	Japanese	Slovak
Chinese (Traditional)	German	Korean	Spanish
Czech	Greek	Norwegian	Swedish
Danish	Hindi	Polish	Thai
Dutch	Hungarian	Portuguese	Turkish
English	Indonesian	Romanian	Vietnamese
Finnish	Italian	Russian

For more details, refer to our Chat Translation Guide.

Other Requirements

• Some features require various permissions to be enabled to work correctly.
• Network access is needed to use the CINNOX Staff Dashboard, Mobile App, and Visitor Client.
• A microphone or headset with a microphone is a requirement for devices that do not have a built-in microphone for calling.