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Virtual Phone Number Document Requirements

Document Requirement Reference

A valid, recent copy of each listed document is required to ensure compliance with regulatory standards. This reference outlines the types of documents accepted for business verification of virtual phone numbers.

# Document Type Document Category
1 Business Registration Certificate Standard
2 Proof of Company Address – A recent utility bill, bank statement, or service bill verifying your business location. Standard
3 Valid Identification – A government-issued ID (e.g., passport, national ID card, or driver's license) of the authorised representative. Standard
4 Letter of Intent- Download the template here, fill it out and sign. Specific
5 Integrated Public Number Database (IPND) Obligations Address Submission - Download the template here, fill it out and sign. Specific
6 Power Of Attorney Form - Download the template here, fill it out and sign. Specific
7 User Agreement Form - Download the template here, fill it out and sign. Specific
8 End-User LOA Form - Download the template here, fill it out and sign. Specific
9 End-User LOA Form (Netherlands) - Download the template here , fill it out and sign. Specific
10 Signed Company T&Cs Specific
11 Italian Government VAT Certificate - It must have a VAT ID, Tax Number, or Fiscal Code Number Specific
12 PSEL A valid copy of your Poland Universal Electronic System Registration ID / Number Specific
13 Polish Tax ID / Number (NIP) Specific
14 Poland Rejestr Gospodarki Narodowej) ID / Number (REGON) Specific
15 (Krajowy Rejestr Sadowy) Poland National Court Register (KRS) Specific
16 South Korean Government Corporate Stamp Certificate Specific
17 TSP Registration - Notification Wholesale (download the template here, fill it out and sign. Specific
18 Turkey Government VAT Certificate (containing VAT ID or Tax Number) Specific
19 Local Business Registration Certificate – A valid copy of your company's local business registration in the country where you are requesting the number (applicable only for companies registered in a different country). Specific
20 Proof of Local Company Address – A recent utility bill, bank statement, or service bill that verifies your business location in the country where you are requesting the number (applicable only for companies registered in a different country). Specific
21 Company Incorporation Certificate Specific
22 Trade License Specific
23 Owner's Valid ID, such as Local ID or Passport Specific

Remarks

  • Standard: commonly required for all numbers.
  • Specific: additional, country/region / number-type dependent.

Country Requirement Matrix

This table summarises the regulatory documentation requirements for virtual phone numbers by country/region and number type. It helps identify the standard documents required for most cases, as well as any additional documents specific to certain jurisdictions or types of numbers.

Country/Region Number Type Document Reference Additional Documents Notice (Beyond Standard Docs 1–3)
Albania Local Number (DID) 1, 2, 3, 4 4: Letter of Intent
Albania Toll-Free 1, 2, 3
Angola Local Number (DID) 1, 2, 3
Argentina - Buenos Aires Local Number (DID) 1, 2, 3
Argentina - Buenos Aires Toll-Free 1, 2, 3
Armenia Local Number (DID) 2, 3, 19 19: Local Business Registration Certificate
Australia Local Number (DID) 1, 2, 3
Australia Toll-Free 1, 2, 3, 5 5: IPND Obligations Address Submission
Austria Local Number (DID) 1, 2, 3
Austria Toll-Free 1, 2, 3
Bahamas Toll-Free 1, 2, 3, 4 4: Letter of Intent
Bahrain Local Number (DID) 1, 2, 3
Bangladesh Local Number (DID) 1, 2, 3,4 4: Letter of Intent
Belgium Local Number (DID) 2, 3, 19 19: Local Business Registration Certificate
Belgium Toll-Free 1, 2, 3
Benin Local Number (DID) 2, 3, 4, 19 4: Letter of Intent 19: Local Business Registration Certificate
Bermuda Toll-Free 1, 2, 3
Bolivia Local Number (DID) 1, 2, 3
Bosnia and Herzegovina Local Number (DID) 1, 2, 3
Botswana Toll-Free 1, 2, 3
Brazil Local Number (DID) 1, 2, 3
Brazil Toll-Free 1, 2, 3, 6 6: Power Of Attorney Form
Brunei Darussalam Toll-Free 1, 2, 3, 4 4: Letter of Intent
Bulgaria Toll-Free 1, 2, 3
Bulgaria Local Number (DID) 1, 2, 3
Cambodia Toll-Free 1, 2, 3, 4 4: Letter of Intent
Cameroon Local Number (DID) 1, 2, 3
Canada Local Number (DID) 1, 2, 3
Canada Toll-Free 1, 2, 3
Chile Local Number (DID) 1, 2, 3
Chile Toll-Free 1, 2, 3
China Local Number (DID) 3, 4, 19, 20, 21 4: Letter of Intent, 19: Local Business Registration Certificate, 20: Proof of Local Company Address, 21: China Company Incorporation Certificate. China's local numbers are offered for companies holding a China local business license only.
China Toll-Free 1, 2, 3, 7 China Toll-Free numbers are offered for companies holding an international business license only.
Colombia Local Number (DID) 1, 2, 3
Colombia Toll-Free 1, 2, 3
Congo (Democratic Republic of Congo) Local Number (DID) 1, 2, 3
Costa Rica Local Number (DID) 1, 2, 3
Costa Rica Toll-Free 1, 2, 3, 4 4: Letter of Intent
Croatia Local Number (DID) 1, 2, 3
Croatia Toll-Free 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Cyprus Local Number (DID) 1, 2, 3
Cyprus Toll-Free 1, 2, 3
Czech Republic Local Number (DID) 1, 2, 3
Czech Republic Toll-Free 1, 2, 3
Côte d'Ivoire Local Number (DID) 1, 2, 3, 4, 19 4: Letter of Intent 19: Local Business Registration Certificate
Denmark Local Number (DID) 1, 2, 3
Denmark Toll-Free 1, 2, 3
Dominican Republic Local Number (DID) 1, 2, 3
Dominican Republic Toll-Free 1, 2, 3
Ecuador Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Ecuador Toll-Free 1, 2, 3, 4 4: Letter of Intent
Egypt Toll-Free 1, 2, 3, 4 4: Letter of Intent
Estonia Local Number (DID) 1, 2, 3
Estonia Toll-Free 1, 2, 3
Finland Local Number (DID) 1, 2, 3
Finland Toll-Free 1, 2, 3
France Local Number (DID) 1, 2, 3, 19 19: Local Business Registration Certificate
France Toll-Free 1, 2, 3, 8 8: BICS End-User LOA Form
Georgia Local Number (DID) 1, 2, 3
Georgia Toll-Free 1, 2, 3, 10 10: Signed Company T&Cs
Germany Local Number (DID) 1, 2, 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Germany Toll-Free 1, 2, 3,
Ghana Local Number (DID) 1, 2, 3, 4, 19 4: Letter of Intent 19: Local Business Registration Certificate
Ghana Toll-Free 1, 2, 3
Greece Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Greece Toll-Free 1, 2, 3
Guatemala Local Number (DID) 1, 2, 3, 4 4: Letter of Intent
Honduras Local Number (DID) 2, 3, 19 19: Local Business Registration Certificate
Hong Kong Local Number (DID) 1, 2, 3
Hong Kong Toll-Free 1, 2, 3
Hungary Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Hungary Toll-Free 1, 2, 3
Iceland Toll-Free 1, 2, 3
India Toll-Free 1, 2, 3
Indonesia Local Number (DID) 1, 2, 3
Indonesia Toll-Free 1, 2, 3
Ireland Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Ireland Toll-Free 1, 2, 3
Israel Local Number (DID) 1, 2, 3
Israel Toll-Free 1, 2, 3
Italy Local Number (DID) 2, 3, 11, 19 11: Italian Government VAT Certificate 19: Local Business Registration Certificate
Italy Toll-Free 1, 2, 3
Jamaica Toll-Free 1, 2, 3, 4 4: Letter of Intent
Japan Local Number (DID) 1, 2, 3, 4 4: Letter of Intent
Jordan Toll-Free 1, 2, 3, 4 4: Letter of Intent
Kazakhstan Local Number (DID) 1, 2, 3
Kazakhstan Toll-Free 1, 2, 3
Kenya Toll-Free 1, 2, 3
Kuwait Local Number (DID) 1, 2, 3, 4 4: Letter of Intent
Laos (Lao People's Democratic Republic) Local Number (DID) 1, 2, 3
Latvia Local Number (DID) 1, 2, 3
Latvia Toll-Free 1, 2, 3
Liberia Local Number (DID) 2, 3, 4, 19 4: Letter of Intent 19: Local Business Registration Certificate
Lithuania Local Number (DID) 1, 2, 3, 4 4: Letter of Intent
Lithuania Toll-Free 1, 2, 3
Luxembourg Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Luxembourg Toll-Free 1, 2, 3
Macao Local Number (DID) 1, 2, 3
Macedonia Toll-Free 1, 2, 3
Malaysia Local Number (DID) 3, 19, 20, 21 19: Local Business Registration Certificate, 20: Proof of Local Company Address, 21: Malaysia Company Incorporation Certificate
Malaysia Toll-Free 1, 2, 3
Malta Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Malta Toll-Free 1, 2, 3
Mauritius Toll-Free 1, 2, 3
Mayotte Toll-Free 1, 2, 3
Mexico Local Number (DID) 1, 2, 3
Mexico Toll-Free 1, 2, 3
Moldova Toll-Free 1, 2, 3
Monaco Toll-Free 1, 2, 3
Montenegro Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Montenegro Toll-Free 1, 2, 3
Morocco Toll-Free 1, 2, 3
Mozambique Local Number (DID) 1, 2, 3
Myanmar Toll-Free 1, 2, 3
Nepal Toll-Free 1, 2, 3
Netherlands Local Number (DID) 3, 9, 19, 20 9: BICS End-User LOA Form (Netherlands) 19: Local Business Registration Certificate 20: Proof of Local Company Address
Netherlands Toll-Free 1, 2, 3
New Zealand Local Number (DID) 1, 2, 3
New Zealand Toll-Free 1, 2, 3
Nicaragua Local Number (DID) 1, 2, 3
Nigeria Local Number (DID) 1, 2, 3
Nigeria Toll-Free 1, 2, 3
North Macedonia Toll-Free 1, 2, 3
Norway Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Norway Toll-Free 1, 2, 3
Oman Toll-Free 1, 2, 3, 4 4: Letter of Intent
Pakistan Toll-Free 1, 2, 3, 4 4: Letter of Intent
Panama Toll-Free 1, 2, 3
Papua New Guinea Toll-Free 1, 2, 3
Paraguay Toll-Free 1, 2, 3, 4 4: Letter of Intent
Peru Toll-Free 1, 2, 3
Philippines Local Number (DID) 1, 2, 3
Philippines Toll-Free 1, 2, 3
Poland Local Number (DID) 1, 2, 3
Poland Toll-Free 1, 2, 3, 12, 13, 14, 15 12: PSEL Registration ID 13: Polish Tax ID / Number (NIP) 14: Poland Rejestr Gospodarki Narodowej ID / Number (REGON) 15: Poland National Court Register (Krajowy Rejestr Sądowy – KRS)
Portugal Local Number (DID) 2, 3, 19 19: Local Business Registration Certificate
Portugal Toll-Free 1, 2, 3
Puerto Rico Toll-Free 1, 2, 3
Qatar Toll-Free 1, 2, 3, 4 4: Letter of Intent
Reunion Toll-Free 1, 2, 3
Romania Toll-Free 1, 2, 3
Russia Federation Toll-Free 1, 2, 3
Saint Kitts and Nevis Toll-Free 1, 2, 3, 4 4: Letter of Intent
Saint Lucia Toll-Free 1, 2, 3, 4 4: Letter of Intent
Saint Vincent and the Grenadines Toll-Free 1, 2, 3, 4 4: Letter of Intent
Saudi Arabia Local Number (DID) 4, 19, 20, 22, 23 19: Local Business Registration Certificate, 20: Proof of Local Company Address, 22: Trade License, 23: Owner's Valid ID, such as Local ID or Passport
Saudi Arabia Toll-Free 1, 2, 3, 4 4: Letter of Intent
Serbia Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Serbia Toll-Free 1, 2, 3
Seychelles Local Number (DID) 1, 2, 3
Singapore Local Number (DID) 1, 2, 3
Singapore Toll-Free 1, 2, 3
Slovakia Local Number (DID) 1, 2, 3
Slovakia Toll-Free 1, 2, 3
Slovenia Local Number (DID) 3, 19, 20 19: Local Business Registration Certificate 20: Proof of Local Company Address
Slovenia Toll-Free 1, 2, 3
South Africa Local Number (DID) 1, 2, 3
South Africa Tol-Free 1, 2, 3, 4 4: Letter of Intent
South Korea Local Number (DID) 3, 4, 16, 19, 20 4: Letter of Intent 16: South Korean Government Corporate Stamp Certificate 19: Local Business Registration Certificate 20: Proof of Local Company Address
South Korea Toll-Free 1, 2, 3, 4, 16 4: Letter of Intent 16: South Korean Government Corporate Stamp Certificate
Spain Local Number (DID) 2, 3, 19 19: Local Business Registration Certificate
Spain Local Number (DID) 1, 2, 3
Sri Lanka Local Number (DID) 1, 2, 3
Sri Lanka Toll-Free 1, 2, 3
Sweden Local Number (DID) 2, 3, 19 19: Local Business Registration Certificate
Sweden Toll-Free 1, 2, 3
Switzerland Local Number (DID) 1, 2, 3
Switzerland Toll-Free 1, 2, 3, 17 17: TSP Registration
Taiwan Local Number (DID) 1, 2, 3
Taiwan Toll-Free 1, 2, 3
Thailand Local Number (DID) 1, 2, 3, 4, 21 4: Letter of Intent, 21: Thailand Company Incorporation Certificate
Thailand Toll-Free 1, 2, 3
Trinidad and Tobago Toll-Free 1, 2, 3, 4 4: Letter of Intent
Turkey Local Number (DID) 2, 3, 4, 18, 19 4: Letter of Intent 18: Turkey Government VAT Certificate 19: Local Business Registration Certificate
Turkey Toll-Free 1, 2, 3, 4, 6 4: Letter of Intent 6: Power Of Attorney Form
Uganda Toll-Free 1, 2, 3, 4 4: Letter of Intent
Ukraine Local Number (DID) 2, 3, 19 19: Local Business Registration Certificate
United Arab Emirates Local Number (DID) 4, 19, 20, 22, 23 19: Local Business Registration Certificate, 20: Proof of Local Company Address, 22: Trade License, 23: Owner's Valid ID, such as Local ID or Passport
United Arab Emirates Toll-Free 1, 2, 3, 4 4: Letter of Intent
United Kingdom Toll-Free 1, 2, 3
United Kingdom Local Number (DID) 1, 2, 3
United States (USA) Local Number (DID) 1, 2, 3, 4 4: Letter of Intent
United States (USA) Toll-Free 1, 2, 3
Uraguay Toll-Free 1, 2, 3
Uzbekistan Local Number (DID) 1, 2, 3
Venezuela Toll-Free 1, 2, 3, 4 4: Letter of Intent
Vietnam Local Number (DID) 1, 2, 3, 4
Vietnam Toll-Free 1, 2, 3
Virgin Islands (US) Toll-Free 1, 2, 3, 4 4: Letter of Intent
Zambia Local Number (DID) 2, 3, 4, 19 4: Letter of Intent 19: Local Business Registration Certificate

Order Your Virtual Number Online

  • Select your preferred number by country or region and number type.
  • Set your call receiving preference.
  • Begin by clicking Buy a Virtual Number Online.

Review & Approval Process

  • The document verification process typically takes 48 to 72 hours.
  • You will receive an email notification once your verification is completed or if additional information is required.

Post-Approval Process

  • You will receive a confirmation email from CINNOX with a payment link to your virtual number order.
  • Log in to your CINNOX Service to check your virtual number settings.
  • Top up your wallet to start receiving or making calls with your number.

📘 Virtual Number Notice

Some virtual number types and countries require manual processing. If your desired number is unavailable for direct purchase, or if you require bulk ordering of virtual numbers, please Contact Us for assistance.

Sending SMS Use Cases

Certain SMS use cases may require additional registration or pre-approval with local telecom operators, depending on the destination country.

If applicable, our team will contact you to complete the necessary registration process. Submission of SMS templates may also be required for compliance review before activation.

These requirements are in place to ensure adherence to local telecommunications regulations and uninterrupted message delivery.

Making an Outbound Call to a Chinese Number

Outbound calls to Chinese phone numbers require registration and approval of a regulatory call script.
If your use case involves calling numbers in mainland China, you must submit your call script in advance for compliance review and registration with our licensed carrier partners in China. Calls may only be initiated after approval has been granted.

This requirement is in accordance with local telecommunications regulations and helps ensure lawful and uninterrupted service delivery.

Special Approval – Case‑to‑Case Basis

Telecom regulations for calls and SMS vary by country and may change over time. In some countries — including China, the United States, and others — additional approval from local telecom authorities or carrier partners may be required.

If applicable, our team will conduct an additional review and may request further documentation to ensure full regulatory compliance before your virtual number request is approved.

Virtual Number Pricing Reference

For the full pricing reference, see our M800 Pricing table.

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Last modified: 2026-05-08